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Pullman Rotorua

5.0 star property
Travelers can enjoy flavorful dining at Barrel & Co Bar and Grill while surrounded by the natural beauty of Government Gardens in Rotorua

Choose dates to view prices

Pullman Rotorua, steps from Government Gardens, offers a peaceful retreat with modern amenities. Dine outdoors at Barrel & Co Bar and Grill, relax at the bar, or stay fit in the gym. This luxury eco-certified hotel provides free in-room WiFi and multilingual staff.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available
  • Parking available
The current price is ₩197,921
₩227,609 total
includes taxes & fees
Jun 4 - Jun 5
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About this property

Pullman Rotorua

  • Luxury hotel near Lake Rotorua
  • Located close to Government Gardens and Polynesian Spa, Pullman Rotorua provides dry cleaning/laundry services, a bar, and a gym. The on-site steakhouse, Barrel & Co Bar and Grill, features al fresco dining. Free in-room WiFi and conference space are available to all guests.
  • Other perks include:
    • Full breakfast (surcharge), bike rentals, and valet parking (surcharge)
    • An electric car charging station, express check-out, and smoke-free premises
    • Free newspapers, 4 meeting rooms, and a banquet hall
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All 130 individually furnished rooms boast comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the clean rooms at the property.
  • Extra conveniences in all rooms include:
    • LED light bulbs and eco-friendly cleaning products
    • Bathrooms with rainfall showers and designer toiletries
    • 49-inch Smart TVs with streaming services and premium channels
    • Wardrobes/closets, free tea bags/instant coffee, and electric kettles

Awards and affiliations

  • Eco-Certified Property
  • This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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The price is ₩136,787
₩157,305 total
includes taxes & fees
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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are available for NZD 150.0 per night

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately NZD 49 for adults and NZD 25 for children
  • Covered valet parking fee: NZD 39 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 150.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Frequently asked questions

Is Pullman Rotorua pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Pullman Rotorua?

As of May 21, 2026, prices found for a 1-night stay for 2 adults at Pullman Rotorua on Jun 4, 2026 start from ₩197,921, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Valet parking is available for NZD 39 per day.

What time is check-in at Pullman Rotorua?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Pullman Rotorua?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Pullman Rotorua located?

Located in Inner City, this luxury hotel is within a 10-minute walk of Government Gardens, Rotorua Central Mall, and Lake Rotorua. Polynesian Spa and Rotorua Hospital are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.6

Excellent

9.2

Cleanliness

8.4

Amenities

8.8

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 284 out of 509 reviews
Rating 8 - Good. 125 out of 509 reviews
Rating 6 - Okay. 56 out of 509 reviews
Rating 4 - Poor. 30 out of 509 reviews
Rating 2 - Terrible. 14 out of 509 reviews

Reviews

Verified

10/10 Excellent

Sanjay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, convenient location. Enjoyed our stay with spouse and family
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

xiao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, professional and friendly staff, clean and nice facility
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Rodger

Liked: Cleanliness
No pool available on property. Very clean rooms and nice hotel staff. Great breakfast.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Kent

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful room, great location , great service. Great breakfast.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Gillian

Liked: Cleanliness, amenities, property conditions & facilities
Great location, quiet clean comfortable room, great staff.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities
Great location, very friendly and helpful staff
Stayed 2 nights in Jan 2026
Verified

8/10 Good

ERIC

Liked: Cleanliness, amenities, property conditions & facilities
convenient location with lots of cafes, grocery stores, restaurant near by.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Pavel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and friendly Staff. Unfortunately no pool and no reasonable breakfast. Breakfast room is overcrowded at all times, QR codes for ordering not working.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, the staff were very friendly and helpful. The breakfasts are just incredible with lots of variety and everything that you can imagine. Was a very pleasant stay and would stay again no trouble.
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

Gregory

Liked: Cleanliness
It was clean.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Mats Ruben

Liked: Cleanliness, staff & service, amenities
Lovely hotel, lovely staff and lovely restaurant. Welcoming and absolutely great standard. Tidy and clean. They made us feel special
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Lance

Great location and spacious rooms
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and tidy, and well looked after.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Good room with great view. Smart hotel entrance. E-bikes available to hire directly from the hotel. Well located for foodies and for access to the Polynesian Spa.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Con

Liked: Property conditions & facilities
Wonderful stay, friendly staff
Stayed 1 night in Apr 2025
Verified

6/10 Okay

Vincent

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Pullman Rotorua is in a great central location in the heart of town. The staff, the few there were, were friendly. The robots all smiled. The check-in offerings to type your personal details into a giant screen, visible to everyone nearby, wasn't a great initial impression. Fortunate that I am tall and physically capable of using this self service offering. Valet parking puts your car into an open air carpark next to the hotel, and there is no self service guest laundry, and the hotel's laundry prices are excessive. Breakfast is good but definitely not a 5 star offering. The open plan bathroom was also a surprise for the privacy-condcious. Fantastic location and nearby Eat Street was a good dinner choice
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a very convenient location. It was comfortable and clean!
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful. Clean. Beautiful gardens
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Pally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly. The beds were comfortable and the rooms were really clean. Very pleasant stay.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel ! Good restaurant ( half board formula worth it ) easy free parking around the hotel during weekend / gorgeous modern and comfortable rooms
Stayed 2 nights in May 2025
Verified

10/10 Excellent

richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the restaurant and walkability to lots of other options nearby. Room was very clean Staff were wonderful always greeted us with a smile
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Lynsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, staff were excellent. Would definitely stay there again.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Lincoln

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for family
Stayed 2 nights in May 2024
Verified

8/10 Good

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Great rooms with comfortable beds and all the amenities you need.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

GURBIR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, location is perfect. Everything is with in 5 to 10 minute walk.
Stayed 2 nights in May 2025