"We stayed at VIK Chile for two nights to celebrate my husband’s birthday. The property is spectacular, with striking architecture, beautiful vineyards and breathtaking surroundings. It is a truly unique destination, and the staff were always welcoming, courteous and eager to help.
However, considering the price and positioning of the hotel, we expected a more consistent luxury experience. Our room would benefit from better maintenance, particularly the bathtub, vanity and some of the finishes.
The culinary experience was mixed. We appreciated the signature welcome drink served on arrival, but offering guests the choice between an alcoholic and a non-alcoholic version would be more fitting for a luxury hotel built around its world-class winery. Our first dinner was disappointing and lacked the attention to detail we expected, although other meals during our stay were much better and demonstrated the quality the hotel is capable of delivering.
Overall, we enjoyed our stay and left with many wonderful memories. With greater consistency in room maintenance and the dining experience, VIK could truly live up to its exceptional setting and reputation."
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