Susut Vacations from ₩1,158,293

An amazing property and experience, from the rooms to the staff, food and the beach. We are already planning our return back to the Kelapa retreat.

The staff were service oriented, very hospitable from the start and checking in via WhatsApp for our needs/questions and also for a smooth arrival/departure. The room does not have a tv but that wasn’t a concern for us just something to take note. It is really big and clean, the bathtub was amazing as well though the water may not remain hot to fill it completely. The breakfast is not a buffet but more than sufficient with many vegan and vegetarian options. Overall I loved the property and would love to come back

The hotel is really beautiful, you get the WOW effect upon arrival. The staff is the nicest people we ever met. I think is one of the most beautiful hotels and views of UBUD. The landscape, the common areas, the spa, the restaurant… everything is just amazing! Our Butlers were amazing, always ready to help and taking care of every detail! The only negative that we can say is that water of the private pool in our villa was so cold we couldn’t use it and, due to the high humidity of the area, the villa has a smell of humidity quite intense. The staff kindly gave us some incense so we would mask a bit the smell. Also, we found that it wasn’t nice that when you order a taxi, the hotel makes 2-3 times more money than the actual driver. Instead of just calling you a taxi, they pay the taxi and charge you for x3 the usual rate.

From the Front counter, restaurant to housekeeping staff were friendly and very helpful at all times they have a free option to take you for your food shopping, Jimbaran beach etc..I believe that was a good touch to the already great service. The Villa is fantastic modern, vert tidy and the pool was always cleaned by staff everyday very private and spacious. The web app was very handy, the staff always replied to our shopping needs, laundry etc. The chef also had a variety of options and the buffet was delicious with a different twist of food everyday again the staff was amazing there. We tried the royal spa that was great and the loungearea was a fun touch to the place.The price was well worth it my wife and I really enjoyed our stay. What an experience 10 out of 10 Thank you. We will be coming back in the future for sure.