4/10 - ๋ณ๋ก์์
Kathleen
๊ฐ์กฑ ์ฌํ
2025๋
7์ 15์ผ
๋ณ๋ก์์: ์๋ฐ ์์ค ์ํ ๋ฐ ์์ค
Where to start, other than you get what you pay for I guess.
The insulation between the floors and walls is horrible. We were kept up all night (2:30 am) by partying and screaming neighbors all three nights. Why they didnโt get thrown out the first or subsequent nights is baffling. Not to mention the barking dogs during the day. We called security every night and even knocked on their door because security didnโt show up the first night. I texted the property with zero response. The first night no one answered the phone at all. I asked to be moved but could be accommodated. Since I couldnโt move rooms I asked them again to try to keep the neighbors under control but that didnโt help.
We arrived at 430 for a 4pm check in and the room still wasnโt ready and had to wait.
I asked for clean towels and that never happened. They were out of soap in the shower which was never filled.
When you look at cleanliness of a place you can tell who does a good job because the door casing and bathroom walls will be clean. This wasnโt. The rest of it was clean.
I asked for a late checkout and was also not accommodated. I thought theyโd be understanding being we were kept up by the partying. Staff only offered for us to use the sister property to hang out at in the lobby or pool.
I was told I could get a partial one day $14 resort fee refund for the inconvenience which was not refunded. Seriouslyโฆ
Kathleen
2025๋
7์์ 3๋ฐ ์๋ฐํจ