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Shangri-La Toronto

5.0 star property
Luxury Toronto hotel in Downtown Toronto with 2 restaurants

Choose dates to view prices

your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Shangri-La Toronto

Exterior
Terrace/patio
Ballroom
Turkish bath, body treatments, hydrotherapy, aromatherapy
Premium bedding, minibar, in-room safe, desk
VIP Access

Reviews

9.4 out of 10

Exceptional

Popular amenities

9.6 out of 10
Guests loved the amenities.
  • Bar
    Bar
  • Hot Tub
    Hot Tub
  • Spa
    Spa
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • Pool
    Pool
The price is ₩555,133
₩664,938 total
includes taxes & fees
Oct 20 - Oct 21

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Room options

Available filters for rooms
Showing 3 of 13 rooms

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Premium bedding
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View

View from room

Suite, 1 Bedroom, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Premium bedding
  • 59 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Premium bedding
  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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8.8 out of 10, Excellent, (5487)
The price is ₩285,646
₩342,151 total
includes taxes & fees
Oct 27 - Oct 28
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About the neighborhood

Map
188 University Avenue, Toronto, ON, M5H 0A3

What's nearby

  • Metro Toronto Convention Centre - 8 min walk
  • CF Toronto Eaton Centre - 10 min walk
  • Rogers Centre - 12 min walk
  • Scotiabank Arena - 12 min walk
  • CN Tower - 12 min walk

Getting around

  • King St West at University Ave West Side Stop - 3 min walk
  • Union Station - 9 min walk
  • Billy Bishop Toronto City Airport (YTZ) - 12 min drive

Restaurants

  • ‪Elephant & Castle - ‬2 min walk
  • ‪Tim Hortons - ‬1 min walk
  • ‪Cafe Landwer - ‬2 min walk
  • ‪Pizzeria Libretto - ‬3 min walk
  • ‪Soho House - ‬1 min walk

About this property

Shangri-La Toronto

Luxury hotel near CF Toronto Eaton Centre
A short walk from Metro Toronto Convention Centre and CN Tower, Shangri-La Toronto provides a terrace, a coffee shop/cafe, and a garden. Treat yourself to a hot stone massage, a facial, or a body wrap at Miraj Hammam Spa, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and al fresco dining. Yoga classes and fitness classes are offered at the 24-hour gym; Shangri-La Toronto also has a hair salon, dry cleaning/laundry services, and a fireplace in the lobby. In addition to 2 bars and a 24-hour business center, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Swimming pool with free cabanas
  • Full breakfast (surcharge), valet parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • An electric car charging station, an indoor pool, and express check-out
  • Express check-in, babysitting (surcharge), and massage treatment rooms
  • Guest reviews speak highly of the helpful staff
Room features
All 202 rooms include comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like iPads and pillow menus.
Other conveniences in all rooms include:
  • Heated floors, rainfall showers, and designer toiletries
  • 48-inch LCD TVs with satellite channels
  • Wardrobes/closets, electric kettles, and daily housekeeping

Languages

Chinese (Mandarin), English, French, Japanese, Korean, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Valet parking on site (CAD 68 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available for a fee: CAD 56 for adults and CAD 56 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bosk
  • Giovane Caffe
  • Lobby Lounge

Things to do

  • 24-hour gym
  • Fitness classes
  • Full-service spa
  • Indoor pool
  • Pilates classes
  • Sauna
  • Spa tub
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference space
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Spa treatment rooms
  • Sports massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 66 floors
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch LCD TV with satellite channels
  • iPad
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination
Guests providing vaccine records must have received complete COVID-19 vaccination at least 14 days prior to check-in
For more details, please contact the property using the information on the booking confirmation
The hotel's main entrance is located on 124 Simcoe St. between Richmond Street and Adelaide Street. Guests driving to the property should contact this property in advance.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from July 2 to July 28:
  • Spa

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 125 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 50 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 56 for adults and CAD 56 for children
  • Airport shuttle fee: CAD 199 per vehicle (roundtrip)
  • Valet parking fee: CAD 68 per night (in/out privileges)
  • Pet fee: CAD 125 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Shangri-la Toronto
Shangri-la Hotel Toronto
Shangri-la Toronto
Shangri-la Toronto Hotel
Toronto Hotel Shangri-la
Toronto Shangri-la
Toronto Shangri-la Hotel
Shangri la Hotel Toronto

Frequently asked questions

Does Shangri-La Toronto have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Shangri-La Toronto?

As of Sep 26, 2024, prices found for a 1-night stay for 2 adults at Shangri-La Toronto on Oct 20, 2024 start from ₩555,133, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Shangri-La Toronto pet-friendly?

Yes, Shangri-La Toronto allows cats and dogs (limit 1 total) with a maximum weight of up to 50 lbs per pet. There's a fee of CAD 125 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Shangri-La Toronto?

Valet parking is available for CAD 68 per night.

What time is check-in at Shangri-La Toronto?

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM.

What time is check-out at Shangri-La Toronto?

Check-out is at noon.

Does Shangri-La Toronto provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CAD 199 per vehicle applies.

Where is Shangri-La Toronto located?

Located in Downtown Toronto, this luxury hotel is steps from The Path and Queen Street West. Metro Toronto Convention Centre and CF Toronto Eaton Centre are also within 15 minutes. King St West at University Ave West Side Stop and Queen St West at University Ave Stop are within a 5-minute walk.

Shangri-La Toronto Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 818 out of 1003 reviews" "
Rating 8 - Good. 99 out of 1003 reviews" "
Rating 6 - Okay. 48 out of 1003 reviews" "
Rating 4 - Poor. 20 out of 1003 reviews" "
Rating 2 - Terrible. 18 out of 1003 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Without question, the Shangri-La, is my preferred luxury hotel in the city. Expectations are consistently met and often exceeded. The staff are professionals, who are well-trained and a cut above. Whether solo or with others, this property will suit. Pool area is an oasis, with an awesome, truly welcoming staff. Top marks as always. Thanks team!
Stayed 2 nights in Sep 2024

6/10 Okay

Anisha

Stayed 2 nights in Aug 2024

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel! Great amenities and service!
Stayed 1 night in Sep 2024

10/10 Excellent

Vansha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Brittany

Stayed 5 nights in Aug 2024

10/10 Excellent

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
our stay was awesome! would go back!
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exceptional, will recommend to everyone
Stayed 1 night in Sep 2024

10/10 Excellent

Tamiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first stay of many more. The room was large and the bathroom with soaking tub was amazing. Staff was super accommodating when notified of my travel delay. Visited during TIFF and love the special menu for the week. The Green Dragon cocktail was amazing.
Stayed 3 nights in Aug 2024

10/10 Excellent

CJ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent amenities and service
Stayed 1 night in Sep 2024

10/10 Excellent

Namanjit

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding stay for us - staff were professional and curtious. They went above and beyond
Stayed 1 night in Sep 2024

10/10 Excellent

Kyle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing high end hotel
Stayed 1 night in Sep 2024

8/10 Good

Kyle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful!! Great location and very nice/modern rooms.
Stayed 1 night in Sep 2024

4/10 Poor

Anisha

Overall we had an ok stay, however one main issue we kept following up on daily (after busy days and arriving back late), was never resolved. This was unlike the experience we are normally used to from staying with Shangri-la here and at other Shangri La properties previously. The manager came to speak to us only at the end of the week long stay on checkout and did provide some remittance for the issue, however as this had a major impact on the duration of the stay it didn’t feel like it was quite enough. I would like to point out, that the cleaning staff were very accommodating, even late night.
Stayed 3 nights in Sep 2024

6/10 Okay

Anisha

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Overall, the hotel was good. However, when arriving at reception the staff member did not look up to greet us, and we were not sure if they were still working on something else while we were trying to check in, which was confusing. We felt this could have been done in a more welcoming way. The attention that you would normally find at a Shangri La was lacking, on initial check in. Secondly was a request for the room, which we have never had any trouble with requesting before and the hotel does offer it. But, throughout the week long stay we asked multiple times for help, and were offered the same solution. It was frustrating, especially when you are out most of the day and return late. The manager did note this at the end and provided some remittance, however it didn’t resolve the issue during the week-long stay. Which included 2 rooms across the initial days. Slightly disappointing, not what I would have expected staying at a more upmarket location. But I would like to say some of the staff we came into contact with were exceptional and very helpful. The spa and some services were great.
Stayed 1 night in Sep 2024

10/10 Excellent

ASHRAF

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is so luxurious starts from the entrance to the rooms and gem with indoor pool , sauna and jacuzzi . Room was so huge with built in standing shower (which was as big as the room)
Stayed 1 night in Aug 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and location
Stayed 1 night in Aug 2024

10/10 Excellent

Kim Mai Phung

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, excellent rooms and very child friendly
Stayed 1 night in Aug 2024

8/10 Good

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 6 nights in Aug 2024

10/10 Excellent

Jack

Stayed 1 night in Aug 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always love the genuine hospitality of the shangrila. The staff are truly amazing!
Stayed 3 nights in Aug 2024

10/10 Excellent

Kristine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful hotel and location. Spa was very good. Pool, hot tub, outdoor lounge and sauna were fabulous
Stayed 1 night in Aug 2024

10/10 Excellent

Natasha

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. I enjoyed my stay :)
Stayed 1 night in Aug 2024

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, property conditions & facilities
24 hour door and valet staff
Stayed 2 nights in Aug 2024

10/10 Excellent

Abhishek

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 1 bedroom suite was very small and tight. Front staff was wonderful and the concierge was very helpful.
Stayed 3 nights in Aug 2024