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"We highly recommend staying here to truly enjoy Sintra. We were greeted with friendly staff, a fresh lemonade drink and pastry. We felt welcome. We only stayed a few days as this is all the time we had however it was perfect for a few days visiting this beautiful place. The hotel rooms were clean, linens were high quality, we received a friendly personal note to welcome us. Great touch. The food in the restaurant was delicious, we ate a few meals there in addition to the breakfast which was delightful, the staff that took care of us were all friendly and professional. The grounds were breathtaking. We wish we had more time there. We would come back again. "

"Unfortunately Night 1 - A/C was found not to work in our suite, so we changed rooms to a nice upgraded roomwith a beautiful mezzanine bedroom located on the opposite wing of property. Unfortunatey we found that the A/C in this room also did not work, and being that it was out of the daily afternoon sun it didn't get quite as hot. We chose not to move and reported it on check out. The staff was wonderful, we had to leave at 3:00am to catch a flight, and the wonderful young man was nice enough to turn on the coffee machine just so I could take a coffee with me. The only other complaint I have was the number of children (mostly toddlers) that were running around. There wasn't a moment you could enjoy the pool or go for a meal without hearing screaming kids or kids running around. Over all, I would absolutely go back, I would just want to be assured of working A/C as well as pick a better time (if there is one?) where there are less children (My baby days are well beind me.)"

"The room was large but it needs to be renovated, it is showing its age. It was nice to have a balcony but the chairs, table and floors were dirty. The breakfast was nice it had a good selection. We took advantage of the Happy Hour and prices and selection were good. The Lobby is lovely. The staff at the front desk and bar were very nice and accommodating. The location is great right in the historical center. The major issue was getting to the hotel. Uber drivers are not sure where to drop you off and cannot enter the historic center because of the hydraulic bollard in the middle of the street. We had to walk about 1 mile uphill with our luggage, not an easy task and if you have any kind of disability it is an impossible task. Also due that impasse they cannot pick you up in front of the hotel either. All in all, we were pleased with our stay but due to these issues we would never stay there again. "

"We loved the Chalet in Sintra!!! This had been constructed as a mansion 150 years ago and had been converted into a boutique hotel. They accommodated an early check in and upgraded us to a suite on the top floor for half the upgrade price. Our room had a view of the ocean! The property was light on amenities, but it was not the sort of place focused on that. It was quaint, romantic, comfortable, clean, with excellent bathrooms. It had maintained much of its 19th century charm and fit in so nicely with the vibe of the village. The was an incredible restaurant across the street, and a excellent cafe up 1 block. The main town was just a quarter mile down the road. The staff was incredibly helpful not only with the hotel but with reservations, sightseeing guidance, etc. Would love to stay here again."

"This place was magical and the staff was incredibly helpful and friendly!"

"Room is clean. Staffs are very nice. "

"Is a good hotel but you I didn’t have any special treatment for VIP member, not upgrade, not late check out."

"Very beautiful and historic hotel. Lots of small cosy area to sit and chat. My only and this is a small niggle is the WiFi kept dropping "

"Excellent Hotel. Recommended 100%"