Dear John, Thank you for your feedback. We work hard to uphold all of our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations, and we thank you for bringing these concerns to our attention. We always want to hear from our guests about how we can improve our services! Thank you once more, and we hope to see you again soon.Sincerely,Hotel Management

Dear Vanessa, Thank you for your loyalty, and we apologize for the cleanliness issues you encountered during your recent stay. Providing a clean and comfortable environment is our priority, and we regret that we fell short of your expectations. Your feedback is important, and we will address these concerns with our housekeeping team to ensure improvements are made. We appreciate your understanding and hope to provide a better experience in the future.Sincerely, Hotel Management

Dear Cherlyn, We appreciate your valuable feedback regarding your time with us. Our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our team and used as an opportunity to improve our guest experience. We hope you will consider giving us another chance to show you the hospitality for which we are known.Sincerely,Hotel Management

Dear Amanda, Thank you for being our guest. We sincerely apologize for the disturbances from neighboring guests that are detracting from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. In response to your review, we have instructed our housekeeping team to revisit the room and make it flawless. Also, double-check the rooms before the delivery. Thank you for bringing these matters to our attention. We appreciate your patience and hope to have the opportunity to provide you with a better experience should you choose to stay with us again. Sincerely, Hotel Management

Dear Veralynn, Thank you for staying with us and sharing your experience. We apologize for anything other than a memorable experience, and we hope you will revisit for the exceptional stay for which we are known. Thank you again for being our guest.Sincerely,Hotel Management

Dear Irving, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked. We will address this with our housekeeping team to ensure everything is in order. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip. Our front desk team is always available to help you. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear JENNIFER, We apologize for any inconvenience you experienced during the check-in process. We appreciate your understanding and patience with the situation. Unfortunately, a glitch in the system affected your reservation, and we regret any frustration caused. Please be assured we will take appropriate action where necessary to serve you better in the future. Thank you again for your candid feedback. We would love to make it up to you and hope you consider a return visit.Sincerely,Hotel Management

Dear Stephen, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these concerns are not repeated. We appreciate your business and hope to have the opportunity to give you the excellent service you deserve on a future visit.Sincerely,Hotel Management

Dear Christopher, Thank you for staying with us and sharing your experience. Our goal is to always take excellent care of our guests; therefore, we apologize that this was not your experience. We are disappointed to hear that we were not able to exceed your expectations when it came to breakfast. We assure you that we take your feedback seriously and are reviewing these concerns with our team to determine what went wrong and how to improve. We value your business and hope to have the opportunity to make things right and provide you with a more positive experience in the future. Thank you.Sincerely,Hotel Management

Dear Cary, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Guest, Thank you for choosing us and sharing your feedback. We are truly sorry to hear about your disappointing experience during your recent stay. Please accept our sincerest apologies for the issues you encountered. We take your feedback seriously and will address these concerns with our team to prevent similar incidents. Your comfort and satisfaction are our top priorities, and we hope you'll consider giving us another chance to provide the high standards of service and cleanliness that you rightly expect from our brand. Sincerely,Hotel Management

Dear Lauren, Thank you for reviewing your recent stay with us. We appreciate you pointing out specific items you loved and areas where we can improve. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Carol, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Shavieka, Please accept our apologies for the frustrations you experienced upon arrival. We are reviewing this internally to see what went wrong and will take appropriate action where necessary, and we are very grateful for your feedback. If we may be of any further assistance, please reach out to us directly at the hotel. We hope to make it up to you on a future visit.Sincerely,Hotel Management

Dear Kelsey, Please accept our apologies for not providing the impeccable accommodations you should have received and for the inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversight on our part. We will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management

Dear Jaime, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Jess, Thank you for being our guest and for your feedback. Please accept our apologies for not meeting your expectations. Our goal is to provide every guest with an exceptional stay, and we regret that this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Sincerely,Hotel Management

Dear Cherlyn, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Thank you again for your feedback.Sincerely,Hotel Management

Dear Lisa, Thank you for staying with us and sharing your feedback. We strive to provide an enjoyable visit for every guest. Therefore, we sincerely regret failing you. What you have experienced is unacceptable by our service standards, and we will address this immediately. We assure you we are fully committed to redeeming your confidence in our hotel, and we hope you will revisit us so we can deliver the seamless stay you deserve.Sincerely,Hotel Management

Dear Sean, Thank you for being our guest and sharing your review. We genuinely apologize for not delivering the experience you expected. Please know had we been made aware, we would have done everything possible to resolve these issues immediately to help make the most of your stay. We will discuss these issues appropriately as we are always focused on improving in these areas so our guests have an enjoyable experience when staying with us. Sincerely,Hotel Management

Dear Smith, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Donald, please accept our sincere apologies for not meeting your expectations. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Sincerely,Hotel Management

Dear Jody, thank you for choosing our hotel and sharing your review. We apologize for the inconvenience you experienced, as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members, and we are very grateful for your patience. We welcome another opportunity to show you the hospitality you should have received on this occasion. It was an honor hosting your visit, and we wish you all the best with your travels.Sincerely,Hotel Management

Dear Mark, it was a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments encourage all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you the city.Sincerely,Hotel Management

Dear Guest, thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management

Dear Francisco, thank you for choosing us. We are sorry for not meeting your expectation during your time with us. Your feedback gives us the knowledge we need as we continually seek to improve our guest experience. We will share your comments with our housekeeping and maintenance team as we monitor our property's condition and plan for future upgrades and changes. Once again, we are sorry for letting you down. We hope you will consider giving us a second chance the next time you are in the city.Sincerely,Hotel Management

Charlotte, thank you for the candid review. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management

Thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the inconvenience you experienced with your guest room. We take pride in providing a clean, fresh environment for our guests, and we are sorry we overlooked a few areas during your stay. We have shared your feedback with our housekeeping staff to ensure this is immediately corrected. We also want to share with you that we provide fully equipped kitchens with a full-size refrigerator/freezer, which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. On a slightly positive note, we are happy you were pleased with the service our associates delivered. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management

Brittany, thank you for taking the time to share your feedback. We regret we were not able to accommodate you in the room of your choice and are sorry for the maintenance issues that inconvenienced you. We apologize for this, and rest assured, we will share your comments with our engineering team and make sure we prevent such reoccurrences. We also appreciate your additional comments, and rest assured we will address this appropriately. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management

Daron, thank you for posting your feedback. You are absolutely correct to expect a comfortable, clean, and well-maintained property when staying at our hotel, and we are sorry we failed to provide that to you. We apologize for the maintenance issues you had and that we did not meet your expectations. We appreciate you bringing this to our attention and want to let you know we are already working to address the problems you mentioned. Your review highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely, Hotel Management

Cortney, thank you for evaluating your stay at our hotel. Please accept our apologies for the cleanliness issues you encountered during your visit with us. We will share your comments with appropriate individuals as we strive to enhance our guest experience. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management

Thank you for being our guest. We are disappointed to read that our complimentary grab-and-go breakfast did not live up to your expectations. Please know that we have fully equipped kitchens with a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We have also noted your additional comment as we do everything in our capacity to prevent such activities from occurring on your premises and appreciate your patience regarding the same. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management

Jessica, your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon. Sincerely, Hotel Management