Hotel Alto Palomo

Property class: 3

Choose dates to view prices

Reviews

8.0 out of 10
Very good
Free continental breakfast, a terrace, and a coffee shop/cafe are just a few of the amenities provided at Hotel Alto Palomo. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi.

Popular amenities

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Business services

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room

A room with two beds, a desk, and a chair. There is a bathroom visible through an open door.

Standard Double Room

  • Mountain view
  • 45 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Bed
  • Free wired internet

View all photos for Junior Suite

A wooden room with a bed, a chair, and a table.

Junior Suite

  • Mountain view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room

A room with two beds, a small desk, and a chair.

Deluxe Room

  • Mountain view
  • 45 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Bed
  • Free wired internet
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About the neighborhood

Located in Toro Amarillo, Hotel Alto Palomo is in a rural area and in the mountains. Juan Castro Blanco National Park and Catarata del Toro reflect the area's natural beauty and area attractions include Else Kientzler Botanical Garden and Doka Estate. Corso Lechería and Hacienda Alsacia are also worth visiting. Visit our Toro Amarillo travel guide
Map
Route 708 at kilometer 18, Toro Amarillo, Alajuela

What's nearby

  • A waterfall cascading down a lush, green mountain.
    Catarata del Toro
    46 min drive - 12.6 km
  • Juan Castro Blanco National Park
    20 min drive - 4.5 km

Getting around

  • San Antonio de Belen Station
    59 min drive
  • Juan Santamaria Intl. Airport (SJO)
    67 min drive

Restaurants

  • El Fogon De July
    39 min drive
  • Restaurante Zarcero
    35 min drive
  • Soda Boquitas
    35 min drive
  • Restaurante El Mirador
    37 min drive
  • Restaurante Típico Toro Amarillo
    11 min drive

About this property

Hotel Alto Palomo

  • Hotel in the mountains
  • Free continental breakfast, a terrace, and a coffee shop/cafe are just a few of the amenities provided at Hotel Alto Palomo. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi.
  • Other perks include:
    • Free self parking
    • Express check-out, a porter/bellhop, and smoke-free premises
    • A 24-hour front desk, 1 meeting room, and concierge services
  • Room features
  • All guestrooms at Hotel Alto Palomo offer amenities such as free WiFi.
  • Other conveniences in all rooms include:
    • Bathrooms with showers and hair dryers
    • Balconies, coffee/tea makers, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Billiards/pool table

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • No housekeeping service
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,615 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 1 floor
  • Built in 2012
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Desk

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CRC 12000 per pet, per stay
Service animals are welcome

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Pet fee: CRC 12000 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Frequently asked questions

Is Hotel Alto Palomo pet-friendly?

Yes, pets are allowed at this property. There's a fee of CRC 12000 per pet, per stay.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Alto Palomo?

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM.

What time is check-out at Hotel Alto Palomo?

Check-out is at noon.

Where is Hotel Alto Palomo located?

Situated in the mountains, this hotel is 3.1 mi (5 km) from Juan Castro Blanco National Park and within 9 mi (15 km) of Catarata del Toro and Else Kientzler Botanical Garden. Jardín Botánico Else Kientzler and Cerro Palmira are also within 12 mi (20 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Alto Palomo Reviews

8.0

Very Good

8.6

Cleanliness

8.0

Location

9.0

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 25 out of 62 reviews
Rating 8 - Good. 20 out of 62 reviews
Rating 6 - Okay. 8 out of 62 reviews
Rating 4 - Poor. 6 out of 62 reviews
Rating 2 - Terrible. 3 out of 62 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

überteuert aber abgelegen und schöne Aussicht

Wunderschöne Aussicht. Ein bisschen überteuert für das was man bekommt. Die Unterkunft ist sehr einfach eingerichtet. Das Konzept der Dusch/Badewanne haben wir nicht verstanden. Beim Duschen kann einem das ganze Tal zugucken und zum Baden braucht man seeehr viel Geduld bis sich die xxl Badewanne auch nur halbwegs mit warmem Wasser gefüllt hat. Die Anfahrt ist relativ schwierig und sollte bei Tageslicht erfolgen. Das Frühstück wird im 300 m entfernten Restaurant serviert. Es gibt einen schönen Wanderweg dorthin. Oder man läuft auf der Hauptstrasse. Insgesamt war die Unterkunft schön, aber mit 85 dollar überteuert.
Stayed 2 nights in Nov 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners were very nice. It’s not a 5 star place, but the staff was so nice that it felt like it.
Stayed 1 night in Nov 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Relaxing Getaway

This was a quiet getaway for us and we were satisfied. Great view and a terrific staff. There isn’t much sound insulation and we had a few maintenance issues that were fixed immediately. WiFi worked best near office (units 1-3) and lesser for ours (7-10). Worst part was waiting for the breakfast at 8am (too late for us). Same meal each day. It is cool there. We enjoyed it overall. We loved exploring the area (waterfalls all over). Helped us book tours too!
On site waterfall and cave
Hike on the property
Relaxing trip
Stayed 3 nights in Jul 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view was amazing. Rooms have a kitchenette. We had quite a storm for 2 days and it was rather loud in the room due to the metal roof.
Stayed 6 nights in Feb 2020
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Demasiado ruido

Hizo un viento muy fuerte, y aparte de la neblina y el frío en el lugar, latas del techo sonaron toda la noche, imposibilitando poder dormir.
Stayed 1 night in Feb 2020
Verified review

6/10 Okay

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Can’t really decide between 1 star and 5 stars...so weird. On one hand, the room Almost filthy with bugs and roaches in the room (yes I get it- tropicals and open windows means bugs), no coffee machine (
Stayed 1 night in Jan 2020
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Called the to cancel they didn't approve. No actual reasons
Stayed 2 nights in Dec 2019
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness
Tienen que fumigar o poner trampas, encontré una cucaracha. La habitación se ve descuidada, ropa de cama con remiendos, la ducha poco estética. No hay suficientes cobijas ni calefacción y es un lugar muy frío en la madrugada
Stayed 2 nights in Nov 2019
Verified review

6/10 Okay

Liked: Cleanliness, staff & service

View is amazing

The view is amazing and incomparable. Yes there is a restaurant but it is about half mile from the hotel. The food and service were very good though. We could not get the instant electric hot water shower to work. The drive from Sarchi was very steep and curvy but great views.
Stayed 1 night in Jul 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and restaurant have really great views. Very quiet location...mostly just the hotel and cloud forest.
Stayed 1 night in Jul 2019
Verified review

4/10 Poor

Disliked: Property conditions & facilities
No hay Internet, la ballera de hidromasaje funciona con agua de la ducha, la cual al caer y permanecer ahí 30 segundos ya está congelada. El tv sólo funciona con canales nacionales, no ofrecen cable. Lo peor, se escuchaba todo lo que hacían o no hacían los inquilinos de la habitación contigua
Stayed 1 night in Jul 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, rustic type of setup and friendly people. Great views and cool location.
Stayed 1 night in May 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was nice, the staff very friendly and helpful, and the views were gorgeous. However, the location on Expedia is a bit off, it's about 2km further south, at 10°09'53.5"N, 84°18'59.8"W. The road where Expedia shows the hotel is actually currently closed. While 2km might not sound like much, it's 2km of mountain road that's not in the best condition (the same road leads to Bajos del Toro). Also, you may see signs that route 708 is closed, but it is not, and much nicer to drive on than the alternative route.
Stayed 2 nights in Apr 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service

A little rustic but beautiful views

The owner was very hospitable. Not so good at English but put a lot of effort into making sure we understood what he was saying. View was gorgeous (somewhat cloudy up high). The room itself was interesting. Floors were thin so the cold air from the wind went thru them..metal roof was also super noisy at night, but maybe just bad weather. No hot water. No wifi in room. Restaurant was great. Our host there spoke much better English and the view there was great as well.
Stayed 1 night in Jan 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bonito y buena atención
Stayed 2 nights in Dec 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal para descansar

Para descansar es un lugar ideal. Rodeado de naturaleza y paz. Considerar: Tiene coffee maker sin embargo no cuentan con café (lo venden en la recepción) Las habitaciones no cuentan con wifi
Stayed 2 nights in Oct 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful place with extremely friendly staff. I wholeheartedly recommend this place. Lovely and cozy
Stayed 3 nights in Sep 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family stay, volcanos & waterfalls nearby. Our meals at the restaurant were very good & our host was so accommodating in every way!
Stayed 1 night in Jul 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Il ne manquait qu’une eau un peu plus chaude dans la douche pour que tout soit parfait!
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
Me, my husband and our two small children visited this hotel for a few days, unfortunally we were there when the weather was really bad, the wind was terrifying during the night and it was very cold. The windows didnt really block out the cold wind, and in the mornings there were no electricity. The staff and everybody at the restaurant are really very friendly, eventough we cant really speak or understand alot of spanish and they dont speak or understand english we found a way to communicate and they were very accommodating
Stayed 2 nights in Dec 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El lugar y la atención son excelentes, un buen lugar para pasar un tiempo en contacto con la naturaleza
Stayed 1 night in Aug 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Away from the noise and hustle bustle

If you want isolation away from the city you find it here. Just off the Divide it is windy and chilly at night. Pack accordingly. Staff is first rate.
Verified review

8/10 Good

Liked: Staff & service, room comfort

Don't expect high-end luxury, but...

It is well worth the excellent price. Yes, it is a bit rustic. No internet or phones in rooms, that's ok, go to the office. There are high winds every night so expect it to be loud, plus this is a wood structure and like many in Costa Rica it's poorly insulated. It was very cold, bring warm clothes to sleep in, there's no heat, not even a fire place. And it's a metal roof, expect it to be loud with the winds dropping things from trees. The hot water is a bit tricky but they will show you how it works. And there are no shower curtains (and huge windows), but I assure you the birds don't care if you're naked. Eat at the restaurant, like the hotel the staff is very sweet and helpful. And the food is delicious. Plus the view is heavenly. Jorge (at the hotel) is a wonderful man. He made us an itinerary of what to do in the area. And we're so glad we listened to him. He even told us what time to go to church as that's important to us and he gave us a choice of two beautiful churches in two cities. Thankfully we're Catholic so we had many choices. Do not expect to speak English, this is a remote area. Learn Spanish before you go! But do go. It's very peaceful and we thought we'd hate it when we first arrived. We ended up loving it. Stayed 3 nights. It was very well worth the price. I'd not get a place that cheap in the US with that view.
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Room comfort

Beautiful mountain setting.

The nights can be very cold and there is no heat in the rooms. The wind blew through the walls, windows and floor. During the day it was a beautiful spot. On a cold blustery night it was as cold in the room as it was outdoors.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente hotel de montaña, recomendado

Muy bonito, excelente ubicación y magnifica vista. Muy cercano de San Jose y de la naturaleza de la zona norte.