Find hotels near Serenity Day Spa, Cobourg from ₩99,770

"Wonderful service "

"nice"

"Room was clean"

"Heating was the only real complaint that I had with the stay....it took a while for the heater (electric heat) to warm up the room. The room was clean but did smell like old cigarette smoke. Bed was comfortable and sheets were clean. Convenient to local amenities."

"Breakfast was good, had good variety and staff were great! "

"Good service. Convenient location. Typical holiday inn. "

"Fireplace don't work, no heat, it was very cool , bathroom was dusty and shower walls dirty. Staff were nice . Breakfast was ok for a dry centennial. No eggs or waffles etc when asked to change rooms cause I was in a dungeon with a window at least 10 feet high, was told there was none even tho there was a vacancy sign up. Not a happy customer . "

"room was clean, washroom accessible"

"We chose this hotel because Best Western markets itself as clean, safe, and family-friendly, with amenities like pools and breakfast. Unfortunately, this stay did not reflect that standard. This is my second concerning experience with Best Western. During a previous stay at Best Western Plus Lamplighter Inn & Conference Centre, there were hazards including a protruding nail and unsafe pool conditions that led to a child being injured. This stay was worse. A staff member knocked and entered our room before I could respond while I was inside with my children and half dressed. This was a serious breach of privacy and safety. The room itself felt unsafe. The bathtub tap came off in our hands, flooring had visible gaps and uneven areas that could easily cause a fall, and electrical outlets were loose. We were moved to a second room, however the conditions were similar, indicating this was not an isolated issue. Cleanliness was unacceptable. There was thick dust throughout, and we found visible blood stains on the comforter that appeared to have been previously marked but not removed. The pool area showed clear water damage and maintenance concerns. Overall, this property appears poorly maintained, with patchwork repairs creating additional hazards. This environment is not consistent with Best Western’s values or a family-friendly brand and is hazardous to both guests and employees."