Surui Vacation Rentals

"The TV didn’t work any way !! The breakfast was poor and the break was like a sign. "

"I’m honestly really disappointed with my stay at this hotel in Rio. The first room we were given was nothing like the photos online and was in really poor condition. It was dirty, had a strong moldy smell, and it genuinely felt like we were put in one of the worst rooms they had available. It was such a frustrating way to start our trip. To their credit, they did move us to another room after we complained, and I appreciate that they made the change. But it’s still hard to get past the feeling that we were initially placed in a room they knew was far below standard. No guest should have to ask just to be given a clean and acceptable room. Another frustrating issue was the housekeeping. Our toilet paper was not refilled unless we specifically asked for it, which is such a basic thing that should be handled automatically. It added to the feeling that the overall service and attention to the rooms was lacking. The only truly positive part of the stay was the breakfast, which was genuinely good every morning, and the busboys were incredibly kind and helpful each time we had breakfast. Even though they changed our room, I’m still left disappointed overall because the first impression and the lack of basic upkeep really affected our trip. "

"O quarto, banheiro e box poderiam ser mais higiênicos. O restante estão de parabéns. "

"Menu had lots of options but fruit flies on fruits and dinning room."

"We are very disappointed that we had a extremely bad stay in this hotel as the air conditioning didn’t work and the telephone didn’t work, the worst part is the room is extremely stinky, it’s so bad my friend even had an asthma attack. When they moved us to a different room the next day, the toilet didn’t work. The hotel is not the condition as it is advertised at all! "

"The reception staff were very friendly and welcoming, always ready to help with any questions. The room was very clean, well-organized, and comfortable throughout my stay. The breakfast was simple, but quite tasty, with fresh options that were enough to start the day well. Overall, it was a pleasant experience and I would consider staying here again."

"Slow check in, food good but took a long to arrive. Great outside swimming pool & courtesy coach to and from airport. Shower in room didnt work properly."

"Clean room and good staff"

"What we really liked about this hotel? I must say 5 stars for breakfast, great choice, lots of fruit, and great choice of everything, fresh and tasty. Another great thing was location, close to metro, taxi and activities. Some staff was nice but they did not speak english. Where ever we fo we expect that somebody would speak english as well. Room was avarage, towels and bedding could be cleaner. I could smell mould from mouldy walls. We only were happy with the shower."