"Your strongest employee was Raul the property manager? At first we walked in and one of the associates was with customer the other was working on a project in the computer. Neither one of them addressed us and when Raul asked why the one that wasn't with a customer she indicated she was doing something on the computer. He asked if she addressed us and she looked at him like he was the Village idiot and then looked down at the computer. Thankfully he walked over to us and greeted us and apologized. Raul mentioned that our room had a mismatched colored tile at the bathroom, but everything was fine. So we took the keys, went to the room and took a look at it and that floor really needs to be fixed properly. The quality of workmanship is clearly sub Hilton standards. There is also debris in the corner of the bathroom and the wallpaper looked like it was starting to peel away. We went back to the front desk.Raul quickly got us another room. He himself this time went to the room and verified the cleanliness. This man alone seems to be the only one that cares about this property. Upper management really needs to help him so they don't lose such an amazing person at this location. The Property out front was nice and I'd even say the lobby as well. However, once you go upstairs to your rooms, those need some serious help and so do the hallways. I suppose the real issue is management is trying to fit a budget and yet the owner of the property is unwilling to spend $ to fix it"
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