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Hotel Alto Palomo

3.0 star property
Hotel in Toro Amarillo with free breakfast and a 24-hour front desk

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November 2024

Photo gallery for Hotel Alto Palomo

Junior Suite | View from room
View from property
Front of property
Deluxe Room | Bathroom | Shower, hair dryer, towels
Restaurant

Reviews

7.8 out of 10

Good

Popular amenities

6.6 out of 10
Guest amenities rating.
  • Bar
    Bar
  • Room service
    Room service
  • Breakfast included
    Breakfast included
  • 24/7 front desk
    24/7 front desk
  • Pet friendly
    Pet friendly
  • Laundry
    Laundry
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Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Room

Deluxe Room | Desk, free WiFi

Deluxe Room

Highlights

Balcony
HDTV
Hair dryer
Private bathroom
Coffee/tea maker
Desk
  • 45 sq m
  • Mountain view
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Bed

View all photos for Junior Suite

Junior Suite | Desk, free WiFi

Junior Suite

Highlights

Balcony
HDTV
Hair dryer
Private bathroom
Coffee/tea maker
Desk
  • 45 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room | Desk, free WiFi

Standard Double Room

Highlights

Balcony
HDTV
Hair dryer
Private bathroom
Coffee/tea maker
Desk
  • 45 sq m
  • Mountain view
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Bed

About the neighborhood

Map
Route 708 at kilometer 18, Toro Amarillo, Alajuela

What's nearby

  • Catarata del Toro - 21 min drive
  • Poás Volcano National Park - 29 min drive
  • La Paz Waterfall Gardens - 66 min drive
  • Poas Volcano - 73 min drive
  • Hacienda Alsacia - 73 min drive

Getting around

  • San Antonio de Belen Station - 59 min drive
  • Juan Santamaria Intl. Airport (SJO) - 67 min drive

Restaurants

  • ‪Cafetería Souvenir Volcán Poás - ‬73 min drive
  • ‪Restaurante El Mirador - ‬37 min drive
  • ‪Restaurante Típico Toro Amarillo - ‬11 min drive
  • ‪La Terraza del Café de Logan - ‬10 min drive
  • ‪Rancho Zarcereño - ‬38 min drive

About this property

Hotel Alto Palomo

Hotel in the mountains
Free continental breakfast, a terrace, and a coffee shop/cafe are just a few of the amenities provided at Hotel Alto Palomo. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi.
Other perks include:
  • Free self parking
  • Express check-out, luggage storage, and wedding services
  • A front-desk safe, a 24-hour front desk, and concierge services
Room features
All guestrooms at Hotel Alto Palomo offer amenities such as free WiFi.
Other conveniences in all rooms include:
  • Bathrooms with showers and hair dryers
  • Balconies, coffee/tea makers, and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Billiards/pool table

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • No housekeeping service
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,615 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 1 floor
  • Built in 2012
  • Smoke-free property
  • Traditional architecture

Room amenities

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Desk

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CRC 12000 per pet, per stay
Service animals are welcome

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: CRC 12000 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

Hotel Alto Palomo Toro Amarillo
Alto Palomo Sarchi Norte
Hotel Alto Palomo
Hotel Alto Palomo Sarchi Norte
Alto Palomo Toro Amarillo
Hotel Alto Palomo Hotel
Hotel Alto Palomo Toro Amarillo
Hotel Alto Palomo Hotel Toro Amarillo

Frequently asked questions

Is Hotel Alto Palomo pet-friendly?

Yes, pets are allowed at this property. There's a fee of CRC 12000 per pet, per stay.

How much is parking at Hotel Alto Palomo?

Self parking is free at this property.

What time is check-in at Hotel Alto Palomo?

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM.

What time is check-out at Hotel Alto Palomo?

Check-out is at noon.

Where is Hotel Alto Palomo located?

Situated in the mountains, this hotel is within 6 mi (10 km) of Juan Castro Blanco National Park, Poás Volcano National Park, and Butterfly Farm. Catarata del Toro and Else Kientzler Botanical Garden are also within 9 mi (15 km).

Hotel Alto Palomo Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 25 out of 62 reviews" "
Rating 8 - Good. 20 out of 62 reviews" "
Rating 6 - Okay. 8 out of 62 reviews" "
Rating 4 - Poor. 6 out of 62 reviews" "
Rating 2 - Terrible. 3 out of 62 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Mari, Miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners were very nice. It’s not a 5 star place, but the staff was so nice that it felt like it.
Stayed 1 night in Nov 2020

8/10 Good

Donald

Liked: Cleanliness, staff & service, room comfort
Relaxing Getaway
This was a quiet getaway for us and we were satisfied. Great view and a terrific staff. There isn’t much sound insulation and we had a few maintenance issues that were fixed immediately. WiFi worked best near office (units 1-3) and lesser for ours (7-10). Worst part was waiting for the breakfast at 8am (too late for us). Same meal each day. It is cool there. We enjoyed it overall. We loved exploring the area (waterfalls all over). Helped us book tours too!
On site waterfall and cave
Hike on the property
Relaxing trip
Stayed 3 nights in Jul 2020

6/10 Okay

Alex, Raleigh NC

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Can’t really decide between 1 star and 5 stars...so weird. On one hand, the room Almost filthy with bugs and roaches in the room (yes I get it- tropicals and open windows means bugs), no coffee machine (
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Called the to cancel they didn't approve. No actual reasons
Stayed 2 nights in Dec 2019

6/10 Okay

Margaret

Liked: Cleanliness, staff & service
View is amazing
The view is amazing and incomparable. Yes there is a restaurant but it is about half mile from the hotel. The food and service were very good though. We could not get the instant electric hot water shower to work. The drive from Sarchi was very steep and curvy but great views.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and restaurant have really great views. Very quiet location...mostly just the hotel and cloud forest.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, rustic type of setup and friendly people. Great views and cool location.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was nice, the staff very friendly and helpful, and the views were gorgeous. However, the location on Expedia is a bit off, it's about 2km further south, at 10°09'53.5"N, 84°18'59.8"W. The road where Expedia shows the hotel is actually currently closed. While 2km might not sound like much, it's 2km of mountain road that's not in the best condition (the same road leads to Bajos del Toro). Also, you may see signs that route 708 is closed, but it is not, and much nicer to drive on than the alternative route.
Stayed 2 nights in Apr 2019

8/10 Good

katherine

Liked: Cleanliness, staff & service
A little rustic but beautiful views
The owner was very hospitable. Not so good at English but put a lot of effort into making sure we understood what he was saying. View was gorgeous (somewhat cloudy up high). The room itself was interesting. Floors were thin so the cold air from the wind went thru them..metal roof was also super noisy at night, but maybe just bad weather. No hot water. No wifi in room. Restaurant was great. Our host there spoke much better English and the view there was great as well.
Stayed 1 night in Jan 2019

10/10 Excellent

Carlos, Philadelphia, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful place with extremely friendly staff. I wholeheartedly recommend this place. Lovely and cozy
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2018

10/10 Excellent

Vincenza, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family stay, volcanos & waterfalls nearby. Our meals at the restaurant were very good & our host was so accommodating in every way!
Stayed 1 night in Jul 2018

8/10 Good

Melissa, florida

Liked: Cleanliness, staff & service, room comfort
Me, my husband and our two small children visited this hotel for a few days, unfortunally we were there when the weather was really bad, the wind was terrifying during the night and it was very cold. The windows didnt really block out the cold wind, and in the mornings there were no electricity. The staff and everybody at the restaurant are really very friendly, eventough we cant really speak or understand alot of spanish and they dont speak or understand english we found a way to communicate and they were very accommodating
Stayed 2 nights in Dec 2017

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Away from the noise and hustle bustle
If you want isolation away from the city you find it here. Just off the Divide it is windy and chilly at night. Pack accordingly. Staff is first rate.

8/10 Good

C, San Antonio, Texas

Liked: Staff & service, room comfort
Don't expect high-end luxury, but...
It is well worth the excellent price. Yes, it is a bit rustic. No internet or phones in rooms, that's ok, go to the office. There are high winds every night so expect it to be loud, plus this is a wood structure and like many in Costa Rica it's poorly insulated. It was very cold, bring warm clothes to sleep in, there's no heat, not even a fire place. And it's a metal roof, expect it to be loud with the winds dropping things from trees. The hot water is a bit tricky but they will show you how it works. And there are no shower curtains (and huge windows), but I assure you the birds don't care if you're naked. Eat at the restaurant, like the hotel the staff is very sweet and helpful. And the food is delicious. Plus the view is heavenly. Jorge (at the hotel) is a wonderful man. He made us an itinerary of what to do in the area. And we're so glad we listened to him. He even told us what time to go to church as that's important to us and he gave us a choice of two beautiful churches in two cities. Thankfully we're Catholic so we had many choices. Do not expect to speak English, this is a remote area. Learn Spanish before you go! But do go. It's very peaceful and we thought we'd hate it when we first arrived. We ended up loving it. Stayed 3 nights. It was very well worth the price. I'd not get a place that cheap in the US with that view.

6/10 Okay

Grant, Milton, Ontario, Canada

Liked: Cleanliness, staff & service
Disliked: Room comfort
Beautiful mountain setting.
The nights can be very cold and there is no heat in the rooms. The wind blew through the walls, windows and floor. During the day it was a beautiful spot. On a cold blustery night it was as cold in the room as it was outdoors.

10/10 Excellent

Mark, Boston

Liked: Staff & service, room comfort
Great Sunrises
Awsome views from private porch,nice big tub with a view...peace and quite...lot's to see close by...excellent resturaunt...great owners and staff

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
The hotel has a stunning view to the Costa Rica’s mountains, where you can enjoy an incredible sunrise. It is far from anywhere, minimum 2 hours ride in mountain roads (in good conditions actually). The cleaning and amenities (only soap) should be much better.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
It was wunderbar. Make sure you only turn the shower on slightly to get the hot water.

10/10 Excellent

Scott, Orlando, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel staff! Not good for a Honeymoon.
I have to say when I first arrived I was the only person there, which was nice quiet and so serene. The staff was great and so accommodating seeing I spoke no Español. The staff was amazing! There were only 2 complaints with the hotel. First, is that the Jacuzzi tub didn't work, which would have made the other issue better. Second, is that the windows are pained windows and the roof was aluminum so you hear everything from the wind, things hitting the roof, or your neighbors. This wasn't an issue initially for me while no one was there it became an issue when the weekend came and to put it G rated I could hear EVERYTHING the couple were doing next door. I'm going to further this with I'm gonna assume they were on their honeymoon from all the noises I heard. Again the staff was amazing, overall the place was beautiful, but either way if you have kids or are going there on your honeymoon just know you will hear everything going on in the villa's around you. So if you are shameless or don't mind your kids hearing love making then then you will have no problem. I fortunately was by myself so no harm done, but I would have been upset if my kids were with me. I personally would go back if I am by myself but probably not with my wife or kids.

8/10 Good

quiet retreat , nj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful scenery
Awesome view, easy check in. Good for people trying to get away from the city life.

8/10 Good

Frantz, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place in the mountains.
Very beautiful place for adventurous people, very relaxing , on top of the mountain, the food is excellent, the workers are great very helpful. Rooms are clean. The only thing is that it gets cold at night time on the mountains..so the rooms are pretty cold. But they do offer extra blankets. Excellent place to stay..and please make sure you have a car because everything is a little distant. Car is a must..

4/10 Poor

Thomas, Florida

Disliked: Cleanliness, staff & service, property conditions & facilities
not good
Your description of hotel eas wrong..over 1&1/2 hours to the airport. .no coffee maker...and restaurant was not opened when we got there and also they did not have our reservations. .hotels.com need to do better research on rooms and information

6/10 Okay

Michael P., Ottawa

Liked: Cleanliness, room comfort
In the clouds !!
Beautiful clean room, comfortable bed, great view. However, was very cold and humid as hotel is locate high up in rainforest (approx 5000 feet above sea level). Room had no heat and hot water lasted 5 min at best. Be prepared ,... Bring warm fleece and rain shell.., windy !!! And misty in evening.

8/10 Good

Jim , Pensacola Beach Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view in the middle of nowhere
Great beds, great staff, amazing views. Hot water was touchy, but definitely there. Restaurant was closed for dinner, but they cooked us dinner and delivered it to our room. Amazing view from the restaurant when we had breakfast there. 3 hour hike available on site. A great find at the special rate we had. Bring your own coffee and filter if you want coffee in the room.