's-Graveland Vacation Rentals

"Not clean room Bad breakfast"

"The food selections was limited "

"The best part of this hotel was the staff, they were amazing!! At all hours of the day or night they were friendly and helpful. We had an issue with our reservation, it did not appear in their system, but they made it work. We also took advantage of the laundry service, they were able to wash some of our clothes, it was not as expensive as other hotels. Though it is not in the city center, there is a tram station nearby and the tram took us right where we needed to go. Also, there is a 24-hour McDonalds next door which we appreciated. We had the breakfast option at the hotel, their hall is nicely decorated and comfy, a great variety, the best one out of all the hotels we had in this tip. A great stay all in all"

"Very nice staff, great people"

"Very tight spaced. There was no kettle for hot water."

"yes"

"Hotel was very modern with friendly staff and good location just few minutes walk to metro station. Bar had a good selection of drinks. Breakfast had a nice touch with barista made coffees but would be nice to have slightly bigger selection of food. I would definitely come back to this hotel. "

"For such an expensive hotel, I was disappointed that so many things went wrong just on a one night stay. When I checked in at 11:30 at night tired from a long flight, I was immediately asked to handover my passport or driving license as an identification. Not that I mind doing that, but the way I was asked, without a friendly welcome felt rather abrupt. When it came to leaving the deposit, two cards were rejected, that both turned out to have adequate funds on it, and then from my credit card that did work in their system, the deposit was taken out twice. Something the staff was reluctant to admit until I showed them my credit card app. When I came to the room, the Wi-Fi didn’t work, which is to say the browser window didn’t come up so that I could logon. I’ve stayed at many hotels where this is not been a problem, and I know how it works, so it was rather annoying that this was not working as it should. Breakfast in the room in the morning was another disappointment, because part of the order was missing. And when I called down to ask for them to bring the missing part of the order, I was made to feel like they were doing me a favour bringing it up. Once again, none of these things were the end of the world kind of problems, but really not something I expect in it five star or four star Hotel. When I asked when the deposit would be returned they said it could take a couple of days and that that was because of my bank, which is my experience with other Hotels."

"Clean room, great location "