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"Great staff, rooms were very clean, quiet area!"

"it was super clean and the staff was very welcoming as always "

"Our preferred hotel when we stay in Banff."

"Nice architecture and clean premises"

"Everything. Staff, Rooms everything was excellent "

"Shuttle was good and staff at checkin was friendly and helpful. "

"Didnt have breakfast.fire alarm went off at 2 am.not hotels fault.great stay other than that."

"From check in to check out our experience with Otter Hotel was fantastic. We were greeted with warm smiles and friendliness. My girlfriend was wished a happy birthday and when we got to our room there was a special birthday message for her. The rooftop hot pool was absolutely amazing and the rooftop heated floor was great. Our view was very nice and room was clean. The underground parking has a clearance of 7 feet so my truck fit with no issues and the complimentary bus passes allowed us explore Banff while leaving my vehicle at the hotel. We ate supper at the restaurant attached to the hotel and we were not impressed. Over priced and under delivered, the quantity and flavour did not match the price, in our opinion. There was no gluten friendly menu options and our server was not able to confidently answer questions on what was gluten friendly. Hotel is for sure a 10/10. Restaurant is a 5/10. "

"Good explanation of everything"