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"Staff friendly, "

"Excellent"

"Beautiful property, pool and excellent customer service from the wonderful staff. Loved everything about the Sheraton and cannot wait to be back again someday. "

"Room was incredible and clean. The staff was very friendly and helpful. We really enjoyed our stay"

"This hotel is a must stay when staying in Guam. The staff, hotel and everything associated with Tsubaki Towers is top notch! "

"The staff was so welcoming, the hotel was beautiful, romantic and relaxing! I had the best time celebrating my birthday!!! Food was okay, but I hate seafood"

"We arrived early to enjoy the amenities and were greeted with lays, tropical juice and escorted to reception with beautiful polynician musician. We so enjoyed the complimentary wine tasting and beautiful grounds. We did have lunch and our order was not placed so after an extensive wait they did rectify the mistake and we received our lunch. We reserved dinner three days prior to arrival for the Signature restaurant ! The service, food and atmosphere were a once in a lifetime experience! Arthur our “personal host”even stopped by dinner to see if our stay was everything we had expected! We wished there was more coral and fish to see when snorkeling on the property! Overall, absolutely beautiful!"

"I was so impressed with the Shangri-la. The grounds and gardens were immaculate. The rooms were spacious and the beds and pillows were super comfy. Air Conditioning was so good after being out on the heat. The hospitality of the staff was wonderful you really did feel at home and looked after. Everyone was super friendly. Loved how the golf cart could drive us up to the restaurants or stopped to pick us up when passing. The fire show was fantastic. We tried all the restaurants, they were all delicious too. The happy hour at the adults only was a real bonus and such a draw card. Pools were clean. We can't wait to come back! thank you Shangri-la and all your staff for making our holiday wonderful."

"Great! Staff were very helpful and nice and the room was clean"