산타가타 데고티 B&B

"대체적으로 좋았어요 직원들도 친절하고요 다음에도 나폴리에 방문한다면 다시 올거에요"

"위치도 정말 좋았고 서비스도 친절했으며, 청소상태도 깨끗했음."

"중앙역에서 가까워 이동이나 1일 패키지 여행에 최상(모든 미팅이 호텔 앞에서 이뤄짐) 근처 맛집과 슈퍼가 가까메 있어 여러가지가 편함"

"I am writing to formally express my disappointment regarding our recent stay. Unfortunately, our experience was far from satisfactory due to multiple issues with the room, facilities, and customer service. When we arrived at 3 PM, we were informed that our reserved room was not ready, and we were assigned a different room instead. However, the room had a completely different layout, was uncomfortably small, and did not meet our expectations. Upon requesting a room change, we were required to pay an additional €100 for reasons that were not clearly explained. To make matters worse, the bathroom and shower in the new room had rust-colored water coming from the taps, which we only realized after my wife and child had already used it. As a result, they developed skin issues, which significantly impacted our trip. When we reported the issue, we were told that we could only move to the originally reserved room. We had to change rooms late at night, and while we received a small cake with a note apologizing for the inconvenience, it did little to improve our overall experience. Throughout this ordeal, the reception staff never offered a sincere apology, and despite being told that the hotel manager would contact us, we never received any communication during our three-day stay. "