Verified review
2/10 Terrible
Emily Wai Yee
Sep 23, 2026
If you're thinking of staying here, I would say DON'T. This hotel is NOT 5* nor is it a 4. I would say it's a 3 at a push. We arrived just after 3pm and the room was not ready. The initial room we were given was 513 and the air conditioning did not work. That night, I suffered 100 mosquito bites. No joke. Not even lying. We went down to reception to ask if they would look at the a/c and they sent a maintenance man up to have a look. He said it was fixed when he changed it from 'cool' to 'fan'. This did not work and the room was still like a sauna. Asked again for someone to look at the unit where this time, 2 men turned up and said it needed gas. It doesn't need gas, it needs a whole new system! Wasn't happy as this a/c still wasn't working either so they upgraded us to a villa. The 1st villa, guess what? The a/c didn't workl! Finally, room 433 had working a/c. This room was bigger but it also came with ants in the bed. I get this is a tropical country but really?? The lamps didn't work, the TV had 4 channels and the batteries in thee rmotes had seen better days. I've ve come away lost weight, but also going home with diabetes and high blood pressure.
Stayed 7 nights in Sep 2026




























