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Response from UNWIND HOTEL & BAR OTARU Momoka on May 19, 2024
Thank you very much for staying at our hotel.We would also like to thank you again for taking the time to write a review.We are honoured to receive your compliments on our services.We look forward to welcoming you back to our hotel.
Response from UNWIND HOTEL&BAR OTARU 秋元 on Feb 23, 2024
Thank you very much for staying at our hotel. We would also like to take this opportunity to thank you for writing a review of our hotel. We are glad that you liked your stay at our hotel. We look forward to welcoming you again.
10/10 Excellent
Mitchell
Traveled with partner
Feb 18, 2024
Liked: Cleanliness, staff & service
Nice bar and restaurant. Good service.
Mitchell
Stayed 1 night in Feb 2024
Response from UNWIND HOTEL&BAR OTARU 秋元 on Feb 18, 2024
Thank you very much for staying at our hotel. We would also like to take this opportunity to thank you for writing a review of our hotel.We are glad that you liked your stay at our hotel.We look forward to welcoming you again.
Response from UNWIND HOTEL&BAR OTARU 豊岡 on Jan 10, 2024
Thank you very much for staying at our hotel and writing a review.We are glad that you liked our breakfast.If you have a chance to come to Otaru, we look forward to meeting you.
10/10 Excellent
Haodong
Jan 6, 2024
Haodong
Stayed 2 nights in Jan 2024
Response from UNWIND HOTEL&BAR OTARU STAFF Mana on Jan 27, 2024
Thank you for staying at our hotel. We would like to thank you again for your valuable time in our evaluation.We hope you enjoyed your stay at our hotel.If you have the opportunity to visit Otaru again, please come back to our hotel.
The room was small, but the high ceiling made it feel airy and pleasant. The fact that the toilet and bath were separate was excellent. Expedia states that Gold members may receive an upgrade if there's a room available, but the hotel claims they do not offer upgrades to Expedia gold members. I felt embarrassed asking for an upgrade.
Hiroshi
Stayed 1 night in Sep 2023
Response from UNWIND HOTEL&BAR OTARU STAFF Mana on Sep 10, 2023
Thank you for staying at our hotel. Thank you very much for taking your valuable time to write a review.We are very honored that you complimented our hotel room.However, we apologize for any inconvenience caused regarding VIP service. As an alternative to upgrading our room, our hotel offered us a room on the third floor, a high floor with high ceilings, but the explanation was insufficient. I am very sorry. We will strive to provide better service based on customer feedback.If you have a chance to come to Otaru again, please come and visit our hotel.
Response from UNWIND HOTEL&BAR OTARU STAFF Mana on Apr 9, 2023
Thank you for staying at our hotel. We would also like to thank you again for taking your valuable time to post this review.Next time you come to Otaru, please do not hesitate to stop by. Our entire staff is waiting for you!
10/10 Excellent
Chun-hsu
Mar 19, 2023
Chun-hsu
Stayed 1 night in Mar 2023
Response from UNWIND HOTEL&BAR 秋元 on Mar 20, 2023
Thank you for staying at our hotel. We would also like to thank you again for taking your valuable time to post this review.Next time you come to Otaru, please do not hesitate to stop by. Our entire staff is waiting for you!UNWIND HOTEL&BAR OTARU
Thank you for staying at our hotel. We would also like to thank you again for taking your valuable time to post this review.Next time you come to Otaru, please do not hesitate to stop by. Our entire staff is waiting for you!UNWIND HOTEL&BAR OTARU Staff Jun
10/10 Excellent
AI SAR
Dec 31, 2022
AI SAR
Stayed 2 nights in Dec 2022
Response from UNWIND HOTEL&BAR OTARU on Jan 1, 2023
Thank you for staying at our hotel. We would also like to thank you again for taking your valuable time to post this review.Next time you come to Otaru, please do not hesitate to stop by. Our entire staff is waiting for you!UNWIND HOTEL&BAR OTARU Staff Harumi
8/10 Good
YUKARI
Jun 24, 2022
YUKARI
Stayed 1 night in Jun 2022
Response from UNWIND HOTEL&BAR OTARU on Jun 25, 2022
It is very nicely decorated hip hotel, the bed is comfortable, and the breakfast is fantasitc, I think this is the best hotel i stayed throught my Hokkaido trip, maybe something amiss would be there is no onsen facility in this hotel
SAI WAI
Stayed 1 night in Mar 2020
Response from staff hina on Mar 4, 2020
Thank you for staying at our hotel.
Thank you for such happy words. We value valuable opinions from customers.
There is no hot spring in the building, but the surrounding hot springs and tourist information will be provided at the front desk!
We will work hard to make our guests more relaxed.
Please come to Hokkaido again! We look forward to meeting you again!
Great location and very nice hotel. Front desk was very nice with helpful information on great restaurants and close shopping and attractions.
Richard
Stayed 1 night in Feb 2020
Response from staff yuki on Mar 2, 2020
Dear Richard
Thank you for staying at this hotel. Also, thank you for your valuable time in reviewing. I'm very happy to have praise a lot! We look forward to your next visit if you have the chance. Thank you very much!
UNWIND HOTEL&BAR OTARU
Dear whye yeen
Thank you for staying at this hotel. Also, thank you for your valuable time in reviewing. We look forward to your use again.
UNWIND HOTEL&BAR OTARU