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From the minute you walk in you are greeted by the friendliest staff I have ever met. Not to be outdone the staff at Stages restaurant are so friendly and attentive too. Housekeeping staff were exceptional too
Brian Imrie
Stayed 8 nights in May 2024
Response from Honey on May 25, 2024
Hi Brian!Thank you for your perfect rating. We are delighted that you enjoyed your stay with us. Hope to be have you again here at Pantages.
6/10 Okay
Masih
May 25, 2024
not good
Masih
Stayed 2 nights in May 2024
Response from Honey on May 25, 2024
Thank you for your feedback. Kindly call the hotel directly to further discuss your experience.
A lovely room. Walking distance to attractions. Surrounding streets are relatively safe. Staff were accommodating with a very late check in. But failed to mention you need to book in house keeping the day before..
Amy
Stayed 3 nights in May 2024
Response from Honey on May 23, 2024
Thank you for your feedback. I do apologize for failing to mention about housekeeping service. Rest assured, this will brought up to our team's attention. We hope to have you again at Pantages.
6/10 Okay
Robert
Traveled with partner
May 22, 2024
Liked: Cleanliness
Hotel was good
Robert
Stayed 1 night in May 2024
Response from Paul on May 22, 2024
Hello Robert,Thank you for your rating.We hope to see you again soon!
The hotel was good but breakfast wasn’t available until 8:00 am and restaurant/bar didn’t seem to know their jobs.
Cynthia
Stayed 4 nights in May 2024
Response from Paul on May 21, 2024
Hello Cynthia,Thank you for your rating.We appreciate your feedback which will be shared with our F&B Team for consideration. We hope to have another opportunity to better your experience with us.
It is a beautiful and fantastic hotel for the theatre themed lover. (even if not) Practically next door to the Ed Mirvish Theatre. I have a few picky complaints like no room service after seeing trays being delivered to a room and told “we don’t do that” It’s a hotel you’d think would oblige. So I went down and picked up our food. Won’t review that.
The beginning of the stay was absolutely glorious, however, a few problems - sink plug which needs replacing, tv with no signal several times until was told how to solve the issue myself. All front desk staff were amazing. Still a classy hotel with nice refurb and will stay again if it’s not when a famous artist is in town.
Barbara
Stayed 3 nights in May 2024
Response from Paul on May 21, 2024
Hello Barbara,Thank you for your rating.As we pride ourselves on delivering a memorable hotel experience, we have, unfortunately, fallen short of our goal during your recent stay. Please accept our sincere apology for the maintenance issues you experienced. I have shared your feedback with the appropriate hotel team to ensure that these were isolated issues that are corrected, moving forward.Upholding our commitment to provide a memorable experience with exceptional service, we hope to have another opportunity to better your experience with us whenever you are back in the city.
Hello Jayda,Thank you for your rating.We hope to see you again soon!
6/10 Okay
Faye
May 16, 2024
I had no sleep due to the. Ouse outside
Faye
Stayed 1 night in May 2024
Response from Paul on May 20, 2024
Hello Faye,Thank you for your rating.Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell shirt of your expectations.I would like to take time to apologize for the noise disturbance caused by outside noise. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future.Thank you for your feedback and we hope to serve you again whenever you are back in Downtown Toronto.
The location is very convenient, easy to get to anywhere. The room was spacious. The only downside is the voice coming from AC; it is too loud. If they had a better option for AC that would be better.
Wazhma
Stayed 3 nights in May 2024
Response from Paul on May 16, 2024
Hello Wazhma,Thank you for your rating.We are glad to hear you enjoyed your stay. We also appreciate your feedback which will be shared with our Maintenance crew right away.
🌟🌟🌟🌟🌟
Perfectly located in the heart of the city,This hotel offers spacious accommodations with a well-equipped kitchen, including a dishwasher, washing machine, and dryer. Ideal for travelers seeking convenience and comfort, this hotel is a true gem for those who value space and amenities.
Nasim
Stayed 4 nights in Mar 2024
Response from Paul on May 15, 2024
Hello Nasim,Thank you for your rating and five stars!!!We truly appreciate your comments and look forward to welcoming you back in the near future!
Liked the hotel however when we asked to have a late check out, just one hour, we were told it would cost $25. They were not even full the next day because we asked. Just thought for the price that we paid for a room we could have had an extra hour!
Tamala
Stayed 3 nights in May 2024
Response from Paul on May 13, 2024
Hello Kerwin and Tamala,Thank you for your rating.We appreciate your feedback which will be shared with the Team for consideration.We hope to see you again soon!
Convenient to everything you want to access i downtown Toronto. It is only 1 block east of busy Yonge Street and 1 block south of Dundas Square. The staff were exceptionally friendly and helpful. Particularly Pella on reception was very kind and helpful
Heidi
Stayed 1 night in May 2024
Response from Paul on May 11, 2024
Hello Heidi,Thank you for your review.We truly appreciate your positive feedback and are very happy to hear you had a great stay with us. We hope to see you again in the near future!
Perfect location, close to Eaton Centre mall which has a food court. It’s also close to Queen subway but it’s walkable to Union -really enjoyed staying here and would stay again.
Juliet
Stayed 3 nights in May 2024
Response from Paul on May 11, 2024
Hello Juliet,Thank you for your rating.We hope to see you again soon!
Hello Roseanne,Thank you for your rating.We hope to see you again soon!
4/10 Poor
Anthony A
May 5, 2024
Despite rates of CDN$400 on the weekend I was there, you must request room service, EVERY DAY otherwise you do not get daily room service. At these prices, the right thing to do is to be proactive and customer focused default to room service and letting guests opt out instead
Of the other way around.
Anthony A
Stayed 4 nights in May 2024
Response from Paul on May 6, 2024
Hello Anthony A,Thank you for your rating.We appreciate your valuable feedback which will be shared with the Team for reconsideration. We hope to have another opportunity to serve you in the near future.
This was our first time staying at the Pantages hotel. It was ideal for the weekend and convenient to Massey Hall, shopping, and dining. A 10 minute drive by Uber from the Train Station. The room was spacious, clean and quiet. There is no vending machines for snacks or ice available on the floors. Check in/out was good. The breakfast at Stages was good, although it took a while as our server was new. Will definitely stay here again.
Stephanie
Stayed 1 night in May 2024
Response from Paul on May 6, 2024
Hello Stephanie,Thank you for your rating.We are very happy to hear you enjoyed your stay with us. We hope you return whenever you are back in downtown Toronto!
10/10 Excellent
Lana
May 5, 2024
Lana
Stayed 1 night in Apr 2024
Response from Honey on May 26, 2024
Thank you for your perfect rating, Lana! Hope to have you again here at Pantages
6/10 Okay
Patricia
May 4, 2024
Liked: Cleanliness, staff & service
Patricia
Stayed 4 nights in Apr 2024
Response from Paul on May 5, 2024
Hello Patricia,That you for your review.We hope to see you again soon!
10/10 Excellent
Erika
May 4, 2024
Liked: Amenities
Good all around except that I cannot control the room temperature
Erika
Stayed 1 night in May 2024
Response from Paul on May 4, 2024
Hello Erika,Thank you for your rating.We will share your valuable feedback with our Maintenance crew for immediate resolution. We hope to welcome you back very soon!
Overall nice hotel. Only issues to note: doorknob on bathroom door was loose; deadbolt lock on room door would occasionally prevent the door from closing, I needed to force the door closed otherwise it would remain open and only needed to be lightly pushed open to enter; moderately loud whistling sound coming from the air vent when the fan turned on at 6am (one time only lasting about 20 mins)
David
Stayed 1 night in Apr 2024
Response from Paul on May 1, 2024
Hello David,Thank you for your rating.We appreciate your valuable feedback and have shared them with our Maintenance crew for immediate resolution. We hope to welcome you back whenever you are in downtown Toronto!
I was in a small room with a king bed. My bed was very uncomfortable. The side of the mattress sagged or sloped down. I honestly thought it was an old foam mattress, but when I checked it was a proper mattress.
The staff was friendly and the room was clean.
I have stayed in a suite at the Pantages and the bed was very comfortable. Perhaps I was given an old room because I booked through Expedia this time?
teresa
Stayed 1 night in Apr 2024
Response from Paul on Apr 27, 2024
Hello teresa,Thank you for your rating.We appreciate your valuable comments. Rest assured, our maintenance crew will look into this immediately so it can be resolved. We hope to welcome you back in the near future!
Nice place. Enjoyed our stay, there are alot of homeless in the area but if you want to be in walking distance to almost everything your going to deal with that with other gotels in the area too
Tno parking was a bit of a drag but it wasnt a deal breaker
Patrick
Stayed 1 night in Apr 2024
Response from Paul on Apr 26, 2024
Hello Patrick,Thank you for your rating.We are glad to hear you enjoyed your stay with us. We look forward to having you back very soon!
6/10 Okay
Donald, Oshawa
Apr 25, 2024
Donald
Stayed 1 night in Apr 2024
Response from Paul on Apr 26, 2024
Hello Donald,Thank you for your rating.We hope to see you again soon!