산 후안의 휴가용 주택 임대

“Super bien”

“Very disappointing experience, especially with the incorrect room assignment. We arrived at night and were given a room assignment. Security informed us that the room had no access code, so we contacted the host. I was then told that the room we had booked had actually been assigned to someone else. Despite knowing this, the host still sent us to the room. We went upstairs only to find the door locked with no way to enter, so we had to come back downstairs. We waited for almost an hour at...

“​I always aim to provide fair feedback, but the severe breakdown in communication and standards during this stay must be addressed. ​Despite booking and paying nearly a week in advance, check-in was unacceptable. The host promised check-in details 4 hours prior to arrival. After two long flights, no credentials had been sent, building security had no record of our reservation, and the host was completely unresponsive to Hotels.com customer service agents trying to intervene. Only after hours of...