Twente, Overijssel hotel rooms at the Independent

"Excellent place and services "

"When I tried to enter the building it was locked at 16.00, their is no intercom or bell to get a member of staffs attention so I needed to leave my suitcases unattended at the front as I walked round the premises trying to find a way in. On check in once in the building their are no lifts which is fine, but the staff on the desk begrudgingly asked if I'd like a hand with my luggage, when I said yes they left my case at the bottom of the staircase and I took both myself. There was no coffee given in the room on any day of my stay, I needed to ask the cleaners on my 2nd night, and on the 3rd day I asked reception who said it's not their place to give me anything and that the cleaning service should have provided it which still left me without any coffee. On coming back to my room on the 3rd day the cleaners had left the door open so that anyone could steel my belongings. The room hadn't been cleaned at all, just my towels were changed in the bathroom. Not impressed at all and this is my first complaint when staying at any location on Hotels.com"

" Long walking distance to room because I am an invalid. Food excellent. Service good. Very hard to find there directions to hotel where bad at night. "