Property grounds

Reviews of Ona los Claveles

3 out of 5
Ona los Claveles
Andorra, 2, Los Cristianos, Arona, Tenerife

Reviews

8.8

Excellent

Rating 10 - Excellent. 128 out of 251 reviews" "
Rating 8 - Good. 97 out of 251 reviews" "
Rating 6 - Okay. 21 out of 251 reviews" "
Rating 4 - Poor. 3 out of 251 reviews" "
Rating 2 - Terrible. 2 out of 251 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

connor

Liked: Cleanliness, amenities, property conditions & facilities
Really nice apartment, out of the way and quite most of the time
Stayed 3 nights in May 2024
Response from Ona Los Claveles on May 24, 2024
Hey, Connor! A million thanks for your thoughtful review.It's fantastic to hear that you found the apartment to your liking and appreciated the tranquility! We're thrilled that the cleanliness and condition of the hotel met your expectations, and it's great to know that the amenities provided in your room contributed positively to your experience. Our team works hard to ensure that everything is spotless and comfortable for our guests.We hope to welcome you back.Best wishes,Ona Los Claveles

8/10 Good

Roger

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Property is really clean & helpful, just outside not under there control is not so clean
Stayed 8 nights in Mar 2024
Response from Ona Los Claveles on Mar 26, 2024
Hi there, Thanks for letting us know about your stay.We're thrilled to hear you found our property clean and our team helpful; it's something we take great pride in. It's a bummer, though, that the cleanliness outside wasn't up to par. While it's a bit outside our realm, we always strive to ensure our guests' experiences are top-notch, inside and out!The whole team hope we have the pleasure of seeing you again on another occasion. Kind regards,Ona Los Claveles

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness
Not enough power points , had to keep plugging/unplugging appliances to charge devices. The fridge wasn't the best, difficult to place pop/milk/water in -kept forcing retaining bar out??? Also lots of stairs which was really difficult for my wife who had mobility scooter. We had emailed them 2 weeks prior to arrival about this issue, but received no reply. That said, they did their upmost once we arrived & our property only had 17 steps, still difficult for my partner, but able to cope. Staff very friendly
Stayed 9 nights in Mar 2024
Response from Ona Los Claveles on Mar 20, 2024
Hello Daniel, Thanks for reviewing your recent stay.It's music to our ears to hear that our staff struck a chord with you and that the room cleanliness hit all the right notes with a perfect score. We're thrilled you found our team friendly and that they could assist upon your arrival. Your feedback about the power points is like an unplugged concert – we hear you loud and clear, and it's something we're jamming on to improve. The fridge layout seems to have danced out of line, and we'll look into choreographing it better. We're sorry to hear about the stairs challenge, we understand it was still a high note for your partner to reach.We hope to welcome you back.Best wishes,Ona Los Claveles

10/10 Excellent

steve

Liked: Cleanliness, room comfort
Steve. & Maggie
Best apartment Holliday we have had ticks all the boxes
Stayed 6 nights in Jan 2024
Response from Ona Los Claveles on Feb 5, 2024
Dear Steve,Thank you for this great review.It means a lot to know that you appreciated our high standards and comfortable rooms.We look forward to the pleasure of welcoming you back on many more occasions in the future. Best regards,Ona Los Claveles

10/10 Excellent

Jacqueline

Liked: Cleanliness, room comfort
Stayed 11 nights in Dec 2023
Response from Ona Los Claveles on Jan 4, 2024
Hola Jacqueline,Nos alegra que te hayas sentido a gusto en nuestras instalaciones. Nos sentimos muy contentos de comprobar a través de tus comentarios que realmente has disfrutado de una experiencia agradable y confortable en nuestro establecimiento. Fue un placer para todo nuestro equipo haber podido brindarte una estancia inolvidable.Esperamos verte de nuevo en tu próxima visita a Tenerife. ¡Hasta pronto!Ona Los Claveles

8/10 Good

Philip

Liked: Cleanliness, room comfort
Excellent reception staff 🤗👍 Great pool kept in top class condition 👍 Hotel cleaners are magnificent, very clean 👍 Rooms dated but functional and roomy 👍I would come back for sure 😊👍
Stayed 2 nights in Dec 2023
Response from Ona Los Claveles on Dec 27, 2023
Hi Philip,A big thank you for your review. We truly appreciate it!We're thrilled to hear that our reception staff made a great impression and that you found our pool in top-notch condition - it's always refreshing to know our efforts are making a splash! It's fantastic to know that our cleaning team's hard work shines through, ensuring very clean spaces for our guests. While our rooms have a classic charm, we're glad you found them functional and spacious, just like our variety of studio and apartment options promises. Your eagerness to return is the best compliment we could hope for!We hope to welcome you back for another visit. See you soon,Ona Los Claveles

10/10 Excellent

Margaret

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
My 8th visit just love location , staff, quality of accommodation
Stayed 8 nights in Nov 2023
Response from Ona Los Claveles on Nov 23, 2023
Hello Margaret, Your positive review really made our day. We appreciate it!We're thrilled to hear that you adore the location, our team, and the quality of our accommodations. It's always a pleasure to see guests returning for more stays, and we're glad that our efforts to provide a top-notch experience shine through. Your commendation on the room's cleanliness and the hotel's condition is much appreciated, and we're delighted that the amenities met your expectations.See you again soon.Take care,Ona Los Claveles

8/10 Good

Sharon

Stayed 5 nights in Oct 2023
Response from Ona Los Claveles on Oct 11, 2023
Hi there Sharon!It’s great to receive such positive feedback Thanks for taking the time to share.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all hope to see you again on your next visit.Take care,Ona Los Claveles

8/10 Good

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Overall the hotel is good value for money, clean and close to the beach. My only criticism is that outside the room I stayed in (room 89), the cleaners tended to talk quite loudly to each other first thing in the morning when cleaning outside that part of the complex, which woke me up most mornings. If you're an early riser then I guess you wouldn't find it a problem, but for me it was a little frustrating. Overall though a nice hotel.
Stayed 4 nights in Aug 2023
Response from Ona Los Claveles on Oct 2, 2023
Hi there Jennifer! We're over the moon with your brilliant review Thanks for your kind words.We're thrilled to hear that you found our hotel to be good value for money, clean, and close to the beach. We always strive to provide a comfortable and enjoyable experience for our guests. However, we're sorry to hear that the noise from our cleaning staff disrupted your mornings. We appreciate your feedback and will remind our team to be more mindful of their noise levels, especially during the early hours. Your comfort is important to us, and we'll do our best to ensure a more peaceful stay for all our guests.See you again soon.Take care,Ona Los Claveles

10/10 Excellent

Vincent

Traveled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Aug 2023
Response from Ona Los Claveles on Oct 2, 2023
Hi there Vincent! Your kind words are music to our ears Thanks for the review.It means a lot to know that you appreciated our high standards and comfortable rooms.We all hope to see you again on your next visit.Take care,Ona Los Claveles

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities
Stayed 10 nights in Aug 2023
Response from Ona Los Claveles on Oct 2, 2023
Hi there Paul! Your kind words are music to our ears Thanks for the review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Thanks again!Until next time,Ona Los Claveles

8/10 Good

Mary

Liked: Room comfort
Nostalgic visit.
Long time since we have stayed here was in our timeshare days. Apartments now dated needs a refurbishment. Staff fine food good in the bar/ restaurant. Just a chill out few days.
Stayed 3 nights in Aug 2023
Response from Ona Los Claveles on Oct 30, 2023
Hi Mary,Thanks for taking the time to share your experience at Ona Los Cristianos.We're glad to hear that you enjoyed the food at our bar/restaurant and found our team to be friendly. It's always great to welcome back guests who have stayed with us in the past! However, we appreciate your feedback on the need for refurbishment in our apartments. We're constantly working on improving our facilities, and your input helps us know where to focus our efforts. We apologize for any inconvenience this may have caused during your stay.Come back soon!Take care,Ona Los Claveles

10/10 Excellent

Stephen

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The rooms are lovely spacious and clean. Great balcony. Pool very clean and big. The staff are excellent and friendly. Pete and Stacey at the pool bar are lovely people and will take good care of you. Chef does great food and selection at pool bar
Stayed 6 nights in Jul 2023
Response from Ona Los Claveles on Nov 2, 2023
Dear Stephen,Thank you for taking the time to share your opinion with us.While we are thrilled to know that you liked our unique concept, and that your stay with us was one of comfort. Your kind words about the friendly service you received from our team are greatly appreciated.We look forward to seeing you again soon.Best regards,Ona Los Claveles

10/10 Excellent

stephen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel
Stayed 12 nights in Jun 2023
Response from Ona Los Claveles on Jul 11, 2023
Hello Stephen, Your positive review really made our day We appreciate it!We're pleased that you had a pleasant stay with us and appreciated our high standards.We'd love to welcome you back for another great stay!Cheers,Ona Los Claveles

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, room comfort
Nice hotel
Really nice hotel
Stayed 5 nights in Jun 2023
Response from Ona Los Claveles on Jul 11, 2023
Hello Paul, Your positive review really made our day We appreciate it!It means a lot to know that you appreciated our high standards and comfortable rooms.Thanks again!Until next time,Ona Los Claveles

10/10 Excellent

Alexander

Traveled with family
Liked: Cleanliness, room comfort
Nice place, really nice/helpful staff
Nice place, really nice/helpful staff.
Stayed 15 nights in Jun 2023
Response from Ona Los Claveles on Nov 8, 2023
Dear Alexander,Thank you for this positive feedback.We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay and appreciated the quality of our services.Come back again, anytime. Take care,Ona Los Claveles

10/10 Excellent

Amy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jun 2023
Response from Ona Los Claveles on Jun 26, 2023
Hi there Amy! Thanks for the review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We all hope to see you again on your next visit.Take care,Ona Los Claveles

10/10 Excellent

Marie

Liked: Cleanliness, room comfort
We will be back
Lovely apartment overlooking the pool. Pool area very clean and plenty of space for all. Excellent pool bar with good selection of food and drinks and happy hours. Close to various bars and restaurants and a short walk to the beach area.
Stayed 4 nights in May 2023
Response from Ona Los Claveles on May 31, 2023
Hi Marie, wow! Your glowing review just brightened our day. Thank you!We are pleased that you had a great stay and appreciated our strategic location.It means a lot to know that you appreciated our high standards and comfortable rooms.We look forward to the pleasure of welcoming you back. Many thanks again,Ona Los Claveles

10/10 Excellent

Vanessa

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 10 nights in Apr 2023
Response from Ona Los Claveles on May 12, 2023
Hello Vanessa,It’s kind of you to post this review of your recent visit.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again on your next stay.Best wishes,Ona Los Claveles

10/10 Excellent

brian

Liked: Cleanliness, room comfort
Excellent value beautiful apartment.
Excellent 2 level clean,modern & comfortable apartment a 10 minute walk to Los Cristianos centre . Very nice staff.
Stayed 6 nights in Apr 2023
Response from Ona Los Claveles on May 3, 2023
Hello Brian,Please accept our sincere thanks for this kind feedback.Our dedicated team always aims to give the best experience to our guests and it is rewarding to read that you had enjoyed your stay with us. Your positive feedback inspires us to continue to maintain the high standards of service we set ourselves.The entire team looks forward to seeing you again in the future.Kind regards,Ona Los Claveles

10/10 Excellent

Paul

Liked: Cleanliness, room comfort
Easter break
A week get away. Cracking little place. Great staff all round. Would visit again 100%. If the price is right possibly buy?
Stayed 7 nights in Apr 2023
Response from Ona Los Claveles on Jun 28, 2023
Hello Paul, Your positive review really made our day We appreciate it!It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.It would be great to welcome you back.All the best,Ona Los Claveles

8/10 Good

Benjamin

Liked: Cleanliness, room comfort
Comfortable stay.
Very pleasant stay for a couple and surprised it had everything you needed. Apartment with kitchenette, utensils etc. Cleaners came every couple of days to make the beds, change towels and a quick clean. The property was basic however, in a good condition and you get what you par for. This was a cheap price for the area. Reception staff were warm, approachable and offered beach/pool towels on arrival, ordered taxi's when asked and they arrived fairly quickly. A bonus is there is a bar, restaurant and small shop on site so arguably you wouldn't have to leave if that's your thing. The location is a small walk from local bars, restaurants and 10 mins from the beach. A few hills to climb but we used the electric scooters using an app for a couple of euros and you could leave near the hotel. One thing we noticed were that a lot of the properties were time share so lots of people come back annually and knew one another around the pool. Thoroughly enjoyed our stay and would come back in the future.
Stayed 8 nights in Mar 2023
Response from Ona Los Claveles on Nov 21, 2023
Hi Benjamin,You just brightened up our day with this fantastic review!We're thrilled to hear that you found our apartments comfortable and well-equipped for your needs. It's great that our reception staff made you feel welcome and were able to assist with your requests. We're also glad that you enjoyed the convenience of our on-site bar, restaurant, and shop.It's nice to know that you appreciated our location, being just a short walk from local bars, restaurants, and the beach. We hope you had fun exploring the area on electric scooters! We understand that some guests may be part of a timeshare community, but we're happy to welcome new and returning guests alike to enjoy our facilities and the beautiful surroundings.It would be great to welcome you back soon! Take care Ona Los Claveles

10/10 Excellent

Dave

Traveled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Feb 2023

8/10 Good

James

Liked: Cleanliness, room comfort
Lovely hotel apartment stay in larger apartment all the amenities close by beach restaurants
Stayed 7 nights in Feb 2023
Response from Ona Los Claveles on Nov 21, 2023
Dear guest,Thank you for sharing your feedback.We're thrilled to hear that you enjoyed your stay in our larger apartment and appreciated the close proximity to the beach and restaurants. It's great to know that our location and amenities contributed to a lovely stay for you. We're also glad that you found the room cleanliness and comfort to be satisfactory.We look forward to welcoming you back for another memorable experience.Best wishes,Ona Los Claveles

10/10 Excellent

Joanne

Stayed 5 nights in Feb 2023

10/10 Excellent

Sasa

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in Feb 2023

8/10 Good

Pauline

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Feb 2023

6/10 Okay

Mr J L

Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I’ve now visited this property and love everything about it. The apartments are excellent & the staff can’t do enough for you booked for later on this year . Thank you for another great holiday
Response from Ona Los Claveles on Nov 17, 2023
Hello Margaret, Your positive review really made our day We appreciate it!We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay and appreciated the quality of our services.We'd love to welcome you back for another great stay!Cheers,Ona Los Claveles

8/10 Good

Elizabeth

Liked: Cleanliness, room comfort
Great stay
Very clean, attractive apartments and the washing machine was a bonus! Good location.
Stayed 7 nights in Dec 2022

8/10 Good

Anthony

Liked: Cleanliness, room comfort
Was very nice place but in need of attention in places, particularly the grouting on balcony
Stayed 7 nights in Nov 2022

8/10 Good

David

Liked: Cleanliness, room comfort
Stayed 9 nights in Nov 2022

10/10 Excellent

JULIE

Stayed 5 nights in Nov 2022

10/10 Excellent

Michelle, Hadleigh

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The apartment itself was very clean and well maintained, and had everything we needed. The hotel is in a good location with bars and restaurants 5 mins walk away, and 20 mins walk to the beach. The staff were all lovely, the bar was well stocked (and their homemade burgers were delicious!). The pool area was well maintained, and the hotel itself had a quiet, family oriented atmosphere. I’d definitely recommend this place to anyone looking for a relaxing break!
Stayed 7 nights in Oct 2022
Response from Guest Experience Ona Hotels on Nov 9, 2022
Hello Michelle!We appreciate your review. Knowing that our guests have had a wonderful stay with us makes us very happy.We hope to see you here again soon!Greetings :)

10/10 Excellent

Josephine

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 10 nights in Sep 2022

8/10 Good

Lliwen

Liked: Cleanliness
Very noisy at 8am every morning with the cleaners around the complex
Stayed 7 nights in Jun 2022

8/10 Good

David

Liked: Cleanliness
Overall happy
Good
Stayed 7 nights in Apr 2022

10/10 Excellent

reginald

Liked: Cleanliness, room comfort
We have stayed here 4 times we really enjoy staying here and will hopefully look forward to going back for a 5th time would not stay anywhere else
Stayed 6 nights in Mar 2022

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, amenities
Good value spacious studio apartment. Well-equipped kitchen, free air-con, ceiling fan, TV with many UK terrestrial channel (BBC1/2, ITV, Channel 4/5). Nice well-maintained pool area, friendly helpful staff, 15 minute walk into town and beaches. Very clean.
Stayed 7 nights in Feb 2022

10/10 Excellent

Sylvia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff both in management and cleaning staff. Pool excellent with a very pleasant efficient life guard called Santiago. Bar restaurant good and afternoon music by live performers at pool bar excellent. Would not hesitate to come back here again.
Stayed 28 nights in Jan 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Nice, clean and quiet hotel
We loved the hotel, it is very pretty, very clean and well maintained, and quiet too. The rooms are small, but have everything you need for a pleasant and a comfortable stay. The staff is very friendly. We had couple of requests which were handled right away. We appreciated a lot the on-site free parking. We loved the location of the hotel too. It is not in a busy part of the city, and in less than 5mins drive you can be to the port and downtown. We would love to go back to Los Cristianos, and would book the same place without hesitation. Thank you to all the staff!
Stayed 4 nights in Dec 2021

10/10 Excellent

Marcus

Liked: Cleanliness, room comfort
Lovely place , great pool , bar staff extremely friendly, restaurant and bar food all good. Thoroughly recommend it
Stayed 7 nights in Nov 2021

8/10 Good

David

Liked: Cleanliness, room comfort
pleasant stay
Stayed before, it is a friendly place and the pool is good
Stayed 14 nights in Nov 2021

8/10 Good

Chris

Stayed 10 nights in Oct 2021

4/10 Poor

james, London England

Traveled with partner
Disliked: Cleanliness
Hello unfortunately we have a COVID 19 the uk we are in a lockdown area and can not fly also the island has stopped letting visitors good job I cancelled fit to fly test. Only letting in residents and nationals. Tried to stop the as it’s in possible to get there. Expedia came back with you cannot cancel it’s not a cancellation it’s a lockdown. And it goes around and around. They are impossible to deal with maybe that’s what they are trying for just piss you off no chance expedia
Stayed 14 nights in Jan 2021

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, room comfort
Would recommend.
Love Los Claveles, stayed there a few times. Pool area is lovely and friendly service at the pool bar. Studio apartment was good, have also stayed in a 2 bedroom and couldn't fault either. Will be back to stay again. Quite a nice walk into town not so high up as some other apartments in the area, no killer hills!!
Stayed 7 nights in Sep 2020

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 5 nights in Feb 2020

10/10 Excellent

David & Lorna D.

Liked: Cleanliness
Warm welcome. Easy central location.
Friendly staff and well maintained apartments.
Stayed 6 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not far from amenities and supermarket not to far away
Stayed 9 nights in Dec 2019

10/10 Excellent

Verified traveler

Stayed 4 nights in Dec 2019