“Crystalbrook Bailey was clean, comfortable and convenient. We would stay here again. I felt that we had a luxury hotel experience for an amazing value.”
“The hotel is in the centre of Cairns explenade.
The room is beautiful (level 12)
Only the mattress its too soft, if someone has back issue or chronic pain, better let the staff know.
For the rest 10/10 .”
“It was a good hotel where I could spend a wonderful Christmas with my boyfriend. We had 6 swimming pools so we could swim quietly and the location was close to the city so it was good to have a restaurant and a beach view. First of all, hotel room was very clean, and there was kitchen, and we ate and cooked wonderful evening.”
“Liked that I was given a room upgrade.
Had requested ground floor but had been given first floor. Receptionist checked booking, saw my request and immediately upgraded our room. King size bed was great.”
“무난한 호텔. 나쁘지 않은 서비스 (아침 식사는 아주 기본적인). 여행중 숙박만 하기에는 나쁘지 않은 선택인듯. 호텔 주변이 위험하지 않음. 해변으로 접근성은 중간 (3-4블록을 걸어서 해변으로 갈 수 있음). 호텔에서 관광상품 구매가 가능함. Wifi는 무료이나... 느림.”
"Positive Experience:
This was my third time staying at this hotel in Cairns, and once again, it was a pleasant experience overall. I arrived early in the morning, and a kind Japanese staff member at the front desk went out of their way to assist me with an early check-in for an additional fee. Thanks to them, I was able to settle in comfortably after a long flight.
Moreover, as I had requested in advance, I was given a room at the corner side with the best view, which I truly appreciated. It made my stay even more enjoyable.
Areas for Improvement:
However, there were a few disappointing aspects during this visit.
Firstly, the shower gel in the bathroom was completely empty, with only a bit of water left inside. I’m not sure whether the previous guest used it all or took it, but it seemed the housekeeping staff had not checked or refilled it before my arrival. This is something that definitely needs more attention.
Secondly, after checking out the next day, I was informed that my swimming trunks had been blown off and had fallen to a lower level. When I asked about retrieving them, I was simply told that it was difficult since check-ins were ongoing. The response felt rather dismissive.
In particular, the female staff member at the front desk in the afternoon did not seem very willing to help, which left me slightly disappointed. One of the main reasons I"
