"1. I honestly question whether the ratings were manipulated — this place was shockingly awful compared to its score.
2. I was given a non-smoking room, but it smelled strongly of cigarettes, and there were cigarette burn marks on the bedding.
3. About four guests gathered in front of my room wearing nothing but their underwear and smoking. It felt very intimidating and unsafe.
4. I believe Hotels.com should review whether there has been any rating manipulation so that no other guests have to go through what I experienced.
5. In the morning, I noticed a crack on my car’s windshield parked outside, which left me feeling very uneasy."