"Our stay was bad from the time we checked in. When we initially booked, we chose two rooms with two beds each but noticed in the confirmation email showed two single bed rooms. My wife called the hotel directly and spoke with the manager, Megan, who said the reservation had been changed from two beds to single beds; (no known reason why - we did book third-party). Megan was able to change the reservation back so we had two rooms with two beds each. Upon check in a few weeks later, we were told it was two rooms with one bed each. Megan happened to be at the front desk and was assisting the front desk agent. My wife mentioned speaking with Megan in the weeks prior but Megan did not recall the conversation. Megan explained it was a busy weekend and the rooms book months in advance. She then said there were no notes in the system about a change, even though she is the one who helped us. What we found frustrating, was when Megan asked if we requested a new email confirmation after speaking with her. When we said "no" she replied with "oh, you really should ask for a new email when you make a change." This reply puts all blame on the customer. In reality, she should have emailed us after the conversation weeks prior to confirm the change. The customer should be able to trust the staff to do their job correctly. After check-in we found the following multiple issues - not enough space here for that! "
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