Soma Bay, Red Sea Governorate hotel rooms at the Kempinski Hotels & Resorts

"Great staff, great food and beautiful venue"

"Title: Appalling Experience – Unsafe, Unhygienic & Completely Misleading My stay at Kaktus Somabay was a disaster from the moment I checked in on November 27, 2025. The first room was covered in thick dust, to the extent that my new iPad cover became damaged within minutes. When I reported it, management responded with denial and disrespect, insisting it “did not happen here.” Their attitude alone was unacceptable. After being moved three times, every room had the same unhygienic dust problem. I developed allergic reactions, including itchy eyes and a sore throat. One of the rooms had a cracked mirror, which staff openly admitted they were already aware of—a major safety hazard that they simply ignored. Two bathroom doors didn’t even close. My entire first day was wasted dealing with room changes and staff negligence. Then the power cut three times, including once while I was showering, leaving me in total darkness and nearly causing an accident. Add to that a persistent smell of gas and paint, which made staying in the room unbearable. To make matters worse, the hotel is blatantly misrepresented online. The so-called “superior suite” was merely two connected rooms, the beach required a 10-minute drive, and the advertised pools and amenities were nothing like the photos—tiny, unusable, nonexistent in some cases. This was one of the worst hotel experiences I’ve ever had. The property is unsafe, unclean, and falsely advertised.Strongly advise travellers to avoid this hotel"

"Exactly as advertised, Great staff, Great room, Enjoyed my dining experience and Loved snorkeling at the beach Thanks!"

"Friendly staff"

"An amazing hotel! My room was clean and seemed brand new. I had an ocean view. Breakfasts and dinners were great. The location right at the jetty was so great. Snorkeling and diving were right there. The staff was wonderful. I wished I had longer than 3 days! I would definitely return. And many people I spoke to had been going for years."

"A nice vacation on the beach. Nice beach but very small for the number of people. Food was good but need more varieties. Service is perfect. Animation team is great."

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"I was excited to check out this new property but was not as pleased as I would have liked. The room was VERY dusty and our feet got very dirty just walking around. They also put us in a shady back corner swim up on my literal birthday… the dinner buffet was a zoo and had no ambiance, the lights were so bright it was impossible to stay in the room for long. I knew the beach was mainly reef but it all just felt a bit lacking. It has a lot of potential and could be a great spot with some more care for detail. Check in was clunky and our driver was the one to help with our bags etc. instead of the many staff up front. I hope they get it together quickly!"

"This is a very nice resort with three swimming pools, four restaurants, a large beach and beach front bars. As our suite had an individual pool, we did not spend much time around the large public pools. We did use the gym which had sufficient equipments for a workout. Buffet offered large selections. Room was comfortable. If we come back to the Red Sea, we will stay at this resort again. "