"Loved the hotel ambiance which is why I booked the hotel. Some staff were very helpful. Some including manager was very disrespectful. Asked for help and was told I had to wait until They were not busy. Others had priority. I paid my money same as others so that was an insult. Also instead of help some pointed me to kiosk. While that may be helpful in some cases I prefer personal help. That's their job too."
"Our stay there was wonderful. We experienced a travel issue and Andre and Nihad at the front desk were not only extremely helpful but probably some of the kindest people I have ever met. They helped to turn a difficult situation into a much more relaxed experience and I am forever grateful! Everyone we interacted with was also lovely. Would highly recommend staying here!"