4/10 - 별로예요
Michelle 님, Perth
아이를 동반한 가족 여행
2025년 10월 12일
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Unfortunately, our stay at Hospitality Carnarvon was far from restful. While the room was tidy, staff were polite & breakfast was fresh, several serious issues made the experience distressing. The toilet walls had bad water damage & the shower covered in extreme mould & mildew. We had to lay a towel down to shower on as it was so dirty. Folded sheets were used instead of a proper comforter cover, which came undone and exposed an unhygienic blood stained doona. The door lock could be disengaged from inside by simply pulling the handle & with our room right by the water, our toddler could have walked out unnoticed. We had to stay hyper-alert the entire time. Most concerning was a violent guest who screamed threats, smashed doors (including ours) & kicked walls for over three hours right near our car too. Our toddler woke crying every 20 minutes all night due to being terrified. We called police but couldn’t get through. Staff said “I’m sorry but at least everyone is safe”. There was also confusion with our check-in paperwork, our credit card form was misplaced & we had to fill it out again. While staff were courteous, the combination of hygiene issues, safety risks, and lack support made this a stay we wouldn’t repeat.
Michelle
2025년 10월에 1박 숙박함
