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Reviews of Crowne Plaza Shaoxing, an IHG Hotel

4 out of 5
Crowne Plaza Shaoxing, an IHG Hotel
No. 379 Shengli Road E, Yuecheng District, Shaoxing, Zhejiang

Reviews

8.6

Excellent

Rating 10 - Excellent. 43 out of 89 reviews" "
Rating 8 - Good. 32 out of 89 reviews" "
Rating 6 - Okay. 12 out of 89 reviews" "
Rating 4 - Poor. 1 out of 89 reviews" "
Rating 2 - Terrible. 1 out of 89 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

alberto

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older property but the maintenance and conditions are excellent. Staff is attentive.
Stayed 4 nights in Jan 2024

6/10 Okay

jeanney y

Liked: Staff & service
Disliked: Amenities
The property is dated. Air conditioning does not work properly. Get it together Crowne Plaza. Stephen was helpful and accommodating. But I definitely would not stay here during the hotter months. Cigarette burns on the toilet seat and desks. Once again, property is dated and air conditioning does not work properly. Rooms need an all over facelift and upgrade. If you have to stay here, look for Stephen

6/10 Okay

wilson

Stayed 4 nights in Nov 2023

6/10 Okay

Jae

Stayed 4 nights in Jul 2023

10/10 Excellent

Victor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

MIHEE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is hands down the best hotel in shaoxing. The location is in the heart of the city and the decor is beautiful. The view was breathtaking and the amenities were awesome. The service was impeccable and couldn’t ask for a more pleasant stay.
Stayed 3 nights in Aug 2019
Response from Claire.qiu on Sep 4, 2019
Dear guest, welcome to the Crowne Plaza Shaoxing.It's a great pleasure to know that you are satisfied with the hotel as a whole. We are honored that the hotel has always adhered to the standards of InterContinental Group and is committed to bringing home-to-home experience to every guest. Looking forward to your stay in the hotel again.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another Night in Shaoxing
I had another nice stay at the hotel. The staff are very friendly and all spoke English very well. If you are a coffee person the Starbucks is right across the street!
Stayed 1 night in Jun 2019
Response from Mia on Jun 14, 2019
Dear guest, welcome to the Crowne Plaza Shaoxing.I'm glad you are satisfied with the hotel. Wish you a pleasant journey in shaoxing. Hoping you will come and choose us again。

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay in Mainland CHINA
The staff were very friendly and helpful. The Club level staff were also very pleasant. What i was not too happy with was the selection of the food on the Club level in the evening, it would be very helpful is they would tell you the names of the dishes.
Stayed 1 night in May 2019
Response from Mai on Jun 14, 2019
Dear guest, welcome to the Crowne Plaza Shaoxing.We are very glad that you were satisfied with the service of our hotel. If you encounter any problems in the check-in process, you can give feedback to the hotel staff. We are very happy to serve you. Hoping you will come and choose us again。

6/10 Okay

Verified traveler

Stayed 4 nights in Apr 2019

10/10 Excellent

Jianwei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and nice room with beautiful lake view.
Stayed 3 nights in Mar 2019

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be there again next time
Stayed 3 nights in Jan 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot
Excellent hotel close to everything.
Stayed 1 night in Nov 2018
Response from Mia on Dec 13, 2018
Dear guest, thank you so much for your review of Crowne Plaza Shaoxing. I'm glad to know that you are satisfied with hotel. I hope you will have a better experience next time. Crowne Cafe is launching buffet dinner with hot pot for you to present a different delicious feast. Looking forward to your next visit.

10/10 Excellent

rajender

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every things in the hotel & restaurant was superb
Stayed 1 night in Nov 2018

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Steven

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in May 2018

10/10 Excellent

Jsung Teh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience at this stylish hotel
We’ve had a very comfortable stay. Front desk clerks were courteous and accommodating. Mr. Lin and Mr. Han at the concierge desk were extremely helpful in providing useful tips and suggestions about our sightseeing options. Restaurants in the hotel are pretty good except the western style dinner buffet can use some help in terms of menu and preparation. Overall we highly recommend this hotel to all who wish to visit Shaoxing.
Response from Mia on Jan 4, 2019
Dear guest, thank you so much for your review of Crowne Plaza Shaoxing. I'm glad to know that you are satisfied with concierge service. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Okay

paul, nassau

Liked: Cleanliness, room comfort
No soul
This Crown Plaza has no soul, this place is stepping back into the 80's. Staff don't speak a word of English, I guess it was build in the 80's. The club level I booked doesn't provide breakfast nor a descent dinner on the club level. Room was comfy with a breathtaking view.
Stayed 2 nights in Mar 2018
Response from Mia on Apr 8, 2018
Thank you so much for your review of Crowne Plaza Shaoxing.We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We offer a lot of room package for guests to choose.We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

6/10 Okay

Fabrice

Liked: Cleanliness
Not up to Crowne Plaza Standards
Overall, this hotel is not up to the Crown Plaza Standards. My customer even asked to change hotels next time they stay in Shaoxing... See my booking and cancelation history for reference.
Stayed 1 night in Jan 2018
Response from Mia on Jan 24, 2018
Dear guest,thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you and your customer back in the future, so that we can provide a better experience.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017

8/10 Good

Lisa

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Food terrible quality at this hotel.
Stayed 1 night in Oct 2017
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay.We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

8/10 Good

alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel
Good experience. Staff is great. Room service food is not so good

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
Not for business travel
I book this hotel for my agent and 2 customers. Staff and restaurant personnel were oblivious to our presence in the hotel. Could not wait to move on. For the price of the hotel, the restaurant is well below standard and the food cold. The breakfast staff only want to have you leave.... took my plates and coffee before it was finished. This eliminates Crowne Plaza from my list of hotels to stay at...

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

TARUN, India

Liked: Cleanliness, property conditions & facilities
Good size but facilities can be better
It was good minus the ac same as last time. Overall the stay was good. Also no vegetarian food.

10/10 Excellent

Luis, Miami, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort, location, and quality - check!
Ultra comfortable with a great sense of decor - the room was incredibly satisfying. The bed was comfortable, sheets soft, amenities present, strong WiFi signal, English-speaking staff and great extras (like the pool and gym). Right outside the front doors is easy-access to restaurants and shopping. Everyone was very friendly and ready to serve. The room was also very clean and the bathroom was ample (with amazing water pressure - love that!).

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LUXURY FOR LESS
EVERYTHING WAS GREAT IN THIS HOTEL EXCEPT THE POOR AC AND POOR WIFI.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
All good

6/10 Okay

RV

Liked: Cleanliness, staff & service
Nice Hotel in Downtown ShaoXing
Overall Ok. I will give it a three star due to the following reasons even though the hotel is new and looks good: Service need to improve in Breakfast Area as it looks like lack of well trained Staff seems overwhelmed. Rooms Temperature control did not work during this Stay as they said it was shut off just to circulate air as Local guests seems to feel it is too cold for them. This is not a good idea for guests who likes it colder than their Local guests. Does not make sense as to Why you have a thermostat in room when it can be of no use?

10/10 Excellent

RV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great New Hotel
New Hotel, Excellent Staff, Great Service, Pleasant Surprise!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

kei

Traveled with group
Liked: Amenities, property conditions & facilities
観光案内など一切ない。中華レストランは非常に美味しかった。
Stayed 1 night in Apr 2024

10/10 Excellent

Ayaka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても綺麗で、お部屋も広かった。高層階希望にして38階の景色をたのしめた。私は中国語が話せないが、フロントの人は快く案内してくれる。欧米系の客もいたから、世界から利用客が集まるグローバルなイメージをうけた。タクシーを呼んで欲しい時に和訳の画面を見せたらすぐに案内してくれた。タクシーが朝は玄関にいるのですぐに利用できるし、行き先も伝えてくれる。とても助かった。荷物も少しの距離なのに運ぶのを手伝ってくれたりホスピタリティを感じた。
Stayed 2 nights in Mar 2024

8/10 Good

YONG CHEOL

Stayed 1 night in Jul 2023

8/10 Good

Wai Ming Caras

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

YAOFEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
特别好
Stayed 2 nights in Mar 2023

8/10 Good

CHOI HA ELSA

Stayed 1 night in Mar 2023

8/10 Good

Kent

Stayed 1 night in Mar 2023

8/10 Good

Wai Ming Caras

Business traveler
Liked: Staff & service
Stayed 3 nights in Feb 2023

10/10 Excellent

JIA KAI

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay in Shaoxing
來紹興出差都住這間 畢竟是紹興最頂 服務設施早餐都很好
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

JIA KAI

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
紹興市區最好的酒店
Stayed 5 nights in May 2021

10/10 Excellent

JIA KAI

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
紹興最好的酒店
Stayed 5 nights in May 2021

10/10 Excellent

Weiyi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
视野观景效果不错，飘窗台如果有个垫子就好了
Stayed 2 nights in Apr 2021

8/10 Good

Sean

Stayed 1 night in Apr 2020

8/10 Good

Prakash

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019

10/10 Excellent

DONG GWAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가족 여행으로 1박2일 머물렀으며, 전체적인 시설 만족스러운 편이나, 조식은 개선이 필요함
Stayed 1 night in Oct 2019
Response from claire on Oct 21, 2019
존경하는 손님, 안녕하세요, 소흥 세무 왕관 휴일 호텔에 입주 해 휴가를 보내셔서 감사합니다.당신이 제시한 아침 식사 문제에 대하여 우리는 관련 부서와 피드백을 진행할 것입니다.만약 당신이 입주 과정에서 어떤 문제가 생기면 호텔 직원들과 피드백을 할 수 있다면, 우리는 당신을 위해 서비스할 수 있습니다.재입주를 환영합니다.

8/10 Good

Magnus

Liked: Cleanliness, property conditions & facilities, room comfort
Bra hotell!!
Bra hotell!
Stayed 3 nights in Sep 2019
Response from mia on Sep 14, 2019
Dear guest, welcome to the Crowne Plaza Shaoxing.It's our pleasure to know that you are satisfied with the hotel. The hotel is located in the center of the city, surrounded by bustling business district, convenient transportation, the hotel also provides free parking service, hope to bring convenience for your travel, you are welcome to come to the hotel next time.

10/10 Excellent

Jin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常满意
酒店环境非常好，工作人员很热情，很细心，看到我们带了孩子，贴心的多送了饮用水和儿童洗漱用品。酒店早餐品种丰富，开餐时间长，满足不同客人需求。周边餐饮，购物，交通都很方便。非常满意的一次体验。
Stayed 3 nights in Jul 2019
Response from Claire on Aug 5, 2019
尊敬的客人，您好，欢迎入住绍兴世茂皇冠假日酒店。很高兴得知您对酒店的环境、服务等表示满意，祝您在绍兴度过一段愉快的居停时光。诚挚期待您的再次光临。

10/10 Excellent

Jin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常愉快的旅行
酒店位于绍兴越城区，周边交通，餐饮，购物都很方便，距离绍兴一些著名景点也很近。酒店房间很大，很舒适，工作人员服务也非常好，看到我们带了孩子，很贴心的多送了饮用水和儿童洗漱用品。酒店早餐也非常棒，中西餐品种丰富，一直开到10点半，不用担心睡懒觉吃不到早饭。总之，一次非常满意的住宿，会推荐给朋友。
Stayed 1 night in Jul 2019
Response from Claire on Aug 5, 2019
尊敬的宾客，您好，很高兴您愿意花费宝贵的时间与我们分享您的入住体验，酒店位于市中心，周围商圈繁华，毗邻世茂广场、绍兴剧院等旅游景点及休闲娱乐场所。为您的居停带来惬意享受，同时也感谢您的推荐，期待您的再次光临。