โThe staff was so kind and helpful. Especially Charlotte! The room was very clean and nice. It was located central and close to everything walking. The food was good at the Boardwalk Social and nice ambiance. It was affordable. 26$ for a hamburgar and fries. I would go back for sure. โ
โHad two rooms, they were welcoming of kids with a gift bag and treasure hunt / stamp card for them to collect. Great pool to watch them swimming whilst having a cold one. Good value on the breakfast. โ
โThe retro room was so beautiful, especially as we had an ocean view and could have the windows open to hear the ocean and feel the breeze. We were also treated to the acoustic music rambling up the stairwell into our room from the restaurant below. All in all a romantic stay with wonderful staff, food and a very comfortable bedโ
โAbsolutely enjoyed staying at. It had everything I needed. Very comfy bed with lots pillows and spacious bathroom. Everything was within walking distance 5-10min. Definitely will stay again.โ
โSuch an amazing location in Cairns. Rooms were nice and clean. Pool was great. Only complaint, and even then it didnโt affect our stay at all, was the restaurant played loud music a couple nights. But I would stay here again. โ
"Positive Experience:
This was my third time staying at this hotel in Cairns, and once again, it was a pleasant experience overall. I arrived early in the morning, and a kind Japanese staff member at the front desk went out of their way to assist me with an early check-in for an additional fee. Thanks to them, I was able to settle in comfortably after a long flight.
Moreover, as I had requested in advance, I was given a room at the corner side with the best view, which I truly appreciated. It made my stay even more enjoyable.
Areas for Improvement:
However, there were a few disappointing aspects during this visit.
Firstly, the shower gel in the bathroom was completely empty, with only a bit of water left inside. Iโm not sure whether the previous guest used it all or took it, but it seemed the housekeeping staff had not checked or refilled it before my arrival. This is something that definitely needs more attention.
Secondly, after checking out the next day, I was informed that my swimming trunks had been blown off and had fallen to a lower level. When I asked about retrieving them, I was simply told that it was difficult since check-ins were ongoing. The response felt rather dismissive.
In particular, the female staff member at the front desk in the afternoon did not seem very willing to help, which left me slightly disappointed. One of the main reasons I"
