스와쿄 유보도 모텔

“We tried to cancel the reservation with all or some refund due to death of a family member just a few days before our check-in day. We provided everything we have including death certificate but the facility insisted the whole prepaid fees in full are not refundable. We understand the hotel's policy but rather than show their condolences in any degrees, the hotel letting us not just suffer for lost of life and also financially lost. The hotel has lost their reputation on one of the most...

“Checkout staff was incredibly kind and helpful. The onsen was welcoming for foreigners and we were informed tattoos were okay too, which was an unexpected surprise. Amenities (including robe for the onsen) were provided and there were vending machines easily accessible as well. Short walk to Yuzawa Station so it was very convenient. Compared to other properties in the area, it was nice to stay in a hotel with a private bathroom for only a slight price increase from hostel-style accommodations....

“スタッフ対応が良かった”

“친절하고 깨끗함 다만 역까지 송영버스가 없어 불편함”

“직원이 놀라울 정도로 친절합니다. 3개의 전세탕은 각각 테마가 있어 매번 새롭게 즐길 수 있습니다.”

“川の音はするけど、お風呂が良い”

“Staff was very accommodating, room was very spacious and the hotels animals are very friendly. We were able to use the onsen having tattoos. Would definitely stay here again”

“部屋は綺麗で居心地は良かったです。”

“清潔な感じがしました。 ”

“施設は清掃がしっかり出来ており、アメニティも全て揃っていた。スタッフは細かいところまで気遣いが出来ていた。夕食､朝食は美味しく､全てにおいて非常に満足した。”