Verified review
2/10 Terrible
MIGUEL
Sep 15, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We STRONGLY NOT recommend this Hotel. When we arrived it was pouring rain and it took hotel attendant more than 20 minutes to walk us one by one with the smallest umbrella ever to the reception area. Obviously we were drenched.
We met the Owner that charged us an extra $100 dollars in cash for 2 rooms with AC because we had mistakenly reserved the rooms with no AC.
The smaller rooms toilet and AC wasn’t working.
The bigger room had a non working Jacuzzi and dirty sheets.
There were only 2 staff members on site. The attendant was Receptionist, Handyman, Bartender, Security and then some.
The cook was also the massage therapist.
We stayed 1 night and in the morning met a guest with her 18 year old daughter who had gotten food poisoning from the hotels food.
We did NOT wait a single minute longer and we packed up all our luggage’s and ran to the next doors hotel NATURA CABANA to ESCAPE our Hotel Nightmare experience! We woke up in the middle of the night with a Tarantula in our bed that sneaked into our luggage from Ecolodge.
We should be reimbursed or even get paid for our HORRIBLE experience.
Stayed 2 nights in Sep 2025