St Helens Vacation Rentals

"Lovely hotel in a lovely location. Rooms were luxurious. However, I had to change rooms because the toilet would not flush and I was informed that a plumber would not be called until the following day! Also, the internal lift that goes to the spa was not working, and another entrance was locked, meaning that guests had to go outside the hotel to enter the spa and pool. This is not ideal. Breakfast at the HarBar in the 6th floor was good but not outstanding. In short, this hotel needs more customer responsive management to reach its potential for 5 stars."

"Nice hotel, great location, nice breakfast and easy parking especially for cruises"

"A little gem! The food was the real surprise, absolutely delicious. Milly was the perfect hostess too. The wedding we saw was magical. The rooms are fresh and new, although I challenge the choice of carpet, looks dated already. The pool could do with more staff cleaning it at busy times instead of on their phones but it still was a fantastic addition to the overall facilities. Phenomenal value, we shall return!"

"Good points: On arrival, there was plenty of parking in a pleasant setting. The reception staff were very friendly and provided clear directions to my room, the bars, and other facilities. The main reception area was well presented and gave a very promising first impression. Not so good: The room was clean and a good size, but it felt a little dated, particularly the bathroom. There was damage to the door, and some of the fittings looked tired. Bad points: When I went to use the pool and gym facilities, three members of staff at the spa desk simply told me to help myself to a towel from the large pile next to them and that the male changing rooms were through the double doors, which my room key should open. There was no guidance on what was connected to the changing rooms, where the gym was, or where any other facilities were located. In fact, a local spa member gave me better customer service than all three staff combined. The restaurant layout felt very impersonal, almost like a school dinner hall, with row after row of tables. Service was prompt — perhaps too prompt. I ordered sausage and mash, although it had a fancier name on the rather tatty menu. It felt as though the waiter took my order to the kitchen and returned almost immediately with the food. It was food, and I was hungry, but it was nothing to write home about. Summary: At around £130 per night, would I stay again? No."

"Lovely breakfast ! No lift but that was fine for us but maybe not do good if not mobile ! Lively rooms and staff x"

"Staff excellent and rooms good size great location"

"I would describe the stay as travelodge level rooms- fairly basic. Probably a 2-3 star stat. Standard of cleanliness isn’t great- the room had a faint smell of damp or urines. The mugs in the room were also dirty The facilities were surprisingly impressive- a good sized pool and proper gym. We stayed here and spent the first day in Portsmouth and the second day in Chichester. It’s a good and accessible location."

"Lovely hotel, staff are very helpful. The hotel has found extra ways to charge the customer, for example parking now has a fee and this doesn’t even reserve a parking space, sometimes it’s full due to events or golf, being a guest doesn’t give you access to the spa, i booked a treatment with the spa and this treatment was around 80 mins, that should tell you how much it cost, and even that didnt give me access to the rest of the spa just the treatment room, though the treatment itself was amazing. I found the whole experience bizarre as I have never been to a four star hotel and was charged extra for literally everything apart from the room, wouldnt it make sense to make everything inclusive even if that means paying that bit extra?. Anyway that’s my take on the whole experience."

"When we arrived the door was locked. We had asked about early check-in and was told that it would be possible upon arrival. We had to call the owner and he gave us a code to get in, There was no kiosk as described, there was no one there, This is fully self check-in, It says there is a laundry. We did not see one, The owner was not pleasant all on the phone. There is an Indian restaurant down below the rooms and it gave off a lot of smells from the spices they cook with., The pictures shown look nothing like what we saw, I would not recommend this to anyone, The worst experience we have had in years, The owner needs better communication skills. The bar at the entrance was closed, The only positive was, the bathroom was nice and the bed was very comfortable,"