2/10 Terrible
Daniel
Business traveler
May 30, 2024
Check in time is 1600. I checked in at 1530. The room was not ready until 1635! One of the agents actually said check in is at 1600 but that doesn’t mean you get a room at 1600! The next morning I asked the front desk and they said there was a group that paid for an extended checkout and thus there wasn’t enough time for the cleaning staff to get the rooms ready by 1600! I was exhausted from a long day of physical work and just wanted to shower, eat and go to bed. There were other guest also waiting for their rooms. Extended checkout at the expense of new guest is not polite. This was about my 6th time staying at the Hyatt House.
Daniel
Stayed 2 nights in May 2024