Rye Harbour Vacation Rentals

"we always love staying at the mermaid Inn Gorgeous old quirky beautiful place with lovely staff "

"Had a great night stay here. Perfect for my training course in the morning at the same venue "

"High quality hotel, super indoor pool, king size bed, bar and restaurant meals excellent "

"Quiet and clean "

"The hoyel was great no probs everyone was vey pleasant"

"Top no"

"Pets friendly, hardly. The breakfast was ok. But to be honest you wait it"

"The location was perfect, it was quiet overnight, staff were lovely and helpful, the food was really good. Parking easy. All in all a lovely hotel "

"I recently stayed at this hotel and found that its location is one of its biggest strengths. It’s close to plenty of shops and restaurants, and the lively pub downstairs adds a lot of character and energy to the place. There were, however, a few areas where the experience didn’t quite meet expectations, and I hope this feedback is helpful for both management and future guests. Breakfast Issue Breakfast wasn’t available on Saturday morning at the time confirmed in my booking and at check‑in, due to the kitchen staff being unable to access the kitchen. The staff member on duty did their best and suggested I go to another restaurant and request a refund later. Unfortunately, when I spoke with the manager, the interaction felt dismissive, and the hotel only refunded the nominal breakfast cost rather than honouring the original arrangement. Clearer communication and a more guest‑focused approach would really improve this. Room Cleanliness The room carpet hadn’t been cleaned before my arrival and had a visible stain, and the room wasn’t serviced on the second day. Small details like this make a big difference to the overall stay. Room Condition A few maintenance issues stood out: mould around the bath, a broken shower fitting that made it difficult to wash comfortably, and a vanity mirror that couldn’t be adjusted. These are all fixable and would help elevate the guest experience. "