โBasic room but clean. Quiet. Customer service was excellent! Check-in easy. There were a couple of maintenance issues but they were resolved quickly. I would stay here again. Nice to have coffee shop/breakfast nearby.
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โThe room is very dry and hear is noisy and not warm. I could hear all the sounds from upstairs and outside of room. The window can't be opened so it is difficult to get the fresh air. For long term stay, I wouldn't recommend the hotel since the breakfast menu is never changed.โ
โStayed one night, left my brand-new coat in the room. Called the same day โ they promised to check but never got back to me. After three days, I called again and was told โnothing was found.โ Totally unacceptable and shows zero responsibility. I will never stay here again.
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โThe property was close to a lot of outdoor activities and restaurants. Aso, I like that we were able to drive to the next town over and explore some more. I just wish the beach was closer but the kids still had fun at one of the town lake.โ
"Clean and comfortable room with a beautiful view. I regret that I stayed only one night. I would definitely stay at CitizenM Hotel again in the future!"
"We had a truly wonderful stay at this hotel, which made our trip to Boston even more special.
The location is unbeatable โ just a short walk from many major attractions, and only about 10 minutes from Back Bay Station. We walked everywhere during our stay! The hotel has a cafรฉ and a Mexican restaurant on the first floor, as well as a bar in the basement. Convenience stores and Whole Foods Market are nearby, which made it easy for us to grab fruits and snacks.
The staff were incredibly kind and helpful throughout our stay. Communication was seamless and efficient โ we appreciated being able to reach them easily via text, and any requests we had were addressed promptly and thoughtfully.
Our room had a shared bathroom, but we were very impressed with how clean and well-maintained everything was. Towels were provided generously, and the shared bathroom and shower facilities were spotless. The bedding was also clean and very comfortable. Thereโs even a microwave available in the basement, which was a nice bonus.
Thanks to this hotel, our Boston trip was elevated to a whole new level. It was truly the perfect place for our family, and if we ever return to Boston, we wouldnโt hesitate to stay here again. We are deeply grateful for the warmth and dedication of the staff โ thank you for making our stay so memorable."
