로스앤젤레스 산타 모니카 플레이스 근처 호텔 & 숙소 추천

"I clearly left my clothes in the closet before checking out of this hotel. I contacted the hotel immediately after checkout, yet they kept claiming they had never seen anything and that nothing was found. I know exactly where I left my belongings, but the hotel denied everything and took no responsibility whatsoever. When I complained in person at the lobby, they told me, "We'll follow up. If we find it, we'll contact you. If not, we'll consider compensation." But once I left LA, I sent multiple emails—which they read but never replied to for days. What made it worse was that while I was seriously explaining the situation, some staff nearby were smirking and laughing, as if it was a joke. It was disrespectful and completely unprofessional. There’s a strong possibility that a housekeeper stole my belongings, yet the hotel conducted no real investigation, gave no updates, and offered no resolution. They just kept saying things like “We understand” and “We’ll do our best”—but did absolutely nothing. Theft, zero accountability, and staff who mock customers—easily the worst hotel experience of my life. Stay far away from this place."

"프론트 직원들이 매우 친절합니다!"

"I honestly don’t understand why this hotel is rated as 4-star. It’s a run-down building which doesn’t have any proper amenities.. This hotel deserves 2.5 stars. "

"Good for family stay. "

"서비스가 너무 별로 였습니다. 프론트 데스크 직원들의 안내가 너무 불친절하고 제대로 설명도 안하고 직원들이 왕인 호텔 같았습니다. 무거운 짐도 발레에서 트렁크 꺼내는데 발렛 직원들은 구경만하고 참…."