2/10
First when I checked in this hotel reception staff didn't give a detail regulation of this hotel with talking with another person on the phone.
And there was no lift so I had difficulty in carrying my luggage to the room.
Bed was not comfortable I had a backache.
After I checking out I realized not to take my son's coat so I sent a mail for asking them to check whether they might find it or not. But they finally didn't any response about that. I told them I was still in France. Although they already checked my twice email there was no response. I think at least they should let me know whether they kept lost thing or not. I think there was a lack of service mind and ability. They were so amateur hotelists.