4/10 Poor
Neylin
Traveled with family
Jun 24, 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was at the Enclave adults side of the hotel.
First, no entertainment at all for young people after 11pm. A boring Hotel more suitable for old people that sleeps early and wake up early to read at the pool.
The bars close early and you only have the 24 hour room service (food only) free of charge for "Enclave
"only.
There is a restaurant at night called "Chinola" which serves charcoal food near the beach that when it starts raining you have to run inside and the waitress had to run with the food,it was a bad experience because it rained almost everyday at night. It's a restaurant that should be change to the morning and the dress code should not be elegant because high heels on the sand is not that great.
The casino is sad and boring but after 11 pm there is only that or a small room at the end of the hotel far from the adults side like really far that have loud music until 2 am.
The food is 3/10 at the buffets, both, the only good restaurants that have 10/10 are the Peruvian restaurant and Sakura.
Last but not least, there was wriggles in the water of the ornaments with plants at the room, I reported it the first time thought room service, the second time with a concierge at the lobby and third on the next day I got the plant and gave it to them myself after putting repellent in the water and putting it outside so the mosquitos don't emerge from the water and prevent mosquitos from biting us.
Boring Hotel...