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"Staff responsiveness"

"The hotel itself from the staff, the New Year celebration, etc was very nicely organized.. "

"This is a beautiful property and I thoroughly enjoyed my stay. But I almost reduced the number of stars in my review from 5 to 4 for one thing. The breakfast each day is held on a covered patio outdoors. It could use a better variety of food, but the real issue was this: Flies. The food, except for the bread, is entirely uncovered and there were flies crawling all over it. One employee was half-heartedly trying occasionally to shoo them away, to no avail. I realize this is Africa and perhaps health concerns are not the same as in the western world. But this situation quite frankly is disgusting. Flies transfer all sorts of bacteria and viruses from filth in the area and deposit it when they crawl all over food. No one in their right mind should be allowing flies to land of food that is going to be consumed. I suggest the management address this immediately by keeping the buffet INDOORS and the food covered by dish covers and and cloths. This makes me wonder: If there is this little regard for health and sanitation at breakfast, what other dangerous and disgusting procedures are happening in the kitchen? One last word: The staff at breakfast are exceedingly helpful....TOO helpful. I don't need to be interrupted 8 times at breakfast to be asked if I need anything. I don't need anyone to help me feed the toast through the toaster. Just back off a little, please."