Dear valued guest, Warm greetings from Mandarin Oriental, Tokyo! Thank you very much for taking the time to rate your recent experience with us. We are absolutely thrilled to receive such high scores in all aspects of your stay. Your positive rating reaffirms that we are moving in the right direction, and it motivates our entire team to continue striving for excellence.Once again, thank you very much for your feedback and we look forward to the opportunity of welcoming you back to Mandarin Oriental, Tokyo in the future. Should you ever require any assistance or have further feedback or suggestions to share, please don't hesitate to reach out to us.Yours sincerely, Mandarin Oriental, Tokyo

Dear Dohoe sama, Warm greetings from Mandarin Oriental, Tokyo! Thank you very much for taking the time to rate your recent experience with us. We are absolutely thrilled to receive such high scores in all aspects of your stay. Your positive rating reaffirms that we are moving in the right direction, and it motivates our entire team to continue striving for excellence.Once again, thank you very much for your feedback and we look forward to the opportunity of welcoming you back to Mandarin Oriental, Tokyo in the future. Yours sincerely,

Dear sunyoung sama, Warm greetings from Mandarin Oriental, Tokyo! Thank you very much for taking the time to rate your recent experience with us. We are absolutely thrilled to receive such high scores in all aspects of your stay. Your positive rating reaffirms that we are moving in the right direction, and it motivates our entire team to continue striving for excellence.Once again, thank you very much for your feedback and we look forward to the opportunity of welcoming you back to Mandarin Oriental, Tokyo in the future. Should you ever require any assistance or have further feedback or suggestions to share, please don't hesitate to reach out to us.Warm regards,

Dear Jihye sama, On behalf of the entire team at Mandarin Oriental, Tokyo, I would like to extend our sincere appreciation for choosing to stay with us. Thank you very much for taking the time to share your feedback following your recent stay.We are absolutely thrilled to receive such high scores in all aspects of your stay. It is our utmost commitment to provide exceptional service and create memorable experiences for our valued guests like yourself.Once again, thank you for choosing Mandarin Oriental, Tokyo, as your preferred accommodation. Should your travels bring you back to Japan in the future, please do not hesitate to contact us. We would be delighted to welcome you once again and provide you with another exceptional stay.Yours faithfully,Mandarin Oriental, Tokyo

Dear Jung Hyun sama, On behalf of the entire team at Mandarin Oriental, Tokyo, I would like to extend our sincere appreciation for choosing to stay with us. Thank you very much for taking the time to share your feedback following your recent stay.We are absolutely thrilled to receive such high scores in all aspects of your stay. It is our utmost commitment to provide exceptional service and create memorable experiences for our valued guests like yourself.Once again, thank you for choosing Mandarin Oriental, Tokyo, as your preferred accommodation. Should your travels bring you back to Japan in the future, please do not hesitate to contact us. We would be delighted to welcome you once again and provide you with another exceptional stay.Yours faithfully,

Dear valued guest, Thank you very much for choosing to stay at Mandarin Oriental, Tokyo. We are thrilled to receive such high scores in all aspects of your stay. We are pleased to learn that we were able to contribute to making your trip an enjoyable one. Please do not hesitate to contact us in the event that your travels bring you to Japan again. Yours faithfully, Yoshihito Kaseda Hotel Manager

Dear HYE KYUNGThank you for taking the time to share your high scored review following your recent experience at Mandarin Oriental, Tokyo.We are delighted to learn that you had a pleasant experience. We are glad that we were able to contribute in making your trip an enjoyable one. We look forward to the pleasure of welcoming you back to the hotel for another memorable experience.Yours sincerely,

Dear HYE KYUNGThank you for taking the time to share your high scored review following your recent experience at Mandarin Oriental, Tokyo.We are delighted to learn that you had a pleasant experience. We are glad that we were able to contribute in making your trip an enjoyable one. We look forward to the pleasure of welcoming you back to the hotel for another memorable experience.Yours sincerely,

Dear Valued Guest Thank you for taking the time to share your review following your recent stay at Mandarin Oriental, Tokyo. We were very concerned to learn of your feedback and would like to sincerely apologise for the service shortfalls you have encountered during your stay. We look forward to yet another opportunity of welcoming you back, and if we can be of any assistance, please do let us know. Yours sincerely, Social Media Communications Mandarin Oriental, Tokyo

Dear Valued guest Thank you for taking the time to share your review following your recent stay at Mandarin Oriental, Tokyo. We look forward to the pleasure of welcoming you back to the hotel for another memorable stay. Yours sincerely, Social Media Communications Mandarin Oriental, Tokyo

Dear valued guest, On behalf of the entire team at Mandarin Oriental, Tokyo, I would like to extend our sincere appreciation for choosing to stay with us. Thank you very much for taking the time to share your feedback following your recent stay.We are absolutely thrilled to receive such high scores in all aspects of your stay. It is our utmost commitment to provide exceptional service and create memorable experiences for our valued guests like yourself.Once again, thank you for choosing Mandarin Oriental, Tokyo, as your preferred accommodation. Should your travels bring you back to Japan in the future, please do not hesitate to contact us. We would be delighted to welcome you once again and provide you with another exceptional stay.Yours faithfully,

Dear Mr. Sergei, Thank you so much for your wonderful feedback! We are thrilled to hear that you enjoyed our superb location, stunning views from the 30th floor, and the wide array of amenities available to you during your stay. We're delighted that you found the breakfast options fantastic and appreciated the convenience of being within walking distance to the amazing restaurants and shopping in Ginza.Providing exceptional service is our top priority, and we are thrilled that you found our service to be second to none. It would be our pleasure to welcome you back for another unforgettable stay. Please do not hesitate to reach out if there is anything we can do to make your next visit even more enjoyable. We look forward to your return!Yours sincerely,

Yohei 様過日は、マンダリン オリエンタル 東京へのご宿泊を賜り、ありがとうございました。また、大変な高評価を賜り、心よりお礼申し上げます。頂きましたお言葉を励みに、より一層の発展と皆様方のご厚情にお応えすべく、スタッフ一同決意を新たに努めていく所存でございます。Yohei様におかれましては、何とぞ倍旧のご指導ご鞭撻を賜りますようお願い申しあげます。 マンダリン オリエンタル 東京では、すべてのお客様に丁寧かつ的確な応対と温もりを感じていただけるおもてなしをご提供できますよう、日々精進して参る所存でございます。Yohei様のまたのご来館を、スタッフ一同心よりお待ち申し上げております。

Dear valued guestWarm greetings from Mandarin Oriental, Tokyo! Thank you very much for taking the time to rate your recent experience with us. We are absolutely thrilled to receive such high scores in all aspects of your stay. Your positive rating reaffirms that we are moving in the right direction, and it motivates our entire team to continue striving for excellence.Once again, thank you very much for your feedback and we look forward to the opportunity of welcoming you back to Mandarin Oriental, Tokyo in the future. Should you ever require any assistance or have further feedback or suggestions to share, please don't hesitate to reach out to us.Yours sincerely, Mandarin Oriental, Tokyo

Dear Antonette sama, Warm greetings from Mandarin Oriental, Tokyo! Thank you very much for taking the time to rate your recent experience with us. We are absolutely thrilled to receive such high scores in all aspects of your stay. Your positive rating reaffirms that we are moving in the right direction, and it motivates our entire team to continue striving for excellence.Once again, thank you very much for your feedback and we look forward to the opportunity of welcoming you back to Mandarin Oriental, Tokyo in the future. Yours sincerely,

Dear Michael sama, Warm greetings from Mandarin Oriental, Tokyo! Thank you very much for taking the time to rate your recent experience with us. We are absolutely thrilled to receive such high scores in all aspects of your stay. Your positive rating reaffirms that we are moving in the right direction, and it motivates our entire team to continue striving for excellence.Once again, thank you very much for your feedback and we look forward to the opportunity of welcoming you back to Mandarin Oriental, Tokyo in the future. Yours sincerely,

Dear Wang Fung sama, Warm greetings from Mandarin Oriental, Tokyo! Thank you very much for taking the time to rate your recent experience with us. We are absolutely thrilled to receive such high scores in all aspects of your stay. Your positive rating reaffirms that we are moving in the right direction, and it motivates our entire team to continue striving for excellence.Once again, thank you very much for your feedback and we look forward to the opportunity of welcoming you back to Mandarin Oriental, Tokyo in the future. Yours sincerely

Dear Tomoko 様過日は、マンダリン オリエンタル 東京へのご宿泊を賜り、ありがとうございました。また、大変な高評価を賜り、心よりお礼申し上げます。頂きましたお言葉を励みに、より一層の発展と皆様方のご厚情にお応えすべく、スタッフ一同決意を新たに努めていく所存でございます。Tomoko 様におかれましては、何とぞ倍旧のご指導ご鞭撻を賜りますようお願い申しあげます。 マンダリン オリエンタル 東京では、すべてのお客様に丁寧かつ的確な応対と温もりを感じていただけるおもてなしをご提供できますよう、日々精進して参る所存でございます。Tomoko様のまたのご来館を、スタッフ一同心よりお待ち申し上げております。

Dear Elpidio sama, On behalf of the entire team at Mandarin Oriental, Tokyo, I would like to extend our sincere appreciation for choosing to stay with us. Thank you very much for taking the time to share your feedback following your recent stay.We are absolutely thrilled to receive such high scores in all aspects of your stay. It is our utmost commitment to provide exceptional service and create memorable experiences for our valued guests like yourself.Once again, thank you for choosing Mandarin Oriental, Tokyo, as your preferred accommodation. Should your travels bring you back to Japan in the future, please do not hesitate to contact us. We would be delighted to welcome you once again and provide you with another exceptional stay.Yours faithfully,Mandarin Oriental, Tokyo

Takehiko 様過日は、マンダリン オリエンタル 東京へのご宿泊を賜り、ありがとうございました。また、大変な高評価を賜り、心よりお礼申し上げます。頂きましたお言葉を励みに、より一層の発展と皆様方のご厚情にお応えすべく、スタッフ一同決意を新たに努めていく所存でございます。Takehiko 様のまたのご来館を、スタッフ一同心よりお待ち申し上げております。

Dear Valued guest, On behalf of the entire team at Mandarin Oriental, Tokyo, I would like to extend our sincere appreciation for choosing to stay with us. Thank you very much for taking the time to share your feedback following your recent stay.We are absolutely thrilled to receive such high scores in all aspects of your stay. It is our utmost commitment to provide exceptional service and create memorable experiences for our valued guests like yourself.Once again, thank you for choosing Mandarin Oriental, Tokyo, as your preferred accommodation. Should your travels bring you back to Japan in the future, please do not hesitate to contact us. We would be delighted to welcome you once again and provide you with another exceptional stay.Yours faithfully,Yoshihito KasedaHotel ManagerMandarin Oriental, Tokyo

Dear Mr. Toshiyuki, On behalf of the entire team at Mandarin Oriental, Tokyo, I would like to extend our sincere appreciation for choosing to stay with us. Thank you very much for taking the time to share your feedback following your recent stay.We are absolutely thrilled to receive such high scores in all aspects of your stay. It is our utmost commitment to provide exceptional service and create memorable experiences for our valued guests like yourself.Once again, thank you for choosing Mandarin Oriental, Tokyo, as your preferred accommodation. Should your travels bring you back to Japan in the future, please do not hesitate to contact us. We would be delighted to welcome you once again and provide you with another exceptional stay.Yours faithfully,Yoshihito KasedaHotel ManagerMandarin Oriental, Tokyo

Dear Ms. Susan, On behalf of the entire team at Mandarin Oriental, Tokyo, I would like to extend our sincere appreciation for choosing to stay with us. Thank you very much for taking the time to share your feedback following your recent stay.We are absolutely thrilled to receive such high scores in all aspects of your stay. It is our utmost commitment to provide exceptional service and create memorable experiences for our valued guests like yourself.Once again, thank you for choosing Mandarin Oriental, Tokyo, as your preferred accommodation. Should your travels bring you back to Japan in the future, please do not hesitate to contact us. We would be delighted to welcome you once again and provide you with another exceptional stay.Yours faithfully,Mandarin Oriental, Tokyo

Dear valued guest, On behalf of the entire team at Mandarin Oriental, Tokyo, I would like to extend our sincere appreciation for choosing to stay with us. Thank you very much for taking the time to share your feedback following your recent stay.We are absolutely thrilled to receive such high scores in all aspects of your stay. It is our utmost commitment to provide exceptional service and create memorable experiences for our valued guests like yourself.Once again, thank you for choosing Mandarin Oriental, Tokyo, as your preferred accommodation. Should your travels bring you back to Japan in the future, please do not hesitate to contact us. We would be delighted to welcome you once again and provide you with another exceptional stay.Yours faithfully,Mandarin Oriental, Tokyo

Dear Mr. David sama, Warm greetings from Mandarin Oriental, Tokyo! We would like to express our sincere gratitude for selecting our hotel for your recent visit to Tokyo, as well as for taking the time to share your positive experience. We are absolutely delighted to learn that your stay with us was enjoyable and that our team provided you with exceptional service. Exceeding our guests' expectations is always our primary goal, and we are thrilled to have accomplished this during your stay. Your kind words and feedback are truly appreciated, and we will make sure to share them with our entire team. Thank you once again for choosing Mandarin Oriental, Tokyo, as your preferred accommodation, and please feel free to reach out to us should your future travels bring you back to Japan.Warm regards,

Dear valued guest, On behalf of the entire team at Mandarin Oriental, Tokyo, I would like to extend our sincere appreciation for choosing to stay with us. Thank you very much for taking the time to share your feedback following your recent stay.We are absolutely thrilled to receive such high scores in all aspects of your stay. It is our utmost commitment to provide exceptional service and create memorable experiences for our valued guests like yourself.Once again, thank you for choosing Mandarin Oriental, Tokyo, as your preferred accommodation. Should your travels bring you back to Japan in the future, please do not hesitate to contact us. We would be delighted to welcome you once again and provide you with another exceptional stay.Yours faithfully,Mandarin Oriental, Tokyo

Dear Peter sama, Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you had an excellent experience during your stay at our hotel.We're thrilled to know that you enjoyed our prime location, stunning views, and the exceptional service provided by our staff. Your kind words are a true testament to our team's dedication to creating memorable stays for our valued guests.It's also fantastic to hear that you found our sushi restaurant to be one of the best ones in Tokyo. We take great pride in offering exceptional dining experiences, and your appreciation is highly motivating for us.Once again, thank you for choosing to stay with us and for sharing your positive impressions. We look forward to welcoming you back in the future, and if there's anything more we can do to enhance your next visit, please don't hesitate to let us know.Warm regards,Mandarin Oriental, Tokyo

Dear Mya sama, Thank you so much for sharing your recent experience at Mandarin Oriental, Tokyo. We're truly delighted to hear that your stay with us was nothing short of exceptional, from the moment you arrived until your departure.Your kind words about our warm and friendly staff, seamless check-in process, and helpful reception team are greatly appreciated. We take pride in creating a welcoming and elegant atmosphere for our guests, and it's wonderful to know that you felt that during your visit.We're thrilled to hear that you enjoyed your room's spaciousness, tasteful decor, and cleanliness. Providing a comfortable and well-appointed space for our guests is a top priority, and it's fantastic to hear that we met your expectations.Thank you once again for choosing to stay at Mandarin Oriental, Tokyo, and for taking the time to share your glowing review. We can't wait to have the pleasure of welcoming you back for another outstanding stay. If there's anything specific you'd like to experience or any special requests you have for your next visit, please feel free to let us know.Warm regards,Mandarin Oriental, Tokyo

Dear whitney sama, On behalf of the entire team at Mandarin Oriental, Tokyo, I would like to extend our sincere appreciation for choosing to stay with us. Thank you very much for taking the time to share your feedback following your recent stay.We are absolutely thrilled to receive such high scores in all aspects of your stay. It is our utmost commitment to provide exceptional service and create memorable experiences for our valued guests like yourself.Once again, thank you for choosing Mandarin Oriental, Tokyo, as your preferred accommodation. Should your travels bring you back to Japan in the future, please do not hesitate to contact us. We would be delighted to welcome you once again and provide you with another exceptional stay.Yours faithfully,Mandarin Oriental, Tokyo

Dear Ms. Karen, We are pleased to hear that you had an excellent experience with our staff and enjoyed the restaurants during your stay. Thank you for your kind words! We look forward to welcoming you back for another wonderful visit. If you have any specific preferences or requests for your next stay, please feel free to let us know, and we'll do our best to make your return even more enjoyable. We look forward to welcoming you back to Mandarin Oriental, Tokyo in the future!Yours faithfully,

Dear Burhan sama, Thank you very much for taking the time to complete our survey and for your perfect 10 out of 10 rating! We are absolutely thrilled to hear that you had such an outstanding experience during your stay at Mandarin Oriental, Tokyo. Our team works diligently to provide exceptional service and create memorable moments for our guests, and your feedback reaffirms our commitment to excellence. If there's anything specific you'd like to share about your stay or if you have any suggestions for how we can make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the near future and exceeding your expectations once again. Yours sincerely,

お客様へ過日は、マンダリン オリエンタル 東京へのご宿泊を賜り、ありがとうございました。また、大変な高評価を賜り、心よりお礼申し上げます。頂きましたお言葉を励みに、より一層の発展と皆様方のご厚情にお応えすべく、スタッフ一同決意を新たに努めていく所存でございます。お客様におかれましては、何とぞ倍旧のご指導ご鞭撻を賜りますようお願い申しあげます。 マンダリン オリエンタル 東京では、すべてのお客様に丁寧かつ的確な応対と温もりを感じていただけるおもてなしをご提供できますよう、日々精進して参る所存でございます。またのご来館を、スタッフ一同心よりお待ち申し上げております。

Yuko 様過日は、マンダリン オリエンタル 東京へのご宿泊を賜り、ありがとうございました。また、大変な高評価を賜り、心よりお礼申し上げます。頂きましたお言葉を励みに、より一層の発展と皆様方のご厚情にお応えすべく、スタッフ一同決意を新たに努めていく所存でございます。Yuko様におかれましては、何とぞ倍旧のご指導ご鞭撻を賜りますようお願い申しあげます。 マンダリン オリエンタル 東京では、すべてのお客様に丁寧かつ的確な応対と温もりを感じていただけるおもてなしをご提供できますよう、日々精進して参る所存でございます。Yuko様のまたのご来館を、スタッフ一同心よりお待ち申し上げております。加勢田愉士ホテルマネージャー

Dear valued guest, On behalf of the entire team at Mandarin Oriental, Tokyo, I would like to extend our sincere appreciation for choosing to stay with us. Thank you very much for taking the time to share your feedback following your recent stay. We are absolutely thrilled to receive such high scores in all aspects of your stay. It is our utmost commitment to provide exceptional service and create memorable experiences for our valued guests like yourself. Once again, thank you for choosing Mandarin Oriental, Tokyo, as your preferred accommodation. Should your travels bring you back to Japan in the future, please do not hesitate to contact us. We would be delighted to welcome you once again and provide you with another exceptional stay. Yours faithfully, Yoshihito Kaseda Hotel Manager Mandarin Oriental, Tokyo

お客様へ過日は、マンダリン オリエンタル 東京へのご宿泊を賜り、ありがとうございました。また、数々の貴重なご意見をお送りくださり、心よりお礼申し上げます。tomoo様に弊ホテルでのご滞在をお愉しみいただけたご様子、大変嬉しく拝読いたしました。頂きましたお言葉を励みに、より一層の発展と皆様方のご厚情にお応えすべく、スタッフ一同決意を新たに努めていく所存でございます。tomoo様におかれましては、何とぞ倍旧のご指導ご鞭撻を賜りますようお願い申しあげます。 私どもマンダリン オリエンタル 東京は今後とも日本を代表するホテルを目指し、日々、改善と努力を積み重ねて参る所存でございます。今後も皆様のご愛顧にお答え出来ます様、日々の研鑽に精誠を尽くして参りますので、tomoo様におかれましては、何卒変わらぬご愛顧の程、お願い申しあげます。tomoo様のまたのご来館を、スタッフ一同心よりお待ち申し上げております。マンダリン オリエンタル 東京

Dear Ramin sama On behalf of the entire team at Mandarin Oriental, Tokyo, I would like to extend our sincere appreciation for choosing to stay with us. Thank you very much for taking the time to share your feedback following your recent stay.We are absolutely thrilled to receive such high scores in all aspects of your stay. It is our utmost commitment to provide exceptional service and create memorable experiences for our valued guests like yourself.Once again, thank you for choosing Mandarin Oriental, Tokyo, as your preferred accommodation. Should your travels bring you back to Japan in the future, please do not hesitate to contact us. We would be delighted to welcome you once again and provide you with another exceptional stay.Yours faithfully,

Dear Ms. Tingfei, Thank you for taking the time to share your feedback with us. We truly value your valuable insights as they play a crucial role in identifying areas where we can enhance our services and elevate our guests' experience.We are delighted to learn that you found our hotel's location convenient and enjoyed the superb view. However, we sincerely apologize for any aspects of our service that fell short of your expectations. Your comments about the concierge handling and the need for improvement in the staff's level of English have been taken seriously, and we will address these matters with our team to ensure more seamless and efficient service in the future.Regarding the amenities in the room, we apologize for the inconvenience you experienced. To ensure a more comfortable stay for you in the future, we have taken note of your feedback and will ensure that portable shower amenity bottles are provided in the bathtub area.Furthermore, we have also noted your valuable comment about our TV channel. The reason our TV is not a smart TV is to prioritize our guests' privacy and security, preventing the carrying over of previous guests' login information to the next user. However, we understand your interest in online-based programs, and to enjoy such content on the TV, we recommend using the mirroring function on your mobile device. Our housekeeping staff will be more than happy to assist you with this setup or any other inquiries during your stay.Your comment about the theme of the room is greatly appreciated, and we understand the importance of reflecting the local culture and heritage in our hotel's design. We will carefully consider your feedback as we continue to enhance our rooms to provide a more distinctively Japanese experience for our valued guests.Once again, we thank you for your valuable feedback, and we apologize for any inconvenience you encountered during your stay. Your satisfaction is our utmost priority, and we are fully committed to making the necessary improvements to create a more enjoyable and memorable experience for you on your next visit.We hope to have the privilege of welcoming you back to our hotel and exceeding your expectations in the future.Yours sincerely,

Masamitsu様へ過日は、マンダリン オリエンタル 東京へのご宿泊を賜り、ありがとうございました。また、大変な高評価を賜り、心よりお礼申し上げます。頂きましたお言葉を励みに、より一層の発展と皆様方のご厚情にお応えすべく、スタッフ一同決意を新たに努めていく所存でございます。お客様におかれましては、何とぞ倍旧のご指導ご鞭撻を賜りますようお願い申しあげます。 またのご来館を、スタッフ一同心よりお待ち申し上げております。

Dear Ms. Sofia, Greetings from Mandarin Oriental, Tokyo! We would like to express our sincere gratitude for selecting our hotel for your recent visit to Tokyo, as well as for taking the time to share your positive experience. We are absolutely delighted to learn that your stay with us was enjoyable and that our team provided you with exceptional service. Exceeding our guests' expectations is always our primary goal, and we are thrilled to have accomplished this during your stay. Your kind words and feedback are truly appreciated, and we will make sure to share them with our entire team. Thank you once again for choosing Mandarin Oriental, Tokyo, as your preferred accommodation, and please feel free to reach out to us should your future travels bring you back to Japan.Warm regards,Yoshihito KasedaHotel Manager

渡辺 守成 様過日は、マンダリン オリエンタル 東京への再びのご宿泊を賜り、ありがとうございました。また、大変な高評価を賜り、心よりお礼申し上げます。頂きましたお言葉を励みに、より一層の発展と皆様方のご厚情にお応えすべく、スタッフ一同決意を新たに努めていく所存でございます。渡辺様におかれましては、何とぞ倍旧のご指導ご鞭撻を賜りますようお願い申しあげます。 マンダリン オリエンタル 東京では、すべてのお客様に丁寧かつ的確な応対と温もりを感じていただけるおもてなしをご提供できますよう、日々精進して参る所存でございます。渡辺様のまたのご来館を、スタッフ一同心よりお待ち申し上げております。

Yusuke　様　過日は、マンダリン オリエンタル 東京へのご宿泊を賜り、ありがとうございました。また、数々の貴重なご意見をお送りくださり、心よりお礼申し上げます。Yusuke様に弊ホテルでのご滞在をお愉しみいただけたご様子、大変嬉しく拝読いたしました。頂きましたお言葉を励みに、より一層の発展と皆様方のご厚情にお応えすべく、スタッフ一同決意を新たに努めていく所存でございます。Yusuke様におかれましては、何とぞ倍旧のご指導ご鞭撻を賜りますようお願い申しあげます。 Yusuke様のまたのご来館を、スタッフ一同心よりお待ち申し上げております。加勢田愉士ホテルマネージャー

Dear Ms. Jennifer, Thank you very much for choosing to stay at Mandarin Oriental, Tokyo. We are thrilled to receive such high scores in all aspects of your stay. We are pleased to learn that we were able to contribute to making your trip an enjoyable one. Once again thank you for choosing to stay at Mandarin Oriental, Tokyo, and please do not hesitate to contact us in the event that your travels bring you to Japan again. Yours faithfully, Yoshihito Kaseda Hotel Manager

koshin 様過日はマンダリン オリエンタル 東京へのご宿泊を賜り、心よりお礼申し上げます。しかしながら、価格ならびにお部屋の広さにつきまして、ご期待に沿うことができず、深くお詫びを申し上げます。マンダリン オリエンタル 東京では、お客様に満足いただける価値あるサービスを提供することを最優先に考え、他ホテルの市場価格と比較をしながら、価格設定を行っております。koshin様からの貴重なご意見に感謝申し上げますとともに、当ご意見を真摯に受け止め、今後もより良いサービス提供に努めてまいります。また、広さにつきましては、すぐに改善をお約束することができず、心苦しい思いではございますが、今後のホテル改装時の参考とさせていただきたく存じますので、何卒ご容赦を賜りますようお願い申しあげます。koshin 様のまたのご来館をスタッフ一同、心よりお待ち申し上げております。ホテル マネージャー加勢田 愉士