Reception

Reviews of APA Hotel Hatchobori Shintomicho

3 out of 5
APA Hotel Hatchobori Shintomicho
1-17-8 Shintomi, Chuo-ku, Tokyo, Tokyo

Reviews

8.6

Excellent

Rating 10 - Excellent. 294 out of 586 reviews" "
Rating 8 - Good. 202 out of 586 reviews" "
Rating 6 - Okay. 54 out of 586 reviews" "
Rating 4 - Poor. 24 out of 586 reviews" "
Rating 2 - Terrible. 12 out of 586 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 2 nights in May 2024
Response from Yokota on May 26, 2024
Thank you very much for choosing APA Hotel Hatchobori Shintomicho. All of us at APA Hotel Hatchobori Shintomicho are very pleased to hear your high evaluation of our hotel. We will continue to make every effort to ensure that all of our guests have a pleasant stay. We look forward to serving you again.

10/10 Excellent

Andrew, McLean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small rooms - but acceptable. Would stay again.
Stayed 1 night in Mar 2024
Response from Front Desk Maruta on Apr 4, 2024
Thank you very much for staying at APA Hotel Hatchobori Shintomicho.With regard to the rooms, APA Hotel offers compact rooms while pursuing convenience and functionality based on the concept of a "new urban hotel" with high functionality, high quality, and eco-friendliness. We have also tried to create rooms with large beds so that you can do various things while staying in bed.We would appreciate your understanding.Front Desk Maruta

8/10 Good

Bradie

Stayed 1 night in Feb 2024
Response from フロント 横田 on Mar 20, 2024
この度はアパホテル〈八丁堀 新富町〉をご利用いただきまして誠にありがとうございます。お客様より高評価をいただき、スタッフ一同大変嬉しく思います。今後とも全てのお客様が快適にお過ごしいただけるよう、スタッフ一同努めて参ります。 お客様のまたのご利用を心よりお待ちしております。

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem!
Wow, this hotel is a complete gem. The facilities were clean and nice with great amenities. It felt very professional and safe, even when I came and went in the evenings. I stayed in a few other places in Japan during my trip, but next time I would select all of my bookings from this chain of hotels because I loved staying here. I liked this particular location too—it was a quiet area at night but close to several subway stops and walkable to Ginza and other places. I was very sad to travel to my next stop because my stay here was so great!
Stayed 4 nights in Feb 2024
Response from Receptionist Yokota on Feb 22, 2024
Thank you very much for using APA Hotel Hatchobori Shintomicho. We are very honored to receive so many words of praise. Regarding amenities, APA Hotel offers high-grade amenities with a focus on quality, which has been well received by many customers. We are proud that our customers were able to experience our commitment to amenities. In terms of location, our hotel is very easily accessible, 2 minutes walk from Shintomicho Station and 5 minutes walk from Hatchobori Station. However, as our customers have said, our hotel is located on a back street and is located in a quiet area where all our customers can relax and unwind. Thank you very much for looking at the very details. We will continue to strive to create hotels that will further satisfy our customers. Thank you very much for taking the time out of your busy schedule to provide us with your valuable feedback. All of our staff members look forward to your next visit. Receptionist Yokota

8/10 Good

Ritchie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A bit small. Close to Tsukiji.
Stayed 3 nights in Feb 2024
Response from Receptionist Nishimura on Feb 14, 2024
Thank you for choosing APA Hotel Hatchobori Shintomicho.We hope you enjoyed your stay at our hotel. We are very happy to hear that you had a pleasant stay with us. We appreciate you taking time out of your busy schedule to write us a message. We hope that you will have another opportunity to visit us again.

8/10 Good

Zung

Liked: Cleanliness, staff & service
A relatively clean suite, but space can be extremely cramped. The luggage holder helps a lot!
Stayed 1 night in Jan 2024
Response from Receptionist Amano on Feb 1, 2024
Thank you very much for staying at APA Hotel Hatchobori Shintomicho. We are very honored to receive such a high evaluation from our guests. We will continue to strive to provide a pleasant environment for our guests, and we hope that you will visit us again when you are in the neighborhood. Thank you very much for taking time out of your precious time to write to us. We look forward to seeing you again. Front Desk

10/10 Excellent

Elijah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly. It was close by to many local restaurants and train stations. It is also walking distance to a local laundromat which was very useful.
Stayed 14 nights in Jan 2024
Response from Receptionist Nishimura on Jan 30, 2024
Thank you for choosing APA Hotel Hatchobori Shintomicho.We hope you enjoyed your stay at our hotel. We are very happy to hear that you had a pleasant stay with us. We appreciate you taking time out of your busy schedule to write us a message. We hope that you will have another opportunity to visit us again.

10/10 Excellent

Joeann

Liked: Cleanliness
Great stay!
Stayed 3 nights in Dec 2023
Response from Front Desk Amano on Jan 14, 2024
Thank you very much for staying at APA Hotel Hatchobori Shintomicho. We are very honored to receive such a high evaluation from our guests. We will continue to strive to provide a pleasant environment for our guests, and we hope that you will visit us again when you are in the neighborhood. Thank you very much for taking time out of your precious time to write to us. We look forward to seeing you again. Front Desk Amano

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
This hotel brand its really good, has all you would need and always are very good located, so you have a metro station nearby, and the staff its very friendly and always looking to help you.
Stayed 3 nights in Jan 2024
Response from Receptionist Nishimura on Jan 10, 2024
Thank you for choosing APA Hotel Hatchobori Shintomicho.We hope you enjoyed your stay at our hotel. We are very happy to hear that you had a pleasant stay with us. We appreciate you taking time out of your busy schedule to write us a message. We hope that you will have another opportunity to visit us again.

10/10 Excellent

Jared

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Receptionist Nishimura on Jan 9, 2024
Thank you for choosing APA Hotel Hatchobori Shintomicho.We hope you enjoyed your stay at our hotel. We are very happy to hear that you had a pleasant stay with us. We appreciate you taking time out of your busy schedule to write us a message. We hope that you will have another opportunity to visit us again.

2/10 Terrible

livia

Disliked: Staff & service
The staff, while polite, don't speak English. Their breakfast and advertising are misleading, and they don't offer Western-style breakfast. They never honored our request to change the Japanese breakfast to Western and also didn't want to refund the extra we paid for 7 nights. The manager is never on site. I would choose another hotel with more flexible customer service and better accommodation. Not recommended.
Response from フロント 横田 on Dec 30, 2023
Thank you for choosing APA Hotel Hatchobori Shintomicho. However, we are very sorry for any inconvenience caused by our staff. We will take your valuable feedback into consideration for future hotel management and make every effort to improve. Thank you very much for taking time out of your busy schedule to provide us with your valuable feedback. The entire staff looks forward to serving you again. Front Desk Yokota

10/10 Excellent

Jaret

Liked: Cleanliness, staff & service, property conditions & facilities
2 night stay
Room was small but good service and clean room
Stayed 2 nights in Dec 2023
Response from フロント 眞田 on Dec 23, 2023
Thank you very much for staying at APA Hotel Hatchobori Shintomicho. We are very honored to have received such high praise from our customers.We will continue to strive to provide a pleasant environment, so we hope that you will use our hotel again when you are in the area.Thank you very much for taking your valuable time to post this comment. We look forward to seeing you again.Front Sanada

10/10 Excellent

Marissa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’re on the top floor 12th. They have the central heat on in November. True from other comments that their rooms are very warm. Glad we booked with a window. Location excellent. 3 closest metro stations, a Lawson and a 7Eleven. Would stay here again.
Stayed 8 nights in Dec 2023
Response from Receptionist Ebisawa on Dec 16, 2023
Thank you for choosing APA Hotel Hatchobori Shintomicho.We are sorry to inform you that the air conditioning in our hotel is currently set to heating, and it is not possible to change the setting for each room.We appreciate your understanding.The hotel is easily accessible from the station, and there are many convenience stores in the area.We hope you will choose our hotel again when you are in the neighborhood. Thank you very much for taking time out of your precious time to write to us.

6/10 Okay

Hailey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
I have been staying at Apa hotels most of my trip, this one’s bed has been by far the most uncomfortable. It was so hard almost felt like sleeping on the floor. The room was very hot. However, the staff provided a small ac which was lovely and worked great. So only big complaint is how uncomfortable the bed was.
Stayed 3 nights in Dec 2023
Response from Receptionist Ebisawa on Dec 16, 2023
Thank you very much for staying at APA Hotel Hatchobori Shintomicho.However, we are very sorry to hear that you were not satisfied with the comfort of the bed.Regarding the air conditioning, the entire hotel is currently set to heating, and it is not possible to change the setting for each room. We apologize for the inconvenience, and we hope you will understand.Thank you very much for taking time out of your precious time to write us. We look forward to welcoming you back to our hotel.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bang for your buck
Stayed 2 nights in Nov 2023
Response from Receptionist Nishimura on Nov 28, 2023
Thank you for choosing APA Hotel Hatchobori Shintomicho.We hope you enjoyed your stay at our hotel. We are very happy to hear that you had a pleasant stay with us. We appreciate you taking time out of your busy schedule to write us a message. We hope that you will have another opportunity to visit us again.

8/10 Good

Michael

Liked: Staff & service
There was a stain on my sheets. Everything else was great.
Stayed 6 nights in Sep 2023
Response from Receptionist Nishimura on Nov 8, 2023
Thank you for choosing APA Hotel Hatchobori Shintomicho.We hope you enjoyed your stay at our hotel. We are very happy to hear that you had a pleasant stay with us. We appreciate you taking time out of your busy schedule to write us a message. We hope that you will have another opportunity to visit us again.

10/10 Excellent

Lilie

Traveled with family
Liked: Cleanliness, amenities
Excellent.
Stayed 2 nights in Oct 2023
Response from Receptionist Nishimura on Nov 2, 2023
Thank you for choosing APA Hotel Hatchobori Shintomicho.We hope you enjoyed your stay at our hotel. We are very happy to hear that you had a pleasant stay with us. We appreciate you taking time out of your busy schedule to write us a message. We hope that you will have another opportunity to visit us again.

10/10 Excellent

Damiano

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff exceptionally clean room although small
Stayed 1 night in Oct 2023
Response from Receptionist Ikemoto on Oct 30, 2023
Thank you very much for staying at APA Hotel Hatchobori Shintomicho.We are very happy to receive your compliments regarding the staff's response. We will continue to strive to improve our services.Regarding the rooms, APA Hotel is developing a new urban hotel that is high quality, highly functional, and environmentally friendly.''Although the rooms are compact at 11 square meters, they are equipped with large beds. We strive to create rooms that allow you to do a variety of things.We hope for your understanding.Thank you very much for taking your valuable time to post this comment.We look forward to seeing you again.

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable Hotel in Convenient location
Comfortable hotel providing a clean and convenient room. Staff very friendly and helpful but hotel not designed for "tourists" so limited ability to assist visitors on city information, tours, etc.
Stayed 5 nights in Oct 2023
Response from Front desk Ikemoto on Oct 30, 2023
Thank you very much for using APA Hotel Hatchobori Shintomicho.We are glad that you were satisfied with the staff's response and the room.However, we apologize for not being able to provide any information regarding sightseeing etc.We will make every effort to review our guidance methods.Thank you very much for taking the time out of your busy schedule to post this review.We look forward to seeing you again.

8/10 Good

DANNIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is relatively small but pretty clean. Great for solo traveler.
Stayed 4 nights in Oct 2023
Response from Receptionist Nishimura on Oct 24, 2023
Thank you for choosing APA Hotel Hatchobori Shintomicho.We hope you enjoyed your stay at our hotel. We are very happy to hear that you had a pleasant stay with us. We appreciate you taking time out of your busy schedule to write us a message. We hope that you will have another opportunity to visit us again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Receptionist Nishimura on Oct 18, 2023
Thank you for choosing APA Hotel Hatchobori Shintomicho.We hope you enjoyed your stay at our hotel. We are very happy to hear that you had a pleasant stay with us. We appreciate you taking time out of your busy schedule to write us a message. We hope that you will have another opportunity to visit us again.

10/10 Excellent

Chriselle

Liked: Cleanliness, staff & service
Location/ staff was all amazing. In a quiet area
Stayed 1 night in Oct 2023
Response from Receptionist Sanada on Oct 7, 2023
Thank you very much for staying at APA Hotel Hatchobori Shintomicho. We are very honored to have received such high praise from our customers.We will continue to strive to provide a pleasant environment, so we hope that you will use our hotel again when you are in the area.Thank you very much for taking your valuable time to post this comment. We look forward to seeing you again.Front Sanada

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying Again
The room was spacious, clean, and the layout was well thought out. I had a great nightsleep and all the controls for lighting and charging ports were right next to the bed. The staff was friendly and patient, always important when travel can be anything but. It is also walking distance from a park and two different stations. I will be re-visiting here in the future.
Stayed 1 night in Sep 2023
Response from Receptionist Yokota on Oct 2, 2023
Thank you very much for using APA Hotel Hatchobori Shintomicho. We are very honored to receive your compliments regarding our guest rooms, staff service, and location. Regarding the guest rooms, as our customers have said, we have adopted a bedside central controller'' that can be operated from the bed, with an emphasis on functionality. In addition, our hotel is conveniently located, 2 minutes walk from Shintomicho Station and 5 minutes walk from Hatchobori Station. We will continue to strive to create hotels that will further satisfy our customers. All of our staff will be glad if you had a comfortable time during your stay with us. We look forward to seeing you again. Front Yokota

10/10 Excellent

Harue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
APA hotel hatchobori Shintomicho
Very convenient location and and train station is walking distance. Hotel stuff are very nice and helpful and friendly And courtesy. I will stay again next time
Stayed 6 nights in Sep 2023
Response from Receptionist Nishimura on Sep 14, 2023
Thank you for using APA Hotel 〈Hacchobori Shintomicho〉. All the staff are very happy to hear that you had a comfortable stay. Also, thank you very much for your contribution during your busy schedule. We are looking forward to seeing you again.

8/10 Good

Wing Seng

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good, especially value.
Stayed 5 nights in Aug 2023
Response from Receptionist Nishimura on Sep 6, 2023
Thank you for using APA Hotel 〈Hacchobori Shintomicho〉. All the staff are very happy to hear that you had a comfortable stay. Also, thank you very much for your contribution during your busy schedule. We are looking forward to seeing you again.

8/10 Good

James

Stayed 1 night in Aug 2023
Response from Receptionist Nishimura on Sep 12, 2023
Thank you for choosing APA Hotel Hatchobori Shintomicho.We hope you enjoyed your stay at our hotel. We are very happy to hear that you had a pleasant stay with us. We appreciate you taking time out of your busy schedule to write us a message. We hope that you will have another opportunity to visit us again.

8/10 Good

James

Stayed 4 nights in Aug 2023
Response from Receptionist Yokota on Sep 3, 2023
Thank you very much for using APA Hotel Hatchobori Shintomicho. All of our staff members are very happy to receive such a high evaluation from our customers. All of our staff will continue to strive to ensure that all our customers have a comfortable stay. We look forward to serving you again. Receptionist Yokota

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from フロント 池本 on Jul 8, 2023
この度はアパホテル〈八丁堀 新富町〉にご宿泊いただき誠にありがとうございます。高評価を頂戴でき誠に嬉しく思います。引き続き全てのお客様にご満足いただけるホテルを目指し、サービス向上に努めて参りますのでまた当館をご利用の機会がありましたら幸いでございます。この度はお忙しい中ご投稿をいただきまして誠にありがとうございました。お客様のまたのご来館をおまちしております。フロント 池本

8/10 Good

Lyndia

Liked: Cleanliness, property conditions & facilities
The room was very small, but efficient as well as the bathroom. We initially had trouble turning on the lights and were unable to communicate with the staff at the front desk. The staff were helpful, but the communication barrier was there. The location was convenient as there were several subway lines nearby, and I restaurant next door. My traveling companion, and I had trouble locating the hotel when traveling via taxi. There were several hotels with a similar name that the taxi driver mistook as ours.
Stayed 3 nights in May 2023
Response from フロント 横田 on May 30, 2023
Thank you very much for choosing APA Hotel Hatchobori Shintomicho. It is a great honor for us to receive your compliments on our location and guest rooms. Our single and double rooms are compact, with a floor space of approximately 11 square meters. We have designed our guest rooms with functionality, quality, and environment in mind, with amenities that focus on texture, switches and power outlets concentrated under the pillow, and an original egg-shaped bathtub, all based on the concept of a new urban hotel. In addition, as you mentioned, there are several convenience stores and restaurants around the hotel, and it is very conveniently located just a 2-minute walk from Shintomicho Station and a 5-minute walk from Hatchobori Station. Thank you very much for taking time out of your busy schedule to give us your valuable feedback. All of us at the hotel look forward to serving you again. Front Desk Yokota

8/10 Good

Seita

Stayed 2 nights in May 2023
Response from フロント 横田 on Jun 8, 2023
この度はアパホテル〈八丁堀 新富町〉をご利用いただきまして誠にありがとうございます。お客様より高評価をいただけ、スタッフ一同大変嬉しく思います。 今後とも全てのお客様が快適にお過ごしいただけるよう、スタッフ一同努めて参ります。 お客様のまたのご利用を心よりお待ちしております。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
APA Hatchobori
Good hotel. Convenient location. Clean, efficient but of course japanese size room
Stayed 3 nights in May 2023
Response from Receptionist Nishimura on May 17, 2023
Thank you very much for choosing APA Hotel Hatchobori Shintomicho. We are very pleased to receive your compliments on our staff's service. However, we are very sorry to hear that the cleaning of the room caused you some discomfort. In order to prevent similar incidents from occurring in the future, we will strengthen our cleaning and front desk staff's checks of guest rooms to prevent recurrence and make improvements. We will take your valuable feedback into consideration for future hotel management and make every effort to improve. Thank you very much for taking time out of your busy schedule to provide us with your valuable feedback. We look forward to welcoming you back to our hotel again.

8/10 Good

Lyndia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Receptionist Nishimura on May 17, 2023
Thank you very much for choosing APA Hotel Hatchobori Shintomicho. We are very pleased to receive your compliments on our staff's service. However, we are very sorry to hear that the cleaning of the room caused you some discomfort. In order to prevent similar incidents from occurring in the future, we will strengthen our cleaning and front desk staff's checks of guest rooms to prevent recurrence and make improvements. We will take your valuable feedback into consideration for future hotel management and make every effort to improve. Thank you very much for taking time out of your busy schedule to provide us with your valuable feedback. We look forward to welcoming you back to our hotel again.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from フロント 西村 on May 12, 2023
この度はアパホテル〈八丁堀 新富町〉をご利用いただき誠にありがとうございます。お客様より高評価をいただけ、スタッフ一同大変嬉しく思います。今後もより良いサービスの向上に努めてまいります。この度は貴重なお時間を割いてのご投稿、誠にありがとうございました。お客様のまたのご利用を心よりお待ちしております。

8/10 Good

Susan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place with a beautiful onsen and friendly staff. If you are carrying luggage on foot know that while it is close to the station, it is up an uphill climb.
Stayed 2 nights in Apr 2023
Response from Receptionist Nishimura on May 1, 2023
Thank you very much for choosing APA Hotel Hatchobori Shintomicho. We are glad to hear that you were satisfied with your stay at our hotel. Our hotel is a 5-minute walk from Hatchobori Station, a 2-minute walk from Shintomicho Station, and within walking distance from Tokyo Station and Ginza Station, which has been well received by many of our guests. Your kind words are an encouragement to our staff. Thank you very much for taking time out of your precious time to write to us. We hope you will visit our hotel again when you come to Tokyo.

10/10 Excellent

Vincente

Traveled with family
Liked: Cleanliness, staff & service
Clean excellent staff
Stayed 5 nights in Apr 2023
Response from フロント 横田 on Apr 27, 2023
Thank you for using APA Hotel 〈Hacchobori Shintomicho〉. All the staff are very happy to receive a high evaluation from our customers. We will continue to strive to create a hotel that will further satisfy our customers. We are looking forward to seeing you again. Front Yokota

10/10 Excellent

CECILIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Receptionist Ikemoto on Mar 29, 2023
Thank you for staying at APA Hotel Hatchobori Shintomicho.We are very pleased to receive your high evaluation.We will continue to make efforts to improve our hotel to satisfy our guests, and we hope you will visit us again when you come back to Tokyo.Thank you very much for your valuable contribution.We look forward to welcoming you again.Receptionist Ikemoto

2/10 Terrible

An

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Receptionist Nishimura on Apr 3, 2023
hank you for staying at APA Hotel 〈HATCHOBORI SHINTOMICHO〉. We apologize for the inadequate cleaning of the air conditioner in the guest room. We will thoroughly clean the room so that the same thing will not happen in the future, and strengthen the confirmation by the front desk staff. Thank you for your valuable feedback.

10/10 Excellent

Jenny, San Jose

Liked: Staff & service, amenities, property conditions & facilities
Nice and convenient place to stay. Highly recommended.
Stayed 8 nights in Feb 2023
Response from Receptionist Nishimura on Mar 13, 2023
Thank you very much for staying at APA Hotel Hatchobori Shintomicho.We are very pleased to receive your compliments.Our hotel is located in a relatively quiet area, but with excellent access to the city center.We will continue to strive to create an even more comfortable environment, and we hope you will have another opportunity to stay at our hotel.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was small but had everything that I needed. Lots of attractions like the big malls in Ginza, Tsukiji market, Hamiriku gardens and Tokyo station were walkable in 20 minutes or under. Also convenient to get to Disney. It was a quiet and pleasant 4 night stay.
Response from Receptionist Ebisawa on Feb 20, 2023
Thank you very much for staying at APA Hotel Hatchobori Shintomicho.We are very pleased to receive your compliments.Our hotel is located in a relatively quiet area, but with excellent access to the city center.We will continue to strive to create an even more comfortable environment, and we hope you will have another opportunity to stay at our hotel.

6/10 Okay

Maurice

Liked: Staff & service
Disliked: Cleanliness
The staff were courteous. Unfortunately the room smelled moldy after being closed up for a while. I don't think the hallway floors had seen a crevice tool on the vacuum for a long time. Not a favorable impression.
Stayed 19 nights in Jan 2023
Response from Receptionist Nishimura on Jan 26, 2023
hank you for staying at APA Hotel 〈HATCHOBORI SHINTOMICHO〉. We apologize for the inadequate cleaning of the air conditioner in the guest room. We will thoroughly clean the room so that the same thing will not happen in the future, and strengthen the confirmation by the front desk staff. Thank you for your valuable feedback.

10/10 Excellent

Lu

Stayed 2 nights in Dec 2022

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lots of local dining options, not too many tourists
Stayed 1 night in Dec 2022
Response from フロント 鈴木 on Dec 13, 2022
Thank you very much for staying at APA HOTEL Hatchobori Shintomicho.We hope you had a good time during your stay with us.We are truly honored that you praised our location.This is a relatively quiet place in Tokyo, with few people, so it is the best place for you to relax.We hope you will choose our hotel again when you visit Tokyo.We look forward to seeing you again.Front Desk / Suzuki

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from フロント 横田 on Nov 30, 2022
この度はアパホテル〈八丁堀 新富町〉をご利用いただき誠にありがとうございます。お客様より高評価をいただけ、スタッフ一同大変嬉しく思います。今後もより良いサービスの向上に努めてまいります。この度は貴重なお時間を割いてのご投稿、誠にありがとうございました。お客様のまたのご利用を心よりお待ちしております。

8/10 Good

Hiromi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅からも近く便利だった。
Stayed 5 nights in Aug 2022
Response from フロント 蛯沢 on Aug 25, 2022
この度はアパホテル〈八丁堀 新富町〉をご利用いただき誠にありがとうございます。「駅から近く便利」とのお言葉を頂戴でき、大変嬉しく思います。今後も全てのお客様に快適にお過ごしいただける環境づくりに努めてまいりますので、またお近くにお立ち寄りの際は、是非当館をご利用いただけますと幸いでございます。この度は貴重なお時間を割いてのご投稿、誠にありがとうございました。お客様のまたのご来館を心よりお待ちしております。

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location within easy walking distance of Ginza. APA hotels are always clean, well run and the staff are excellent with a good understanding of English. Recommended for international visitors.
Stayed 5 nights in Jun 2022
Response from receptionist Nishimura on Jun 20, 2022
Greetings from APA HOTEL〈HATCHOBORI SHINTOMICHO〉. Thank you very much for staying with us here APA HOTEL〈HATCHOBORI SHINTOMICHO〉and taking your time to write your experience. We are really delighted that you found our hotel to be comfortable. We are extremely sorry that we let you down and did not meet your expectations. APA has three major concepts which are ‘high quality’ ‘high function’ ‘eco-friendly’, what we call ‘New Urban Style Hotel’. Although rooms are compact, there are high-quality equipments in each room such as big screen LCD TV, original wide bed ‘Cloud fit’ and high grade amenities: toothbrush and razor. They make guest’s stay comfortable. We take your review seriously and will share it with our team members. It would be a great pleasure to welcoming you back soon and many thanks again for your kind review.

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area of Tokyo. Clean location. Very polite staff.
Stayed 1 night in Dec 2021
Response from 渡邊 on Dec 11, 2021
Thank you for staying with us here at APA HOTEL〈HATCHOBORI SHINTOMICHO〉. The hotel is in a quiet location. Thank you for your compliment to the front desk staff. I am very honored. We will endeavor to provide a comfortable environment for our customers. Thank you for your kind review. We certainly hope to see you again. Watanabe

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from フロント 森 on Nov 1, 2021
この度はアパホテル〈八丁堀 新富町〉をご利用頂きまして誠にありがとうございます。 また、お忙しい中お客様に評価頂けましたこと重ねて御礼申し上げます。 お客様にはご滞在中ご満足して頂けましたようで大変光栄でございます。 これに尽きることなく、今後とも選ばれるホテルを目指してスタッフ一同邁進して参ります。

2/10 Terrible

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness
I guees the Ac was so dirty that I needed to sleep with the smell of the sweat. Pls it’s was so humid that day.
Stayed 1 night in Aug 2021
Response from 渡邊 on Aug 14, 2021
Thank you for staying at APA Hotel 〈HATCHOBORI SHINTOMICHO〉. We apologize for the inadequate cleaning of the air conditioner in the guest room. We will thoroughly clean the room so that the same thing will not happen in the future, and strengthen the confirmation by the front desk staff. Thank you for your valuable feedback. clerk Watanabe

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2020
Response from フロント 中里 on Aug 9, 2020
この度は、アパホテル〈八丁堀 新富町〉にご宿泊頂きまして、誠にありがとうございます。 また、ご宿泊に関する高い評価を頂き重ねてお礼申し上げます。お客様のまたのご利用を心よりお待ちしております。

8/10 Good

Arlington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2020
Response from フロント 松苗 on Apr 4, 2020
この度は、アパホテル〈八丁堀 新富町〉にご宿泊頂き、誠にありがとうございます。お忙しい中でのご投稿、重ねてお礼申し上げます。お客様のまたのご来館を心よりお待ちしております。