Front of property

Reviews of WPU Shinjuku

3 out of 5
WPU Shinjuku
7-10-5 Nishishinjuku, Tokyo, Tokyo

Reviews

9.2

Wonderful

Rating 10 - Excellent. 311 out of 474 reviews" "
Rating 8 - Good. 120 out of 474 reviews" "
Rating 6 - Okay. 28 out of 474 reviews" "
Rating 4 - Poor. 7 out of 474 reviews" "
Rating 2 - Terrible. 8 out of 474 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Bailey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was super easy to find. It’s walking distance from a huge train hub for convenient access. There’s a number of bars, restaurants, and convenience stores nearby. It’s also extremely close to the main portion of Shinjuku. My only concern was when we arrived on Saturday night and the bar attached to the hotel had a DJ playing music from 1500 until at least 2300. The music was so loud, it was shaking the floor on our third story room. But we asked the front desk staff if we could change rooms and they allowed us to move with no issues or extra fees. Overall a good stay for a good price.
Stayed 4 nights in May 2024
Response from WPU on May 15, 2024
Dear Bailey, thank you for highlighting our convenient location We apologize for any inconvenience caused by the noise during your stay. We value your feedback and are looking into making necessary upgrades to ensure a more comfortable and satisfying experience for all our guests.

10/10 Excellent

Elise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prime location Toiletries at lobby
Stayed 5 nights in Apr 2024
Response from WPU on May 13, 2024
Dear Elise Your positive remarks about our location and lobby are much appreciated. We're delighted you found everything to your liking and hope to continue exceeding your expectations on future visits

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
teiji welcomed me and was a an amazing host (i may have misspelled his name).
Stayed 3 nights in May 2024
Response from WPU on May 13, 2024
Dear Diego Thank you for acknowledging the exceptional service provided by our staff. We pride ourselves on our team's dedication to guest satisfaction, and your feedback is a wonderful encouragement

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff , good location,air conditioning works very good, stay there 13 nights,will be back next year for this place
Stayed 13 nights in Apr 2024
Response from WPU on May 10, 2024
Dear Roman, We are delighted to know that you found our hotel comfortable. Our goal is to provide a relaxing environment for our guests, and we're glad we achieved this for you. We look forward to welcoming you back for another relaxing visit.

10/10 Excellent

Rosalyn, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very straightforward, simple and in an area where it's is easy to navigate where you want to go and reminded me of my hometown Manhattan,NYC
Stayed 6 nights in May 2024
Response from WPU on May 10, 2024
Dear Rosalyn It's wonderful to hear that our location served you well during your stay. Being close to local attractions and transport links is something our guests often appreciate, and we're glad it was the case for you.

10/10 Excellent

Jiaying

Liked: Cleanliness, staff & service, property conditions & facilities
I love the tube
Stayed 1 night in May 2024
Response from Team WPU on May 8, 2024
Thanks so much for the 5/5 rating!Have a wonderful day;)

10/10 Excellent

Wenjian

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff
Stayed 6 nights in Apr 2024
Response from WPU on May 6, 2024
Dear Wenjian, thank you for your valuable reviewWe hope to see you soon.

8/10 Good

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, staff were generally quite helpful and had a working command of english. Room space was somewhat tight but to be expected as it's Tokyo after all. They did do a relatively good job in designing the toilet to make the most of the restricted space though. I liked how you could pick up the amenities you require from the front desk, which helps to ensure a more comfortable stay. What I thought could be improved was their unwillingness to offer free early check-in even if there are rooms available - it's strictly payable.
Stayed 6 nights in Apr 2024
Response from Team WPU on May 3, 2024
Dear Sam, we're thrilled to hear that our staff made a great impression on you with their friendly and attentive service. We're looking into the issues you mentioned to ensure a more comfortable stay for our future guests. and we look forward to welcoming you back for another relaxing visit

10/10 Excellent

Sau Chun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff, convenient. Next time sure will book again with WPU
Stayed 3 nights in Apr 2024
Response from Team WPU on May 3, 2024
Dear Sau Chun hearing that you had a comfortable stay is wonderful news to us. Thank you for your positive feedback, and we look forward to welcoming you back for another relaxing visit

10/10 Excellent

Orlando, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. They speak fluent english as well. The hotel itself is pretty clean, modern, and blocks away from Kabukicho and the JR Shinjuku station. Across the street is the Oedo line Subway station which is very convienent. The area itself has a variety of dining options.
Stayed 2 nights in Apr 2024
Response from Team WPU on May 1, 2024
Hi Orlando! Thank you for giving us this detailed review! We are glad you enjoyed your stay. It is wonderful to know that you found our rooms comfortable and our associates friendly. Your review and recommendation are welcomed and appreciated.Thank you for staying with us.

10/10 Excellent

Wenjian

Liked: Amenities
Everything was so nice
Stayed 1 night in Apr 2024
Response from WPU on Apr 29, 2024
Thank you for your feedback, we hope to be your choice of stay whenever you're in town.

8/10 Good

Edward

Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 9 nights in Apr 2024
Response from Team WPU on Apr 30, 2024
Thanks so much for the rating:)Hope to see you again in the future!

8/10 Good

Sau Chun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Team WPU on Apr 30, 2024
Thanks for the rating!Have a wonderful day:)

10/10 Excellent

Gayle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a perfect stay at WPU Shinjuku. The location was great for access to the trains. It was nice to have kitchen facilities so that we could pick up food and eat it in the kitchen at the hotel. The only negatives were that we could hear our neighbours. The star of the stay was by far, the staff. They were so friendly and helpful and fun!
Stayed 3 nights in Apr 2024
Response from WPU on Apr 29, 2024
Dear Gayle, hearing that you had a comfortable stay is wonderful news for us. Thank you for your positive feedback, and we look forward to welcoming you back for another relaxing visit.

8/10 Good

Sahar Al

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in a good location the room I picked is too small but over all is a good location and good staff and it’s practical for the price we paid.
Stayed 8 nights in Apr 2024
Response from WPU on Apr 29, 2024
Dear Sahar Al, thank you for highlighting our convenient location and friendly staff. We're glad it made your visit to the area easier and more enjoyable. We hope to be your choice of stay whenever you're in town.

8/10 Good

Wendy

Liked: Cleanliness, staff & service
Great location. Good front desk staff. However there are some sort of smell when you enter the lobby and the room is dark. The step to bathroom is very large.
Stayed 1 night in Apr 2024
Response from WPU on Apr 22, 2024
Thank you for highlighting our convenient location and friendly staff, we are sorry about the step to the bathroom. We strive to provide a great stay in every aspect, and your feedback helps us focus on what matters most to our guests.

10/10 Excellent

Fadi

Stayed 8 nights in Apr 2024
Response from Team WPU on May 8, 2024
Thanks so much for the perfect rating!Hope to see you again in the future:)

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Shinjuku central
Stayed 1 night in Apr 2024
Response from WPU on Apr 16, 2024
Thank you very for your valuable review, we hope to see you again

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was perfect for my needs. Conveniently close to Shinjuku Station with lots of food and nightlife activities to choose from. Friendly staff and clean. Will definitely stay here again if Im in the area.
Stayed 4 nights in Apr 2024
Response from WPU on Apr 14, 2024
Thank you for choosing our hotel for your recent stay, and taking the time to share your thoughts. We are greatful for your positive comments about room facility and outr staff. We appreciate your valuable feedback as it helps us enhance our services. We hope to have the opportunity to welcome back and provide you with an improve experience.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely, affordable place in Shinjuku. Only a short walk to the train station and Shinjuku nightlife scene. Recommended
Stayed 4 nights in Apr 2024
Response from Team WPU on Apr 14, 2024
Thank you for choosing our hotel and taking the time to share your thougths. We are glad that you enjoyed the city of Shinjuku. So, we hope to have the opportunity to welcome back and provide you with an improved experience.

10/10 Excellent

Jasna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of shinjuku!
Stayed 5 nights in Apr 2024
Response from WPU on Apr 12, 2024
Thank you so much for this 5 stars review

8/10 Good

Wai Chuen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice property, room a little small but bigger than remm. Staffs are courteous and super nice, street a bit noisy
Stayed 2 nights in Apr 2024
Response from Team WPU on Apr 11, 2024
Thank you for your nice review, we are sorry about the noise from the street. Your feedback helps us to improve service for everyone

10/10 Excellent

Tj

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is slept on. The location is prime. Highly recommended
Stayed 5 nights in Apr 2024
Response from WPU Shinjuku on Apr 10, 2024
Dear Tj, thankyou so much for your review! We are glad your stay was pleasent and we hope to host you again in the future!

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, nice communal kitchen and lounge. Rooms were small but functional. Great location, close to shops and station.
Stayed 5 nights in Apr 2024
Response from WPU on Apr 8, 2024
Hi dear Rebecca, thank you so much for staying at WPU Shinjuku! We are pleased to hear that you enjoyed your stay with us specially ou sharring kitchen. Hope to see you again and have a wonderful day!

10/10 Excellent

Jilli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team WPU on Apr 12, 2024
Thank you so much for the 5/5 rating!We hope to see you again in the future:)

10/10 Excellent

Trevor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, good price. Especially liked the complimentary croissants and coffee for breakfast, the laundry rooms, and the unbeatable location in the heart of Shinjuku.
Stayed 5 nights in Mar 2024
Response from WPU on Apr 8, 2024
Hi dear Trevor, thank you so much for staying at WPU Shinjuku! We are pleased to hear that you enjoyed your stay with us. Hope to see you again and have a wonderful day!

10/10 Excellent

David, San Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel offered free continental breakfast. There was also a shared kitchen with microwave, toaster oven and a fridge. A short walk to the LOVE statue where a lot of day tours meet.
Stayed 7 nights in Mar 2024
Response from Team WPU on Apr 5, 2024
Thank you David, for sharing about your experience!!We hope to see you again:)

8/10 Good

Carmelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice basic hotel in central Shinjuku. Room for solo traveller was a good size. Shame sheets were never changed in the three days I was there, and the breakfast was some black coffee with a croissant. It could have been so much better, just add some milk and jam and a few other basics; and change sheets every couple of days maybe. Also rock music in the morning wasn't great. I liked the vibe though on friday, felt like a party so more an hotel for young people. Details in room are cool. Altogether i liked it but a few improvements could make it a much better hotel.
Response from Team WPU on Apr 5, 2024
Thanks so much for taking time to leave a review!We are glad that you enjoyed your stay.Also we apologize for the breakfast and bed sheets.We have milk and suger for the coffee, and butter for croissant.We shared about the morning music at the meeting, and make sure to keep a good vibe.Also we will improve our housekeeping for sure.Such reviews really help us. Thank you so much!!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy to stay WPU the room was clean and tidy. All the staff were very helpful and spoke English. The complimentary breakfast was appreciated. The location was 5 mins from the station. Thank you
Stayed 5 nights in Mar 2024
Response from WPU on Apr 2, 2024
Hi dear Kenneth, thank you so much for staying at WPU Shinjuku! We are pleased to hear that you enjoyed your stay with us. Hope to see you again and have a wonderful day!

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The A/C didn't work because of the varying temperatures in late March 2024 that caused the heating to start when you turn on the cooling and sleeping with the window open is not possible in Shinjuku because of the noise.
Stayed 1 night in Mar 2024
Response from WPU on Apr 2, 2024
Thanks so much for staying with us. We really apoligize again about the AC. We will do our best to make sure this doesn’t happen again. We hope to see you again.

10/10 Excellent

Hope, san marino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the staff was super helpful and friendly
Stayed 2 nights in Mar 2024
Response from WPU on Mar 31, 2024
Thank you for choosing our hotel! We're glad to hear your positive comment about our staff and location. We hope to see you soon again!

8/10 Good

Jack

Traveled with family
Liked: Staff & service
The staff were built for foreign visitors.
Stayed 2 nights in Mar 2024
Response from Team WPU on Apr 2, 2024
Thank you for writing the review!! We are pleased to hear that you enjoyed your stay with us. Hope to see you again!

10/10 Excellent

mitsuko

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient spot
Stayed 1 night in Mar 2024
Response from WPU on Mar 28, 2024
Thank you for you valuable feedback. We hope to see you again

8/10 Good

TOMMY

Liked: Cleanliness, staff & service, property conditions & facilities
Complimentary breakfast could be better?
Stayed 1 night in Mar 2024
Response from WPU on Mar 28, 2024
Thank your for your feedback, we will do our best to improve our breakfast service.

10/10 Excellent

Buntita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is very great place, really close to Shinjuku station. The room is big. Staffs can speak English and so nice. There're coffee and some croissants as a breakfast in the morning. I'll definitely come back to this place.
Response from Team WPU on Mar 26, 2024
Dear Buntita We are so happy to hear that you enjoyed your stay with us, and that our rooms and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome y

10/10 Excellent

Archie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Team WPU on Mar 27, 2024
Thanks so much for the excellent rating!Have a wonderful day:)

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for stopover if you have an early morning flight or late night arrival. Good shuttle service
Stayed 2 nights in Mar 2024
Response from WPU on Mar 25, 2024
Dear Geoffrey, Thanks so much for sharing your experience with us. We hope to see you again in WPU Shinjuku

10/10 Excellent

Tanya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great budget option in a vibrant neighbourhood that likely appeals more to younger travelers. Staff were friendly and fluent in English. Room was on the smaller side but that was to be expected, and was otherwise clean and comfortable. There was a rather high step to get into the bathroom of our room so might be something to consider for those with mobility issues. Free simple breakfast for guests.
Stayed 1 night in Mar 2024
Response from Team WPU on Mar 26, 2024
Thank you dear Tanya, for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!"

10/10 Excellent

bhup

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, clean and wonderful place to stay! Staff is friendly! Will stay again!
Stayed 2 nights in Mar 2024
Response from WPU on Mar 25, 2024
Thank you for choosing our hotel for your recent stay, and for taking the time to share your thoughts. We are greatful for your positive comments about location and our staff. We are looking forward to seeing you again!

10/10 Excellent

Leow

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was really close to Shinjuku station which makes traveling around super easy. Staff was able to speak english which was a big help.
Stayed 4 nights in Mar 2024
Response from WPU on Mar 22, 2024
Hi leow, thank you so much for your review. All our members was happy to have you as a guest. Hope to see you soon.

8/10 Good

TOMMY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 1 night in Mar 2024
Response from WPU on Mar 19, 2024
Thank you very much for providing. We look forward to seeing you again soon.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and great location!
Stayed 6 nights in Mar 2024
Response from WPU on Mar 18, 2024
We are so grateful for your 5-star review. Thanks for sharing your rating with us.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dont let the bargain price fool yiu, this was an excellent hotel. The rooms were on the smaller size (but it is Japan, so that was expected), but they were perfect. The hotel was quite and clean but yet so close to the hustle and bustle of Shinjuku. Great access and in walking distance to the city and subway lines. The staff was awesome. Totally recommend staying here!
Stayed 5 nights in Mar 2024
Response from WPU on Mar 18, 2024
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you.

10/10 Excellent

TING TING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly staff and easy to access to everywhere. I booked a single room, the size is okay, enough to open my 2 big luggages. Highly recommended to everyone who wanna stay at Shinjuku.
Stayed 6 nights in Mar 2024
Response from WPU on Mar 17, 2024
Thank you for staying with us and taking time to write such a nice review! We're glad to hear that you enjoyed your stay. We look forward to seeing you again soon!

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff and amenities
Stayed 1 night in Feb 2024
Response from WPU on Mar 17, 2024
Thank you for choosing our hotel and sharing your thoughts! We hope to see you again soon!

8/10 Good

CHAN

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from WPU on Mar 15, 2024
Thank you for choosing our hotel :)We look forward to seeing you again soon!

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in a few places but location wise and price wise, perfect hotel, staff speak many different languages very accommodating and honestly will be staying here again for my 2025 trip.
Stayed 11 nights in Mar 2024
Response from Teiji - Front desk on Mar 13, 2024
Hi Sophie, Thank you for taking the time to share your thoughts! We make it our priority to be able to communicate with guests of many backgrounds to ensure they feel a sense of belonging. We will continue to strive in creating a satisfactory experience for our guests.

10/10 Excellent

Jennifer, Forney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend staying here! The staff is so friendly and the cafe has amazing food and drinks. The rooms are small but clean. The area was perfectly located near the Shinjuku station. I would definitely stay here again!
Stayed 4 nights in Mar 2024
Response from Tidiane Front-desk on Mar 13, 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at WPU-Shinjuku. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

8/10 Good

Robert

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Overall good stay. Initially put off by the lobby music - hardcore punk. This did not last long though as the staff changed the music to something easier on the ears. Wide variety of lobby music. Adds to the uniqueness of the hotel. Great location and very helpful and friendly staff.
Stayed 2 nights in Mar 2024
Response from WPU on Mar 13, 2024
Dear Robert, Thank you for sharing your wonderful experience at WPU-Shinjuku during your recent business trip in Japan. We are thrilled to hear that your stay exceeded your expectations and added to the success of your trip.

10/10 Excellent

Archie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m highly satisfied bout’ my 1 night stay in WPU. Great customer service, clean facilities and the location is perfect. Definitely gonna stay there again soon.
Stayed 1 night in Mar 2024
Response from Tidiane Front-desk on Mar 8, 2024
I’m delighted to hear that you enjoyed your stay at WPU! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon.