"The hotel is lovely and all of the staff were very professional. However, our check-in time was supposed to be at 4:00, but our room wasn't ready until 5:30. This was a great inconvenience. They gave us a drink each on the house by way of apology, which was nice, but an hour and a half wait is unacceptable. It meant we had to delay our pre-nade supper plans, and because of that we missed the haunted tour of the hotel, which was something we had really been looking forward to."