Skip to Main Content.
List your propertySupportTrips
Member discount illustration
Members save 10% or more on over 100,000 hotels worldwide when you’re signed in
Sign in
Learn about Expedia Rewards
Feedback

Maison Sofia - MGallery

5.0 star property
Luxury hotel with a full-service spa and a fitness center

Choose dates to view prices

Located in Lozenets, Maison Sofia - MGallery delivers a luxury experience focused on wellness. Travelers revitalize at the spa with hot stone massages or manicures/pedicures, while the restaurant serves delicious meals that complete the indulgent stay.
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Pet friendly
  • Parking available
The current price is ₩114,645
₩130,099 total
includes taxes & fees
Nov 16 - Nov 17

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed | 1 bedroom, in-room safe, blackout drapes, soundproofing

Deluxe Room, 1 Double Bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Renovated in 2022
Soundproofed rooms
Air conditioning
Heating
Rollaway/extra beds (free)
Free cribs/infant beds
Blackout drapes/curtains
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed

1 bedroom, in-room safe, blackout drapes, soundproofing

Superior Room, 1 Double Bed

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Renovated in 2022
Soundproofed rooms
Air conditioning
Heating
Rollaway/extra beds (free)
Free cribs/infant beds
Blackout drapes/curtains
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite, 1 Double Bed

Deluxe Suite, 1 Double Bed | 1 bedroom, in-room safe, blackout drapes, soundproofing

Deluxe Suite, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Heating
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Renovated in 2022
Soundproofed rooms
Air conditioning
Heating
Rollaway/extra beds (free)
Free cribs/infant beds
Blackout drapes/curtains
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 2 Twin Beds, Balcony

1 bedroom, in-room safe, blackout drapes, soundproofing

Deluxe Room, 2 Twin Beds, Balcony

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Balcony
Soundproofed rooms
Air conditioning
Heating
Rollaway/extra beds (free)
Free cribs/infant beds
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 Double Bed, Balcony

1 bedroom, in-room safe, blackout drapes, soundproofing

Deluxe Room, 1 Double Bed, Balcony

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Balcony
Soundproofed rooms
Air conditioning
Heating
Rollaway/extra beds (free)
Free cribs/infant beds
  • 32 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Twin Beds

Deluxe Room, 2 Twin Beds | 1 bedroom, in-room safe, blackout drapes, soundproofing

Deluxe Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Heating
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Renovated in 2022
Soundproofed rooms
Air conditioning
Heating
Rollaway/extra beds (free)
Free cribs/infant beds
Blackout drapes/curtains
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Suite, 1 Double Bed

Premium Suite, 1 Double Bed | 1 bedroom, in-room safe, blackout drapes, soundproofing

Premium Suite, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Heating
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Renovated in 2022
Soundproofed rooms
Air conditioning
Heating
Rollaway/extra beds (free)
Free cribs/infant beds
Blackout drapes/curtains
  • Sleeps 4
  • 1 Double Bed

View all photos for Presidential Suite, 1 King Bed

1 bedroom, in-room safe, blackout drapes, soundproofing

Presidential Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Renovated in 2022
Soundproofed rooms
Air conditioning
Heating
Rollaway/extra beds (free)
Free cribs/infant beds
Blackout drapes/curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room

1 bedroom, in-room safe, blackout drapes, soundproofing

Deluxe King Room

Soundproofed rooms
Air conditioning
Heating
Connecting rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
  • Sleeps 3

Deluxe Suite

Soundproofed rooms
Air conditioning
Heating
Rollaway/extra beds (free)
Free cribs/infant beds
Blackout drapes/curtains
  • Sleeps 3

Superior King Room

Soundproofed rooms
Air conditioning
Heating
Rollaway/extra beds (free)
Free cribs/infant beds
Blackout drapes/curtains
  • Sleeps 2

Deluxe King Room With Balcony

Balcony
Soundproofed rooms
Air conditioning
Heating
Rollaway/extra beds (free)
Free cribs/infant beds
  • Sleeps 2

View all photos for Deluxe Room, 2 Single Bed, Balcony

1 bedroom, in-room safe, blackout drapes, soundproofing

Deluxe Room, 2 Single Bed, Balcony

Balcony
Soundproofed rooms
Air conditioning
Heating
Rollaway/extra beds (free)
Free cribs/infant beds
  • Sleeps 2

Deluxe Room With 2 Single Beds

Soundproofed rooms
Air conditioning
Heating
Connecting rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
  • Sleeps 2

Premium Suite Double Bed

Soundproofed rooms
Air conditioning
Heating
Rollaway/extra beds (free)
Free cribs/infant beds
Blackout drapes/curtains
  • Sleeps 3

Presidential King Suite

Balcony
Separate dining area
Soundproofed rooms
Air conditioning
Heating
Rollaway/extra beds (free)
  • Sleeps 2
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
Atanas Dukov 36, Sofia, 1407

What's nearby

  • Tokuda Hospital - 3 min walk - 0.3 km
  • Vitosha Blvd - 4 min drive - 2.2 km
  • National Palace of Culture - 4 min drive - 2.6 km
  • Vasil Levski Stadium - 5 min drive - 4.1 km
  • Alexander Nevski Cathedral - 6 min drive - 5.1 km

Getting around

  • Mladost 1 - 11 min drive
  • Sofia Central Station - 18 min drive
  • Sofia Airport (SOF) - 14 min drive

Restaurants

  • ‪Fresco - ‬4 min walk
  • ‪Rainbow Plaza - ‬1 min walk
  • ‪Restaurant & Cafe Tokuda - ‬5 min walk
  • ‪Habib Beirut - ‬11 min walk
  • ‪Dana Near&Far - ‬10 min walk

About this property

Maison Sofia - MGallery

Luxury hotel in Lozenets, remodeled in 2022
Take advantage of a terrace, a coffee shop/cafe, and a garden at Maison Sofia - MGallery. Indulge in a sports massage and aromatherapy at Maison Spa, the onsite spa. The on-site restaurant offers breakfast, lunch, and dinner. Free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with a hair salon and dry cleaning/laundry services.
Additional perks include:
  • An indoor pool along with sun loungers
  • Buffet breakfast (surcharge), 3 outdoor tennis courts, and valet parking (surcharge)
  • Airport pick-up service (surcharge), an electric car charging station, and meeting rooms
  • A front-desk safe, ATM/banking services, and wedding services
Room features
All 99 rooms feature comforts such as air conditioning and bathrobes, as well as thoughtful touches like free WiFi and safes.
Extra amenities include:
  • Free infant beds and free extra beds
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and bidets
  • Flat-screen TVs with cable channels
  • Refrigerators, electric kettles, and heating

All inclusive details

All-inclusive room rates at Maison Sofia - MGallery are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Land activities

Fitness facilities

Similar properties

Indoor spa tub

Grand Hotel Millennium Sofia

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
9.4 out of 10, Exceptional, 500 reviews
The price is ₩223,326
₩249,012 total
includes taxes & fees
Dec 7 - Dec 8
Grand Hotel Millennium Sofia

Property amenities

Internet

  • Available in all rooms: Free WiFi; wired internet (BGN 100 per stay)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi; wired internet (BGN 100 per stay)

Parking and transportation

  • Electric car charging station on site
  • 24-hour airport pick-up shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Self parking on site (BGN 25 per night)
  • Valet parking on site (BGN 25 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee: BGN 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 3 outdoor tennis courts
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (48 inch wide door)
  • Handrails in stairways (35 inches high)
  • Magnifying mirror
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (37 inches high)
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 3 buildings
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - September 2022
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Sofa bed

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 12 to October 20:
  • Swimming pool
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Children's pool
  • Full-service spa
  • Health club
  • Hot springs
  • Indoor pool
  • Outdoor pool
  • Public bath
  • Sauna
  • Hot tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of BGN 30 per accommodation, per night, plus a deposit of BGN 100 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 22 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: BGN 3.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately BGN 20 per person
  • Fee for in-room wired internet: BGN 100 per stay (rates may vary)
  • Fee for wired internet in public areas: BGN 100 per stay (rates may vary)
  • Airport shuttle fee: BGN 100 per vehicle (maximum occupancy 3)
  • Airport shuttle fee per child: BGN 100
  • Self parking fee: BGN 25 per night
  • Valet parking fee: BGN 25 per night
  • Pet deposit: BGN 100 per stay
  • Pet fee: BGN 30 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Maison Hotel Sofia

Frequently asked questions

Does Maison Sofia - MGallery have a pool?

Yes, this property has an indoor pool. The pool is closed seasonally each year from October 12 to October 20.

How much does it cost to stay at Maison Sofia - MGallery?

As of Nov 8, 2025, prices found for a 1-night stay for 2 adults at Maison Sofia - MGallery on Nov 16, 2025 start from ₩114,645, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Maison Sofia - MGallery pet-friendly?

Yes, this property allows cats and dogs with a maximum weight of up to 22 lbs per pet. There's a deposit of BGN 100 per stay and a fee of BGN 30 per accommodation, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Maison Sofia - MGallery?

Self parking is available for BGN 25 per night. Valet parking is available for BGN 25 per night.

What time is check-in at Maison Sofia - MGallery?

Check-in start time: 3:00 PM; Check-in end time: 7:30 AM.

What time is check-out at Maison Sofia - MGallery?

Check-out is at 11:00 AM.

Does Maison Sofia - MGallery provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of BGN 100 per vehicle applies.

Are there all-inclusive benefits at Maison Sofia - MGallery?

Some rate plans available at this property are all-inclusive.

Where is Maison Sofia - MGallery located?

Located in Lozenets, this luxury hotel is within a 5-minute walk of Expo 2000 Congress Centre, Borisova Gradina Park, and Tokuda Hospital. East Park Trade Centre and Sofia Zoo are also within 1 mi (2 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Maison Sofia - MGallery Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 80 out of 119 reviews
Rating 8 - Good. 24 out of 119 reviews
Rating 6 - Okay. 6 out of 119 reviews
Rating 4 - Poor. 6 out of 119 reviews
Rating 2 - Terrible. 3 out of 119 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nesi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean, quiet hotel, great for doing your business! Staff was very polite and make you to feel special! Especially the restaurant staff (Rafi is smiling girl and very helpful)
Stayed 3 nights in Oct 2025

10/10 Excellent

Rasa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Nice hotel with friendly staff.
Stayed 4 nights in Jun 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were excellent as well as the grounds. bathroom was spotless and enjoyed the complimentary water that was given Only minor issues was a very noisy room next door which didn’t go quite until around 2am however that isn’t the hotels issue at all Breakfast is a little small but definitely worth getting considering the affordable price Thanks for a excellent stay
Stayed 1 night in Aug 2025

8/10 Good

Claire Louise

Liked: Cleanliness, amenities, property conditions & facilities
The spa and gym were great. The F&B Manager was very accommodating and helpful. The garden outside was lovely but the tables need to be cleaned. Unfortunately things went missing from my room but they were found.
Stayed 7 nights in Aug 2025

10/10 Excellent

Tsvetan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

Amazing stay
Stayed 2 nights in Dec 2024

10/10 Excellent

Tyana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with a great spa and pool! The restaurant and breakfast place is also perfect. The room is spacious and clean. The only downside was the toilet - it smelled like sewer, bit this seems more like a structural issue than a cleanliness issue.
Main entrance
Restaurant
Restaurant
Breakfast
Stayed 3 nights in Jun 2025

6/10 Okay

John Robert

Disliked: Cleanliness
Staff sweeping food on floor when cleaning breakfast table, all rooms and corridors have dirty carpets. Not great service/ not 5* service, served cold food and food quality not 5*. The jacuzzi not working in the spa, not cleaning our room properly. Flickering light everywhere Not enough staff on. Not full amenities in the bathrooms I.e. no shower gel No hooks to hang coats
Stayed 5 nights in Sep 2025

8/10 Good

pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 stars

I only stayed one night . I need to be close to hospital. Staff was friendly and hotel was clean.
Stayed 1 night in Mar 2025

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was my second time staying here and it was great.
Stayed 4 nights in Feb 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5** All round

Beautiful place staff are very attentive especially the night porter who has been amazing with myself these past two weeks on two seperate occasions. Spa is beautiful and very clean
Stayed 2 nights in Feb 2025

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel I stayed in Bulgaria Sofia!!!!
Stayed 4 nights in May 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff and service.
Stayed 7 nights in Jul 2023

6/10 Okay

Penelope Ann

Disliked: Cleanliness, staff & service
This is not a 5 star hotel. On arrival the accessibility room was accessed via a dark corridor with no lighting. Which in itself was a trip hazard. Access to the patio and outside area was unusable due to the high door sill. The patio itself was overgrown with foliage and disgarded cigarettes. The coffee table, marble top was not secured and nearly fell and had it done so,it would have easily broken a bone. The towel and room wasn't cleaned daily. Under the bed was filthy and clearly hadnt been cleaned for months. The rug was dirty and a trip hazard. The grab bar against the toilet in the bathroom was loose. The breakfast was mediocre at best and often not hot. Service was inconsistent. The bar upstairs was not manned and there was a wedding on the Saturday evening downstairs. With no service. And extremely loud. I asked for an iron 3 times. Once it was delivered covered in a tar like substance which I asked for it to be cleaned or replaced but it never materialised.
Stayed 5 nights in Sep 2025

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities

good but...

Nice hotel with nice premises. Good value/price rate. 2 compalinst, first I contracted one large bed and I found 2 beds. Second, my room had an internal door coneting with another room and was noisy.
Stayed 2 nights in Jul 2023

8/10 Good

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel eso si muy lejos del centro
Stayed 4 nights in Sep 2025

2/10 Terrible

Sanam

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is falsely advertised as 5-star—it’s barely a 3-star at best. Room service was nonexistent; requests never arrived, and I had to chase staff repeatedly. Cleanliness was unacceptable—towels were rehung instead of replaced, toiletries weren’t replenished, and one day my room wasn’t cleaned at all despite being gone for 12 hours. They do not vacuum the rooms - their beds are raised and if you look under the bed, there is a LAYER of dust and particles. The “spa” is complete false advertising. There’s only a freezing pool (unheated), a sauna, and a steam room—no spa staff, salon, or Turkish bath as advertised. Even massages require hours’ notice because someone has to be called in. When I raised concerns, the hotel manager dismissed everything, saying the hotel is “discounted” and that he has salaries to pay—as if that excuses not delivering promised 5-star service. This is misleading advertising, poor management, and terrible guest care. I submitted my complaint to Expedia already the first night and I have requested a full refund. If you want a 5 star hotel - this is not it! Avoid this hotel.
Stayed 5 nights in Sep 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2025

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel, reasonable price for a 5 star. However, the staff and their professionalism and desire to help guests is the best thing about this hotel and growing rarer globally.
Stayed 2 nights in Aug 2025

6/10 Okay

Vladimir

Disliked: Property conditions & facilities
Nothing at all for this stars and price
Stayed 2 nights in Sep 2025

10/10 Excellent

Mustafa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unterkunft war sauber und die Mitarbeiter waren sehr freundlich. Was mir aufgefallen ist, das Gitter von der Klimaanlage war sauber, woanders sieht man immer Staub. Frühstück war abwechslungsreich und gut. Zimmer waren groß. Bett und Kissen waren sehr bequem.
Stayed 1 night in Aug 2025

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, excellent staff and excellent price/quality ratio.
Stayed 2 nights in Aug 2025

8/10 Good

Louiza

Liked: Cleanliness, staff & service, property conditions & facilities
Great bed; good restaurant (not Italy); helpful staff Electricity went out two nights ad housekeeping didnt leave water one day and was slow to clean the room once. Great restaurant space Ok gym Good pool Expensive massages After a day of hiking, you may not want to wait here
Stayed 5 nights in Aug 2025

10/10 Excellent

Mathieu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel de bonne qualité, confortable et bien tenu, mais un peu éloigné du centre ville.
Stayed 1 night in Aug 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An excellent stay - would highly recommend

The staff are fabulous at this hotel - so courteous, professional, welcoming and helpful. Large, spacious, clean rooms. Very good location. The cherry on top is the wonderful gym, pool and spa facilities - brilliant touch. Lovely reception and bar area, nice place to sit outside also. The only thing I didn’t like was the smoking room as part of the health club - a bit smelly at times.
Stayed 2 nights in Aug 2025

10/10 Excellent

Yurii

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top hotel in the mid of nowhere. Recommend if you need to be nearby.
Stayed 7 nights in Jul 2025