“We liked the cleaniness & quirky deco It had everything we needed with lovely hosts. The kitchen and seating area around the pool was a lovely bonus & we loved the proximity to the beach and to all the restaurants! We also made good use of the local shuttles to go further afield with not having a car ”
“Great to see the improvements taking place at this property. It was perfect for what my family required. Very comfortable rooms and excellent beds and pillows!”
“GOOD: the main pool for kids and family, restaurant & bar were all good. Room was clean and well-managed. Staffs were all friendly.
BAD: Free wifi was only activated in the lobby (reception area), and was not available in my room. An insect came in my room via the bottom of the door.”
“Beautiful place to stay, pool was absolutely beautiful for a morning swim and the rooftop restaurant was a relaxing end to a stressful day for us. Balcony was really nice to sit and have a cuppa. Would love to come back. ”
"Positive Experience:
This was my third time staying at this hotel in Cairns, and once again, it was a pleasant experience overall. I arrived early in the morning, and a kind Japanese staff member at the front desk went out of their way to assist me with an early check-in for an additional fee. Thanks to them, I was able to settle in comfortably after a long flight.
Moreover, as I had requested in advance, I was given a room at the corner side with the best view, which I truly appreciated. It made my stay even more enjoyable.
Areas for Improvement:
However, there were a few disappointing aspects during this visit.
Firstly, the shower gel in the bathroom was completely empty, with only a bit of water left inside. I’m not sure whether the previous guest used it all or took it, but it seemed the housekeeping staff had not checked or refilled it before my arrival. This is something that definitely needs more attention.
Secondly, after checking out the next day, I was informed that my swimming trunks had been blown off and had fallen to a lower level. When I asked about retrieving them, I was simply told that it was difficult since check-ins were ongoing. The response felt rather dismissive.
In particular, the female staff member at the front desk in the afternoon did not seem very willing to help, which left me slightly disappointed. One of the main reasons I"
