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Reviews of The Global Hotel Tokyo

2.5 out of 5
The Global Hotel Tokyo
1-8-17 Shinjuku, Hyakunincho, Tokyo, Tokyo

Reviews

8.4

Very Good

Rating 10 - Excellent. 241 out of 572 reviews" "
Rating 8 - Good. 240 out of 572 reviews" "
Rating 6 - Okay. 61 out of 572 reviews" "
Rating 4 - Poor. 16 out of 572 reviews" "
Rating 2 - Terrible. 14 out of 572 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

suksan

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
omg!
Stayed 1 night in Apr 2024

8/10 Good

Amrit

Liked: Staff & service, property conditions & facilities
Not bad
Stayed 1 night in Mar 2024

8/10 Good

Deepanshu

Liked: Cleanliness, staff & service
Stayed 12 nights in Jan 2024
Response from mina on Jan 29, 2024
Thank you very much for staying at our hotel. Thank you for your valuable feedback. We are looking forward to seeing you again.

10/10 Excellent

Tomos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best stay in Tokyo!
Stayed 1 night in Jan 2024
Response from mina on Jan 15, 2024
Thank you very much for staying at our hotel. Thank you for your valuable feedback. We are looking forward to seeing you again.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Covered in hair
The 'hotel' was filthy. As soon as i entered the ladies section, the toilets and the showers were draped in hair, including the floors. My bed was comfortable, however, again i kept finding hairs. It wasn't a present nights sleep and even though i showered, i left feeling dirty and could not wait to leave!
Stayed 1 night in Dec 2023
Response from mina on Dec 27, 2023
Thank you very much for staying at our hotel. I would like to deal with the matter you pointed out as soon as possible. Thank you for your valuable feedback. We are looking forward to seeing you again.

10/10 Excellent

drew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from mina on Dec 25, 2023
Thank you very much for staying at our hotel. We are looking forward to seeing you again.

10/10 Excellent

raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Vincent, Raleigh

Disliked: Staff & service, property conditions & facilities
no elavator. You have to carry your own luggage to your floor. And that 15 sec push to shower is making me frustrated about shower
Stayed 1 night in Nov 2023
Response from MINA on Dec 5, 2023
Thank you very much for staying at our hotel. I would like to deal with the matter you pointed out as soon as possible. Thank you for your valuable feedback. We are looking forward to seeing you again.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Oct 2023
Response from MINA on Nov 7, 2023
この度は、数ある宿泊施設の中からThe GLOBAL HOTEL TOKYOをお選びくださり、誠にありがとうございました。 お褒めのお言葉を頂戴しスタッフ一同大変嬉しく拝読させていただきました。また、いただきました貴重なご意見は、今後の運営の参考とさせて頂きます。 またのお越しを、スタッフ一同心よりお待ち申し上げます。 お忙しい中、ご投稿ありがとうございました。

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
Very Dirty- Hard Pass
The place was mostly about what you expect- but the biggest problem was the broken fans (on hot days) and just how dirty the place was. Dust and general grime built up on most surfaces to the point my allergies struggled (I don’t generally have day to day issues). The laundry didn’t work, and the one load I tried to do (a mix of large and small shirts) didn't dry after an hour and a half. The fans in both our pods did not work, and were so caked with dust/grime I’m not sure they’ve been serviced. It wasn’t too noisy, and people were generally respectful of each other. There is a lovely balcony on the top floor to go for a nice view which we also used to cool off since the building ran quite hot and outside was cooler. We waited until later to come in, and were able to cool down enough with showers to get some rest. Overall- the place needs work, I would not stay again, but it’ll work if you’re in a pinch.
Stayed 2 nights in Oct 2023
Response from MINA on Oct 21, 2023
Thank you very much for staying at our hotel. I would like to deal with the matter you pointed out as soon as possible. Thank you for your valuable feedback. We are looking forward to seeing you again.

8/10 Good

Cole

Liked: Cleanliness, staff & service
Quite nice overall. Very affordable, especially for its amazing location. Capsules themselves were quite nice, the mattress especially was very comfortable. But there was this weird gap behind you head, which made sleeping difficult. Check is was convenient and easy. Facilities were clean and generally nice, but the water was weirdly warm. Overall, I would book again at that price.
Stayed 1 night in Oct 2023
Response from MINA on Oct 21, 2023
Thank you very much for staying at our hotel. I would like to deal with the matter you pointed out as soon as possible. Thank you for your valuable feedback. We are looking forward to seeing you again.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
For the price it’s very good
Stayed 1 night in Oct 2023
Response from MINA on Oct 29, 2023
Thank you very much for staying at our hotel. I would like to deal with the matter you pointed out as soon as possible. Thank you for your valuable feedback. We are looking forward to seeing you again.

8/10 Good

Vu?ng

Stayed 1 night in Oct 2023
Response from mina on Nov 2, 2023
この度は、数ある宿泊施設の中からThe GLOBAL HOTEL TOKYOをお選びくださり、誠にありがとうございました。 またのお越しを、スタッフ一同心よりお待ち申し上げます。 お忙しい中、ご投稿ありがとうございました。

10/10 Excellent

Kenneth

Stayed 2 nights in Oct 2023
Response from MINA on Oct 30, 2023
この度は、数ある宿泊施設の中からThe GLOBAL HOTEL TOKYOをお選びくださり、誠にありがとうございました。

8/10 Good

Alieu

Stayed 1 night in Sep 2023
Response from mina on Oct 12, 2023
この度は、数ある宿泊施設の中からThe GLOBAL HOTEL TOKYOをお選びくださり、誠にありがとうございました。 お褒めのお言葉を頂戴しスタッフ一同大変嬉しく拝読させていただきました。また、いただきました貴重なご意見は、今後の運営の参考とさせて頂きます。 またのお越しを、スタッフ一同心よりお待ち申し上げます。 お忙しい中、ご投稿ありがとうございました。

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Won’t be coming back
Room stinks of feet and you can still smell it in the capsule even with the curtains drawn. Was kinda hot in the capsule and the fan did not seem to work. Visible dust in the capsule.
Stayed 1 night in Sep 2023
Response from MINA on Sep 24, 2023
Thank you very much for staying at our hotel. I would like to deal with the matter you pointed out as soon as possible. Thank you for your valuable feedback. We are looking forward to seeing you again.

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Sep 2023
Response from MINA on Sep 17, 2023
Thank you very much for staying at our hotel. I would like to deal with the matter you pointed out as soon as possible. Thank you for your valuable feedback. We are looking forward to seeing you again.

8/10 Good

Jorelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from MINA on Sep 10, 2023
この度は、数ある宿泊施設の中から、SHINJUKU GLOBAL HOTEL をお選びくださりまして、誠にありがとうございました。

6/10 Okay

Philip Andrew Ross

No sleepwear.
Stayed 1 night in Aug 2023
Response from mina on Aug 15, 2023
Thank you for staying at the Global Hotel Tokyo. We will do our best to meet the needs and expectations of our customers next time, so we look forward to your next visit.

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from MINA on Aug 13, 2023
Thank you for staying at the Global Hotel Tokyo. We will do our best to meet the needs and expectations of our customers next time, so we look forward to your next visit.

6/10 Okay

Attila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from mina on Aug 12, 2023
この度はグローバルホテル東京にご宿泊いただきまして誠にありがとうございます。次回もお客様のご要望とご期待に応えられるよう努力してまいりますので、またのご来店を心よりお待ちしております。

10/10 Excellent

khader

Stayed 1 night in Aug 2023
Response from MINA on Aug 29, 2023
この度はグローバルホテル東京にご宿泊いただきまして誠にありがとうございます。次回もお客様のご要望とご期待に応えられるよう努力してまいりますので、またのご来店を心よりお待ちしております。

8/10 Good

Vu?ng

Stayed 3 nights in Aug 2023
Response from MINA on Aug 25, 2023
この度はグローバルホテル東京にご宿泊いただきまして誠にありがとうございます。次回もお客様のご要望とご期待に応えられるよう努力してまいりますので、またのご来店を心よりお待ちしております。

8/10 Good

Calvin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property with the dorms is the new building. This building is very nice and modern. Also quite clean although they could do more cleaning as there are some parts that are still quite dirty/dusty. But for the most part was very clean. Staff is very nice. Also they have luggage storage and they store luggage even after checkout for the day. IMPORTANT: There are 2 buildings. The old one and the new one. The old building is the one that has the shared capsule rooms (2capsule 1 room). This building is pretty run down and there was dust just about everywhere. But the new building is fine (the one with dorms)
Stayed 2 nights in Jul 2023
Response from mina on Jul 25, 2023
この度はグローバルホテル東京にご宿泊いただきまして誠にありがとうございます。次回もお客様のご要望とご期待に応えられるよう努力してまいりますので、またのご来店を心よりお待ちしております。

6/10 Okay

Calvin

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
There are 2 buildings. The old one and the new one. The old building is the one that has the shared capsule rooms (2capsule 1 room). This building is pretty run down and there was dust just about everywhere.
Stayed 1 night in Jul 2023
Response from mina on Jul 25, 2023
この度はグローバルホテル東京にご宿泊いただきまして誠にありがとうございます。次回もお客様のご要望とご期待に応えられるよう努力してまいりますので、またのご来店を心よりお待ちしております。

8/10 Good

Jakob

Liked: Cleanliness, property conditions & facilities
Very cool lil capsule hotel. Located right next to kabukicho so tons of fun since you don’t have to worry about last train but also a lil noisy when you’re trying to get some sleep
Stayed 1 night in Jul 2023
Response from mori on Jul 14, 2023
Thank you for staying at the Global Hotel Tokyo. We will do our best to meet the needs and expectations of our customers next time, so we are looking forward to seeing you again

8/10 Good

Oguzhan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jun 2023
Response from mori on Jun 30, 2023
この度は、数ある宿泊施設の中からThe GLOBAL HOTEL TOKYOをお選びくださり、誠にありがとうございました。 またのお越しを、スタッフ一同心よりお待ち申し上げます。 お忙しい中、ご投稿ありがとうございました。

10/10 Excellent

Sofia

Stayed 1 night in Jun 2023
Response from mori on Jun 23, 2023
Thank you very much for choosing The GLOBAL HOTEL TOKYO amongst all the accommodation options. All of our staff look forward to welcoming you again. Thank you for taking time out of your busy schedule to write to us.

10/10 Excellent

Alexia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from MINA on Jun 3, 2023
この度は、数ある宿泊施設の中からThe GLOBAL HOTEL TOKYOをお選びくださり、誠にありがとうございました。 いただきました貴重なご意見は、今後の運営の参考とさせて頂きます。 またのお越しを、スタッフ一同心よりお待ち申し上げます。 お忙しい中、ご投稿ありがとうございました。

8/10 Good

Terriesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in the new building. The staff was amiable when checking in and out. I have issues with my skin and asked for my sheets to be changed daily because mixed fabrics cause abrasions. They were very accommodating with that request. There wasn't much room for a suitcase larger than a carry-on, but I put my valuables in my locker, so it wasn't a big deal. The hotel was a five-minute walk from the train station, and there were many restaurants and shops, as well as a few convenience stores
Stayed 8 nights in Apr 2023
Response from mina on Apr 26, 2023
Dear Guest, Thank you for staying at the Global Hotel Tokyo.We will do our best to meet the needs and expectations of our customers next time, so we look forward to your next visit to Tokyo. thank you

10/10 Excellent

Jerry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly it's all you really need in a hotel stay for a cheap price. My sister and I stayed in one of the private rooms which had two capsules and we enjoyed our time here. The only downside was that there was no elevator which was bad for me given my room was on the highest floor. The staff were super kind and helped carry our luggage though. Overall a great place to stay on a budget!
Stayed 1 night in Apr 2023
Response from mina on Apr 24, 2023
Dear Guest, Thank you for staying at the Global Hotel Tokyo. We will do our best to meet the needs and expectations of our customers next time, so we look forward to your next visit to Tokyo. thank you

10/10 Excellent

SEONG SONG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was convenient, staff is friendly and very welcoming.
Stayed 2 nights in Mar 2023
Response from mina on Mar 26, 2023
Dear Guest, Thank you for choosing to stay at Global Hotel Tokyo. We hope we will be able to better meet your needs and expectations next time and look forward to serving you again on your next visit to Tokyo. Thank you.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
This capsule Hotel was an awesome place to stay on my trip to Tokyo. It was very clean, they provided everything you I needed, and I didn’t worry at all about safety. A top notch property.
Response from mina on Mar 25, 2023
Dear Guest, Thank you for choosing to stay at Global Hotel Tokyo. We hope we will be able to better meet your needs and expectations next time and look forward to serving you again on your next visit to Tokyo. Thank you.

10/10 Excellent

Dmitry

Liked: Cleanliness, staff & service, property conditions & facilities
Good clean capsule hotel. Nice place to stay overnight
Stayed 1 night in Mar 2023
Response from mina on Mar 21, 2023
Dear Guest, Thank you for choosing to stay at Global Hotel Tokyo. We hope we will be able to better meet your needs and expectations next time and look forward to serving you again on your next visit to Tokyo. Thank you.

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
The check-in process was painless. They do not have extra room to hold your luggage in a secured place, but you're free to take your luggage to the area in front of your room if it doesn't fit in your locker. The amenities provided were sufficient. For a capsule hotel, no major complaints. You can hear others around you but it's still relatively quiet in the area. Also it's pretty warm by default so even when it's cold outside, you may not need to dress too warmly.
Response from mina on Mar 20, 2023
Dear Guest, Thank you for choosing to stay at Global Hotel Tokyo. We hope we will be able to better meet your needs and expectations next time and look forward to serving you again on your next visit to Tokyo. Thank you.

4/10 Poor

Robert

Traveled with partner
Disliked: Property conditions & facilities
Capsule was missing curtain time provide any privacy or shade. Cigarette smoke outside room made room smell like cigarettes.
Stayed 2 nights in Mar 2023
Response from mina on Mar 16, 2023
Dear Guest, Thank you for choosing to stay at Global Hotel Tokyo. We hope we will be able to better meet your needs and expectations next time and look forward to serving you again on your next visit to Tokyo. Thank you.

6/10 Okay

Kazi Abedur

Stayed 2 nights in Mar 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This capsule hotel is nooked in such a great area of Shinjuku. So many great places to walk nearby. The hotel has friendly staff. I had a room close the front door of my floor and was not aware that in the other side of the floor was the bathrooms and showers the first night, but other than that I had a great experience here. Note for travelers: I had a carryon bag and it fit fine in the locker for storage, but anything bigger and I would have had to leave the bag out in the open. Plan accordingly if you are not okay with having bags out as they have signs about how it is not their fault Id items are stolen. I’m 6 foot tall and was very comfortable having my other bag and some clothing items also in the capsule. You get a large towel and toothbrush and they provide all the soap, shampoo, conditioner, q tips, hair dryers, etc. Nice toilets. No elevator though and I was on the third floor. You get a key for your locker and shoe storage and put your shoes in there and walk in the slippers they give you. I would definitely come here again. First time traveling internationally.
Stayed 2 nights in Mar 2023
Response from mina on Mar 7, 2023
この度は、数ある宿泊施設の中からThe GLOBAL HOTEL TOKYOをお選びくださり、誠にありがとうございました。 お褒めのお言葉を頂戴しスタッフ一同大変嬉しく拝読させていただきました。また、いただきました貴重なご意見は、今後の運営の参考とさせて頂きます。 またのお越しを、スタッフ一同心よりお待ち申し上げます。 お忙しい中、ご投稿ありがとうございました。

10/10 Excellent

w

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from mina on Feb 25, 2023
Dear Guest, Thank you for choosing to stay at Global Hotel Tokyo. We hope we will be able to better meet your needs and expectations next time and look forward to serving you again on your next visit to Tokyo. Thank you.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was close to Shin Okubo and Shinjuku Station. Capsule pod was very quiet and comfortable to sleep in.
Response from mina on Jan 13, 2023
Dear Guest, Thank you for choosing to stay at Global Hotel Tokyo. We apologize for any inconvenience you experienced. We hope we will be able to better meet your needs and expectations next time and look forward to serving you again on your next visit to Tokyo. Thank you.

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, but overpriced
Its a fine place but the price is very high for what you get, a glorified hostel in a seedy side of town. The staff were great and polite, the beds themselves were fine and the location is alright transportation wise, however to be honest I'd recommend booking a hostel or an actual private hotel for a similar price.
Stayed 4 nights in Dec 2022
Response from mina on Jan 6, 2023
Dear Guest, Thank you for choosing to stay at Global Hotel Tokyo. We apologize for any inconvenience you experienced. We hope we will be able to better meet your needs and expectations next time and look forward to serving you again on your next visit to Tokyo. Thank you.

10/10 Excellent

Matikonis

Stayed 2 nights in Apr 2022

8/10 Good

Teresa

Stayed 2 nights in Jun 2021
Response from Nick on Jun 28, 2021
Thank you for choosing Global Hotel Tokyo . We are glad to know that you have enjoyed the stay. We really appreciate your time to write this review, and this review will help to motivate ourselves. Please come make a visit anytime, we will be waiting for your return.

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nephew tells me it was perfect.
Stayed 1 night in Mar 2020
Response from KIM on Mar 17, 2020
Thank you for choosing Global Hotel Tokyo . We are glad to know that you have enjoyed the stay. We really appreciate your time to write this review, and this review will help to motivate ourselves. Please come make a visit anytime, we will be waiting for your return.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
English speaking staff, very helpful. Also there is free breakfast!
Stayed 1 night in Feb 2020
Response from KIM on Mar 2, 2020
Thank you for choosing Global Hotel Tokyo . We are glad to know that you have enjoyed the stay. We really appreciate your time to write this review, and this review will help to motivate ourselves. Please come make a visit anytime, we will be waiting for your return.

8/10 Good

Christine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from KIM on Jan 16, 2020
Thank you for choosing Global Hotel Tokyo . We are glad to know that you have enjoyed the stay. We really appreciate your time to write this review, and this review will help to motivate ourselves. Please come make a visit anytime, we will be waiting for your return.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is close to a station. But if you want to walk to Shinjuku station, it'll take some time. Most of the amenities are provided for you so you don't really have to bring any toothbrush or towel or slipper
Stayed 2 nights in Dec 2019
Response from Kim on Jan 3, 2020
Thank you for choosing Global Hotel Tokyo . We are glad to know that you have enjoyed the stay. We really appreciate your time to write this review, and this review will help to motivate ourselves. Please come make a visit anytime, we will be waiting for your return.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was so kind.
Stayed 2 nights in Dec 2019
Response from Kim on Jan 3, 2020
Thank you for choosing Global Hotel Tokyo . We are glad to know that you have enjoyed the stay. We really appreciate your time to write this review, and this review will help to motivate ourselves. Please come make a visit anytime, we will be waiting for your return.

6/10 Okay

Tiina

Liked: Cleanliness, property conditions & facilities, room comfort
Ok budget in shibuya.
The staff wasn't the greatest, but the bed was nice. The hostel is in a quietsside street, but only a couple minutes walking from shibuya main streets!
Stayed 2 nights in Dec 2019
Response from KIM on Dec 28, 2019
Thank you for choosing Global Hotel Tokyo . We are glad to know that you have enjoyed the stay. We really appreciate your time to write this review, and this review will help to motivate ourselves. Please come make a visit anytime, we will be waiting for your return.

8/10 Good

Verified traveler

Stayed 2 nights in Dec 2019
Response from KIM on Dec 17, 2019
Thank you for choosing Global Hotel Tokyo . We are glad to know that you have enjoyed the stay. We really appreciate your time to write this review, and this review will help to motivate ourselves. Please come make a visit anytime, we will be waiting for your return.