“I booked a double-bed room for two people, and the booking was accepted. However, upon arrival, we discovered that the room was still occupied. When I reported the issue, the male receptionist initially insisted that I had only booked one bed and seemed to blame me until I showed proof of my booking, after which his tone changed.
Thank you to the female receptionist for apologising and offering us two capsule units instead.
Despite this disappointing experience, the place is good for an...
“I booked a double-bed room for two people, and the booking was accepted. However, upon arrival, we discovered that the room was still occupied. When I reported the issue, the male receptionist initially insisted that I had only booked one bed and seemed to blame me until I showed proof of my booking, after which his tone changed.
Thank you to the female receptionist for apologising and offering us two capsule units instead.
Despite this disappointing experience, the place is good for an...
Angelica