Tanawan Vacations from ₩658,112

Experience the 6.9 Cebu earthquake while playing at the casino. Couldn’t sleep in my room after that…

It was a wonderful experience! All the staff were friendly, helpful, and had excellent communication. Jane at the front desk gave us a warm welcome, Ivan was very accommodating in assisting us to our room, and Nels the pool attendant was a pleasure to talk to. Housekeeping’s Ceejay was always quick to assist, while Jerome promptly resolved a hot water issue and later handled our check-out smoothly, even addressing our concerns with the manager. Special thanks to the whole team for making our stay truly memorable!

My wife and I decided on the last minute to include Cebu in our Asian Travel visiting from Canada. A fried of mine who is base out if Cebu City and works as Medical Director offered his corporate contact at another 5 star resort. The discounted price was actually lower than The Reef. However, getting answers from our inquiries went by unanswered or very delayed. In spite of the attractive pricing, we decided to look for another property. Mr Joshua Lumapas was excellent in his response time and offered suggestions on how to make our visit even more memorable. The client engagement was quick, concise, and very approachable. He made its very easy decision to choose The Reef at that point. Upon arrival at the property, I had the pleasure of meeting and engaging with Mr. Glenn Ylanan and Miss Rose Brusas. It set the tone foe what would be a very memorable weekend. Both Mr Ylalan and Miss Brusas made my wife and I very welcome by their engaging smile and wonderful service. We wished we had more time at the resort to enjoy the view and the hospitality. All 3 stellar employees are excellent brand ambassadors of your company. While a lot of what they exhibited is innate to their personalities, I am sure the training and culture provided by Management has a lot to doing with it. We look forward to our next visit and experiencing more of the professionalism and welcome from employees like Glenn, Rose, and Joshua.

The staff who greeted us were nice but the thing that made me give 3 stars is for their booking services. It wasn’t stated on the ad for the North Wing room that it wasn’t accessible or no elevators for the room, instead, what was written if it’s accessible or not is “tile flooring”. They should change the ad to avoid misunderstanding. My family loved the resort though, it was peaceful and quiet and the staff there were nice too.