Lobby

Reviews of Best Western Plus Spokane North

2.5 out of 5
Best Western Plus Spokane North
9601 N Newport Hwy, Spokane, WA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 689 out of 1003 reviews" "
Rating 8 - Good. 230 out of 1003 reviews" "
Rating 6 - Okay. 49 out of 1003 reviews" "
Rating 4 - Poor. 15 out of 1003 reviews" "
Rating 2 - Terrible. 20 out of 1003 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Mandy, Wa

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
Clean only 3 days.
Stayed 5 nights in May 2024
Response from Cyndy-Guest Experience Representative on May 22, 2024
Mandy, We are eager to provide daily housekeeping for our guests if invited, but we will visit rooms automatically after the third day of your stay. Thank you for the positive review. We hope to welcome you for another visit to our hotel in Spokane.

10/10 Excellent

Kalena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that there wasn’t a deposit for the stay. Makes it convenient for us traveling out of town and not have a big hunk of our $$ on hold. Also, the staff was really nice and helpful. The Breakfast was great too!
Stayed 3 nights in May 2024
Response from Cyndy-Guest Experience Representative on May 22, 2024
We are glad you enjoyed the hospitality of our staff at the Best Western Plus Spokane North, Kalena. Thank you for the wonderful and uplifting review.

10/10 Excellent

Janae

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great place to stay with a good breakfast and even lattes. Staff was super friendly and kind.
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on May 19, 2024
Thank you for the wonderful review, Janae! We are glad to provide our guests with great coffee and other hot beverages 24 hours a day. We hope you will return to be our guest again at the Best Western Plus Spokane North.

10/10 Excellent

Teddra, Aberdeen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk agent was great! Ive stayed at quite a few BWs and they are usually clean and sufficient but the customer service at check in was what counted the most. Thank you.
Stayed 2 nights in May 2024
Response from Cyndy-Guest Experience Representative on May 17, 2024
Teddra, We are thrilled you enjoyed the warm reception of our staff at the Best Western Plus Spokane North. Thank you for your great review and high rating. We hope you will return for another lovely experience.

6/10 Okay

Steve, Gallatin

Business traveler
Liked: Staff & service
Property is a good bargain for the Spokane area. However, the area and the hotel itself, particularly the lobby is pretty worn.
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on May 11, 2024
Thank you for your feedback, Steve. We are glad you enjoyed your stay at our hotel in Spokane. We will pay closer attention to the common areas and look for any signs of wear around the property. We hope you will enjoy another stay with us.

10/10 Excellent

Marcella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet room for a stop on our mini-vacation. Queen beds I think are just doubles though
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on May 9, 2024
Thank you, Marcella, for the great review and rating. We are glad you enjoyed your stay at the Best Western Plus Spokane North. I assure you the beds are either queen or king size, and the sofa beds are double. I think when we last ordered mattresses, there were four styles of each size to choose from. We hope you will return to enjoy another visit to our hotel.

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great service, friendly happy to have a safe stay
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on May 7, 2024
Michelle, We are delighted you enjoyed a safe and comfortable stay at our hotel. Thank you for sharing your experience with fellow visitors and posting a positive review. We hope you will return to enjoy another great holiday at the Best Western Plus Spokane North.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodation
Stayed 2 nights in May 2024
Response from Cyndy-Guest Experience Representative on May 5, 2024
Robert. Thank you for sharing your experience with our comfortable accommodations with other visitors looking for a wonderful place to lodge. We hope you will enjoy another great stay at the Best Western Plus Spokane North soon.

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lily was superb in check in.
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on May 3, 2024
Thomas, We are delighted you enjoyed Lily's professional and courteous service. Thank you for your excellent rating for the Best Western Plus Spokane North. We hope you will return for another great stay.

10/10 Excellent

Kendra

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly check-in staff, such a clean and beautiful place. And it smells amazing!! Love this place, stay here every time I’m in Spokane
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on Apr 27, 2024
Kendra, We are delighted you enjoyed your stay at the Best Western Plus Spokane North. It is a joy for our staff to make you feel welcome and comfortable at our hotel. We look forward to seeing you again soon.

8/10 Good

Roland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to Idaho
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on Apr 22, 2024
Thank you, Roland, for the positive rating. We are glad our location was convenient for your travel plans. We hope you will return for another pleasant experience when your journeys bring you to Eastern Washington again.

10/10 Excellent

Silvia, sulphur

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service really good, this place is really pet friendly
Stayed 3 nights in Apr 2024
Response from Cyndy-Guest Experience Representative on Apr 22, 2024
Thank you, Siliva, for an excellent rating. The Best Western Plus Spokane North proudly welcomes pets to our property. We hope you will return to enjoy another great stay at our hotel.

10/10 Excellent

adam

Stayed 2 nights in Apr 2024
Response from Cyndy-Guest Experience Representative on May 7, 2024
Adam, It was a pleasure to host an outstanding visit for you at the Best Western Plus Spokane North. Thank you for the excellent rating, and we hope you will join us for another visit soon.

10/10 Excellent

chris

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ice clean property, Friendly staff all around from the front desk to the Foodservice at the amazing breakfast real waffles made fresh.
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on Apr 15, 2024
We appreciate your excellent rating, Chris. Thank you for sharing your wonderful review of the Best Western Plus Spokane North. We look forward to hosting your next visit to the area.

10/10 Excellent

Taylor

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here many times so we keep coming back as we always know what to expect. Never have an issues or complaints!
Stayed 2 nights in Apr 2024
Response from Cyndy-Guest Experience Representative on Apr 13, 2024
Thank you for trusting the Best Western Plus Spokane North team to provide an outstanding experience each time you visit, Taylor. We are always delighted to welcome you to our hotel and look forward to serving you again.

10/10 Excellent

Karen, Spanaway

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and common areas from top to bottom. Excellent food for breakfast. Great place to rest. Thank you
Stayed 3 nights in Apr 2024
Response from Cyndy-Guest Experience Representative on Apr 10, 2024
Karen, Our team is delighted you enjoyed your stay at the Best Western Plus Spokane North. We are all committed to providing a wonderful, restful experience for our guests and look forward to seeing you again.

8/10 Good

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location in the northern part of Spokane.
Stayed 3 nights in Apr 2024
Response from Cyndy-Guest Experience Representative on Apr 9, 2024
Chris, We are glad you enjoyed our hotel's location in Spokane. Thank you for taking a moment to create your recent visit. We look forward to seeing you again.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was able to correct Expedia mistakes even after talking to Expedia and Expedia made another mistake the staff took the extra effort to make sure I was taken care of and all Expedia did was charge me extra for the inconvenience
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on Apr 9, 2024
We apologize for the reservation errors, Christopher. It was our pleasure to help correct any issues with the dates and rooms during your visits. We hope guests review the information in their reservation email right away so we can correct any mistakes immediately for a smoother experience.

10/10 Excellent

Wangshu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Apr 3, 2024
Wangshu, It was our pleasure to host a wonderful experience for you at the Best Western Plus Spokane North. We hope you will return to enjoy the comforts of our hotel again. Thank you for taking a moment to give our services a superior rating!

8/10 Good

Judy, Missoula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I called as I left an expensive neck pillow there and they said they couldn't find it. One of the housekeepers had to have seen it. Disappointing
Stayed 2 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on Apr 2, 2024
Judy, Please know we are happy to return left-behind items to guests. We hope you will let us know if the item is located elsewhere. We will keep an eye out for it if it is here.

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All round perfectly nice hotel
Stayed 2 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 27, 2024
Robert, We are delighted you enjoyed everything about your Best Western Plus Spokane North experience. We look forward to sharing our hospitality with you again.

8/10 Good

Lynda

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean nice breakfast.
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 27, 2024
Lynda, we are glad you enjoyed the cleanliness of our rooms and the delicious breakfast service. We hope you will return to visit us again when you are in Spokane.

10/10 Excellent

Lonni

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant staff.
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 26, 2024
Thank you for your wonderful rating and kind review, Lonni! Our team hopes to share another great experience with you at the Best Western Plus Spokane North.

6/10 Okay

Miguel

Traveled with family
Liked: Cleanliness, staff & service
I was disappointed because I was expecting the swimming pool. when we arrived I looked at the swimming pool and it wasn’t available. When we ask the receptionist she told us that it was under maintenance. They should’ve mentioned that to me when I make the reservation so that way I can look somewhere else.
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 27, 2024
Miguel, We apologize, but the pool needed immediate repairs, and there was no time to alert guests with reservations already in place. We are always happy to help visitors make other lodging arrangements in these instances and appreciate your choice to stay with us. We are happy to report that the pool is now open and hope you will return to enjoy a great stay and swim in the future.

10/10 Excellent

Michelle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, beds
Stayed 2 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 18, 2024
Michelle, We are delighted you enjoyed the spacious rooms and comfortable beds at our Best Western Plus Spokane North. Thank you for the excellent rating! We look forward to seeing you again.

6/10 Okay

Alisha

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 18, 2024
Thank you for your feedback, Alisha. We hope you will allow our team to provide a better experience for you in the future. Please reach out to us and let us know what we can do differently to make any visit for you more enjoyable.

8/10 Good

Michael

Stayed 2 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on Apr 7, 2024
Thank you, Michael, for sharing a great rating with us. We hope to see you again soon.

2/10 Terrible

CRAIG

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Internet didn’t work pool and sauna not working this stuff needs to be disclosed at booking else refunds cb progided
Stayed 3 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 14, 2024
We apologize for the interruption of the internet signal, Craig. Our provider has remedied the issue, and the WiFi service is back. I am sorry the Sauna was not available during your visit. We hope you will return to enjoy a better experience at our hotel moving forward.

4/10 Poor

Angela

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Unfortunately the pool and hot tub were not working and we weren’t notified before our arrival. The indoor pool was the only reason we had chosen this place.
Stayed 2 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 12, 2024
Angela, We apologize that repairs to our pool and hot tub filtering system took longer than planned. We made every attempt to inform guests before arrival about the closure. We hope you will return to enjoy this fantastic amenity during a future stay.

6/10 Okay

Green, Richland

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disappointed because of the pool closure. Selected this property because of the pool. Should have noted pool closed while booking.
Stayed 2 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 12, 2024
Thank you, Green, for your review. We alerted all our booking partners about the need to close our pool temporarily for repairs. Our staff tried to contact all guests before arrival so other arrangements could be made if needed. We would love to host another visit for you so you can enjoy this much-appreciated amenity.

10/10 Excellent

Rebecca

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose this hotel because it had truck parking. I am towing a U-Haul and really need an easy place to park! The property is well maintained and the staff excellent. Our room is spacious and comfortable, a very welcome place to spend the night.
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 7, 2024
Thank you for the wonderful review, Rebecca. We are thrilled you found parking your vehicle and trailer easy in our lot. Our team works hard to keep our hotel guest-ready and comfortable. We hope your move goes smoothly and would love to welcome you to the Best Western Plus Spokane North again.

10/10 Excellent

charelle

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great staff and service.
Stayed 2 nights in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 26, 2024
Charelle, We are glad you enjoyed the services and comfort of the Best Western Plus Spokane North. We look forward to hosting another wonderful experience for you again soon.

8/10 Good

Joshua

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, nice hotel. No recycling
The man at the front desk when we checked in was wonderful, very friendly. Hotel was nice and room too. Breakfast was substantial but not great quality. No recycling.
Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 24, 2024
Thank you, Joshua, for sharing a positive review with fellow travelers. Our team works hard to provide a comfortable experience for guests. We are eager to hear suggestions about what visitors want to see added to the breakfast menu and look forward to hosting you again.

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service
No pool!😭😭
Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 19, 2024
Thank you for the excellent rating, Tyler. We are sorry repairs are currently being made to our pool, and we have notified all our partner sites of the issue. We hope you will return to enjoy this amazing feature when it is in service again.

8/10 Good

Faviola

Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Mar 21, 2024
We appreciate your feedback, Faviola. Please allow us another opportunity to share our hospitality with you again.

10/10 Excellent

Andrei, Woodinville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 19, 2024
The Best Western Plus Spokane North staff loved seeing the excellent rating you shared with fellow travelers, Andrei. We are thrilled you enjoyed the comfortable accommodations we work hard to provide to our wonderful guests. We look forward to seeing you again.

2/10 Terrible

Peter J

Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 14, 2024
Peter. Please know your recent experience at our hotel is not typical. We hope you will reach out to our team and let us know what we can do differently to provide the excellent experience you deserve to have with us.

8/10 Good

William

Traveled with family
It’s a decent place to stay. The room we had was spacious but I don’t know if it was the pillows or the bed because those were two nights of terrible sleep.
Stayed 2 nights in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 12, 2024
William, We aim to provide our guests with the most comfortable experience possible. We apologize if the mattress was too firm or soft. We hope you will return to have a better stay with us when you return to Spokane.

10/10 Excellent

david

Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Mar 21, 2024
Thank you for taking a moment to share an awesome rating for the Best Western Plus Spoksane North, David! We hope you will return to visit us again soon.

10/10 Excellent

Lillian, Westminster

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great..
Stayed 3 nights in Jan 2024
Response from Cyndy-Guest Experience Representative on Feb 8, 2024
Lillian, We are delighted you enjoyed our well-optioned breakfast menu at the Best Western Plus Spokane North. Thank you for the wonderful rating and review.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 8, 2024
Thank you, Joshua, for a great rating. We are glad you enjoyed a fantastic experience at the Best Western Plus Spokane North. We hope to welcome you again soon.

10/10 Excellent

Raechel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Jasmine was awesome when we were checking in. Super sweet and gave us a great recommendation for an activity for my daughter while we were in town!
Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 5, 2024
Thank you, Rachel, for sharing an awesome review and rating for Jasmine and the Best Western Plus Spokane North team. We are happy to offer entertainment and must-see site suggestions to guests. We hope you will return to enjoy many more visits in the future.

10/10 Excellent

Danny

Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 5, 2024
Thank you, Danny, for the 10-star rating! We are thrilled you had a wonderful experience at the Best Western Plus Spokane North. We hope you will be our guest again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Cyndy-Guest Experience Representative on Feb 1, 2024
We appreciate the 10-star rating, Friend! Thank you for sharing your wonderful experience with fellow travelers to the Best Western Plus Spokane North.

10/10 Excellent

Patsy G.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff s amazing everything great. Coffee sucked. not strong enough.
Stayed 1 night in Jan 2024
Response from Cyndy-Guest Experience Representative on Feb 1, 2024
Thank you, Patsy, for your excellent rating and kind comments about our staff. We will make sure the coffee maker is working as it should and make any adjustments necessary to brew a better-tasting cup.

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 31, 2024
Thank you for sharing an excellent rating for the Best Western Plus Spokane North, Steven. We hope you will join us again when you are in the city for another visit.

10/10 Excellent

Verena Correia dos

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the place!
Stayed 1 night in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 29, 2024
Verena, We love the excellent review! Thank you for sharing your positive experience with other visitors to the Best Western Plus Spokane North, and we look forward to your next visit.

10/10 Excellent

Jeremiah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Customer Service from the front desk, to the staff working the morning breakfast and housekeeping! Clean. Quiet. Great place to stay.
Stayed 2 nights in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 27, 2024
Jeremiah, We are overjoyed with the excellent rating and gracious review you shared for our staff at the Best Western Plus Spokane North. Our team is dedicated to providing the best experience possible for our visitors. We look forward to seeing you again soon.

10/10 Excellent

Alison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 24, 2024
Thank you, Alison, for the 10-star rating! We are delighted you were pleased with the clean, comfortable room and excellent customer service we provided. Please join us again at the Best Western Plus Spokane North,